Trưởng Nhóm Chăm Sóc Khách Hàng


Quận 12, Hồ Chí Minh
16,000,000 VND - 18,000,000 VND MONTH
2 - 5 năm kinh nghiệm
Ngày đăng tuyển 24-11-2022
Hết hạn trong: 28 Ngày tới
Mô tả công việc

- Ensure agent adherence to policies for attendance, established procedures etc.
- Help team members reach their highest potential through effective one on one coaching and group training
- Administer training programs for existing staff when needed
- Work with management on refining and scheduling appropriate training sessions
- Develop short training documents that support call center operations
- Answer questions from staff and provide guidance and feedback
- Manage by walking around. Be visible to answer questions.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Keep staff motivated and engaged
- Motivate and encourage agents through positive communication and feedback
- Develop contests, awards and themes that increase agents’ loyalty and focus.
- Good presentation skills
- Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
- Analysis of trends, emerging issues and factors affecting subsidiary performance
- Devise and/or recommend ways to optimize procedures
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
- Create a detailed plan of the way in which you plan to impact your team’s day-by-day performance

Kinh nghiệm / Kỹ năng chi tiết

- N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading and Writing)
- English
- Experience in Customer Service roles or any relevant roles is an advantage. 
- University/Colleges required.
- 2 years minimum supervising/leading a team.
- Experience in a high-growth organization strongly preferred.
- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)

Mô tả
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Trưởng nhóm / Giám sát
Học vấn
Cao đẳng
Thông tin liên hệ
  • Tên liên hệ: Mr.Vinh
  • 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam
  • - Please send your application by online

Nhận hồ sơ bằng ngôn ngữ: Tiếng Anh

Về công ty

Concentrix, an American business services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on Dec 01 2020, trading on NASDAQ as CNXC. Concentrix is headquartered in Fremont, California. Concentrix provides services within 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism

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