Công ty Cổ Phần RELIA Việt Nam
- Managing an Inbound team comprises of team leader, TQA, Senior agent, CS agent to monitor team.
- Orient and allocate human resources needed to achieve KPIs/ SLA.
- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
- Create and propose reports that Manager requests.
- Coach, train and monitor Team Leader, TQA, Senior agent on how to manage daily operation and reach the KPIs.
- Join training courses as Relia’s client required to handle daily operation.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Attending Weekly Meeting with Clients to share insights and highlights of operation.
- Forecasting the volume of workload daily & peak period and design plans to overcome the backlogs but still maintain good KPIs
- Fining the gaps in process and offering the best solutions to maximize capacities and resources for improvement
- Coordinate with other teams/ departments to achieve company's business goals
- Salary: Negotiate – based on actual ability of candidate
- Annual leave 18 days
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
- Minimum 2 years of experience in supervisor role (specialized in Inbound Ecommerce).
- Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good at data and reports to control backlogs & performance.
- Ability to do multitasks and highly adapt to constantly changing environment
- Please send your application by online, email or direct to:
Công ty Cổ phần RELIA Việt Nam là công ty có vốn đầu tư của Nhật Bản thuộc tập đoàn Relia group tại Tokyo, chuyên cung cấp các dịch vụ chăm sóc khách hàng và các dịch vụ trọn gói khác cho khách hàng. Với đội ngũ lãnh đạo tâm huyết, nhân viên chuyên nghiệp và các chuyên gia có nhiều kinh nghiệm đến từ Nhật Bản. Relia Việt Nam đang phấn đấu trở thành công ty hàng đầu trong lĩnh vực cung cấp các dịch vụ thuê ngoài - BPO tại Việt Nam.