Surveillance Supervisor - Giám Sát Bộ Phận An Ninh Và Giám Sát

 * Position Summary:
- The Surveillance Supervisor is responsible for overseeing and coordinating surveillance activities to ensure the security and integrity of operations within the facility. This role involves monitoring gaming and non-gaming areas, ensuring compliance with regulations, managing surveillance personnel, and reporting any suspicious activities. The Surveillance Supervisor plays a critical role in maintaining safety and security within the establishment while adhering to all legal and company requirements.
* Key Responsibilities:
- Supervise the daily operations of the surveillance team, ensuring all areas are monitored effectively.Operate and monitor surveillance systems, including CCTV cameras and access control systems, to detect suspicious activities.
- Ensure compliance with local gaming laws, internal controls, and company security policies.
- Review and analyze surveillance footage to investigate security incidents, gaming irregularities, or employee misconduct.
- Report any suspicious activities, security breaches, or rule violations to the Assistant Surveillance & Security Manager and relevant authorities.
- Assist in developing and implementing surveillance policies and standard operating procedures (SOPs).
- Provide training and guidance to Surveillance Officers to ensure proper monitoring techniques and procedures are followed.
- Conduct regular audits and inspections of surveillance equipment, ensuring all systems function properly.
- Coordinate with security and law enforcement personnel in case of emergency or criminal activity.
- Prepare detailed reports on surveillance findings, incidents, and any operational concerns.
- Support the investigation of guest or staff complaints and provide evidence through surveillance footage.
- Ensure the confidentiality of surveillance operations and uphold integrity in all monitoring activities.
- Stay updated on new surveillance technologies, industry best practices, and regulatory requirements.