* Operations Management
- Assist in overseeing the daily operations of the Lobby & Lounge.
- Ensure service quality, cleanliness, food safety, and overall presentation consistently meet hotel standards.
- Conduct opening and closing checks in accordance with established procedures.
- Handle guest requests, feedback, and complaints professionally and efficiently.
- Maintain a welcoming, elegant, and professional atmosphere throughout the Lobby Lounge.
* Team Management
- Assign duties and supervise team members to ensure smooth operations.
- Assist in training, coaching, and developing employees to enhance service performance.
- Ensure compliance with hotel policies, procedures, and service standards.
- Support performance evaluations and provide constructive feedback to team members.
* Revenue and Cost Control
- Assist in monitoring departmental revenue, operating expenses, and loss prevention.
- Track sales performance and recommend initiatives to increase revenue.
- Control inventory levels, operating supplies, equipment, and departmental assets.
- Prepare and submit operational, revenue, and cost reports as required.
* Guest Relations
- Build and maintain positive relationships with guests.
- Recognize and provide personalized service to VIP and repeat guests.
- Ensure guest feedback is addressed promptly and effectively.
- Promote hotel products, services, special offers, and seasonal promotions.
* Compliance and Quality Assurance
- Ensure compliance with food safety, occupational health and safety, and fire prevention regulations.
- Adhere to hotel policies, operating procedures, and brand standards.
- Support internal audits, inspections, and quality assurance programs.
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