Front Office Agent

Khách Sạn Việt 4 Seasons


Mô tả chi tiết công việc

- Register guests and assigns rooms, accommodate special request whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing and cash handling policies and procedures.
- Answer all incoming calls in a professional and friendly manner.
- Know room locations, types of rooms available, room rates, benefit and promotion (if yes)
- Know the hotel information and hotel services to provide guest the information.
- Present options, alternatives to guests and offer assistance in making choices.
- Sale the hotel services like transportation and tour.
- Update room status to the Housekeeping Department by notification housekeeping of all check-out, late check-out, early check-in, special request and day use rooms.
- Know the VIP treatment procedure
- Take same day reservations from the Reservation Agent and future reservation when necessary.
- Determinate the guest’s reservation status and how long the guest will stay.
- Prepare registration cards, assign rooms, accommodate special requests (if yes), make room key, prepare Welcome Letter and do request for VIP treatment (if yes)
- Prepare and double-check for Transportation requires.
- Know cancellation policy and procedure.
- Know how to use the Front Office equipment and software.
- Perform cashier related functions like posting charges to guest accounts, check method of payment and follow the balance of reservations.
- Perform cashiering task like bill or invoice settlement, posting charges to the guest.
- Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein
- Maintain a complete understanding of the Hotel’s policy.
- Monitor guest feedback and make recommendations for improvements or new products or services to meet the guest needs.
- Make reporting for Daily Revenue and Daily Invoice then report to FOM & FOS.
- Report to MOD, FOM about the guest complaints, feedbacks or unexpected situations.
- Maintain the cleanliness and nearness of the front desk area.
- Understand that business demands sometimes make it necessary to move the Employees from their accustomed shift to other shift.
- Able to multi-task and priorities task consistent with business objectives.
- Perform other assignments to meet business needs as directed by your superiors.

* Benefits:
- Salary: 4 - 6M + Service charge
- Labor Contract
- Meal & Housing
- For more information to discuss in the interview

Kinh nghiệm/Kỹ năng chi tiết

- Professional and well trained manner.
- Good grooming and disciplined performer.
- Excellent knowledge of resort and its facilities, services and products.
- Must be fluent in English and local language.
- Computer literate with knowledge of Word, Excel and Outlook, industry related software desired.
- Strong interpersonal and communication skills.
- Always present and preserve the image of the resort through correct behavior and attitude in dealing with colleagues and customers.

Mô tả

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, email or direct to

  • Tên liên hệ: Phòng HCNS
  • Địa chỉ: 275 Lạch Tray, Phường Đằng Giang , Quận Lê Chân , Hải Phòng, Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Việt
Ngày gởi:
10/09/2019
Ngày hết hạn:
25/10/2019

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Quận Lê Chân

Khách Sạn Việt 4 Seasons Logo

Khách Sạn Việt 4 Seasons
  • Số nhân viên: 25-99
  • Tên liên hệ: Phòng HCNS

Located in the center of Hai Phong city, on Lach Tray street where is the main route to the famous tourist attractions, trade centers and meeting leading, Viet 4 Seasons Hotel with the design of “Royal Boutique” combined with well-trained staff and high quality service management is going to bring you wonderful stay with different experience in our city.

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