Assistant Rewards Club Manager
Job description
* Position Summary:
- The Assistant Rewards Club Manager provides operational and leadership support to the Rewards Club Manager, focusing on day-to-day supervision, staff performance, and guest satisfaction. This role ensures seamless execution of loyalty initiatives and high standards in reception and club operations, while actively developing team capabilities and enhancing guest experience.
* Key Responsibilities:
- Assist the Rewards Club Manager in overseeing all club operations and staff management.
- Support training, scheduling, and daily supervision of Hosts, Senior Hosts, and Representatives.
- Lead by example in delivering exceptional guest service.
- Handle escalated guest inquiries and resolve service issues with professionalism.
- Monitor guest traffic, staff allocation, and service efficiency.
- Coordinate guest feedback collection and initiate service improvements.
- Liaise with marketing to ensure timely communication and rollout of promotions.
- Assist with reporting, membership data integrity, and KPI monitoring.
- Support internal communication and team engagement activities.
Job benefits
Bonuses/gifts on public holidays, Tips and overtime allowance
Duty meals or meal allowance
Full participation in Social Insurance & Medical Insurance
Computer, duty phone
Periodic health check-ups, 24/7 accident insurance and health insurance
Professional uniforms, including laundry services
6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
Competitive salary and comprehensive benefits, 13th-month salary and performance-based bonuses
Yearly company trip and annual team-building activities 
Advanced professional training courses and enhanced foreign language classes 
Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
Required experience / skills detail
* Requirement:
- Minimum 4 years of experience in hospitality, membership, or customer service roles.
- 2 years of leadership/supervisory experience.
- Bachelor's degree in Hospitality, Marketing, or related field preferred.
- Strong organizational and communication skills.
- Fluency in English; knowledge of other Asian languages is a plus.
- Experience with loyalty program systems and reporting tools is advantageous.
Job detail
Information
- Name:Phòng Nhân sự
- Đường Hàm Nghi, Sai Gon, Ho Chi Minh, Viet Nam
- Please send your application by online, email or direct to
Application language: English (Accepting only English CV)
About company
Cosmo Club - Khách Sạn Bến Thành (Rex)
Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming.
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