• Hotel Nikko Hai Phong
  • 4th, No. 412, HK 10 area, Waterfront City Project, Vinh Niem Ward , Quận Lê Chân , Hải Phòng, Việt Nam
  • Lương: Thương lượng
Reservation Supervisor

Hotel Nikko Hai Phong

Mô tả chi tiết công việc

- To supervise daily Reservation Agent's bookings to ensure details of room reservation to be accurately set-up in Opera system;
- To ensures that the incoming bookings via all channels (e-mail, fax, telephone, website, Central Reservation System (CRS), Online Travel Agencies) are processed promptly and efficiently, retrieved and replied daily;
- To ensure the maximum productivity of subordinates by daily supervising and monitoring the volume of reservations processed per agent;
- To be responsible for the productivity targets of subordinates on call handling and conversion ratios for all products lines;
- To handle customer queries and complaints relating to rooms reservations;
- To identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies;
- To have a thorough knowledge in the operation of Opera Reservations System by focusing on inputting, retrieving and revising room reservations;
- To provide guests with the most accurate and up to date information at all times;
- To give recommendations to Reservation Manager regarding annual performance appraisal of Reservation Agents;
- To assist Reservation Manager or Hotel Management with special projects as requried;
* Benefits
- Competitive Salary
- Social, Health, Unemployment insurance as Vietnamese Law.
- Workmen Compensation.
- Healthcare package (applied depended on level)
- Good working environment
- Company activities & celebration.
- Annual Leave
- Bonus

Kinh nghiệm/Kỹ năng chi tiết

- Diploma/ Certificate in Hotel Management is preferred.
- 2 - 3 year experiences in Reservation position is preferred
- Good at writing and communication in English.
- Friendly, patient, proactive, organized and highly responsible.
- Good computer skill

Mô tả

  • Ngành nghề việc làm:
  • Cấp bậc: Trưởng nhóm / Giám sát
  • Nơi làm việc:
  • Trình độ học vấn: Cử nhân
  • Mức kinh nghiệm: 2-5 năm kinh nghiệm
  • Loại công việc: Toàn thời gian cố định
  • Tuổi: 25-35
  • Giới tính: Nam/Nữ

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, mail or direct to

  • Tên liên hệ: Phòng Nhân Sự
  • Địa chỉ: 4th, No. 412, HK 10 area, Waterfront City Project, Vinh Niem Ward , Quận Lê Chân , Hải Phòng, Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Anh
Ngày gởi:
Ngày hết hạn:


Khách sạn Quận Lê Chân Trưởng nhóm Quản lý khách sạn Reservation Supervisor

Hotel Nikko Hai Phong Logo

Hotel Nikko Hai Phong
  • Số nhân viên: 25-99
  • Tên liên hệ: Phòng Nhân Sự

Hotel Nikko Hai Phong will be managed by one of the major Japanese international hotel chain Okura Nikko Hotel Management Co., Ltd. under the brand of Nikko Hotels International. Hotel Nikko Hai Phong will be located within Waterfront City, a coastal district under development. The average hotel room will be 35 square meters large and operate 3 outlets of Japanese Dining, All-day Dining and Bar facilities. Hotel is expected to be open on April 2020.

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