Front Office Agent

Khách Sạn Việt 4 Seasons

Mô tả chi tiết công việc

- Register guests and assigns rooms, accommodate special request whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing and cash handling policies and procedures.
- Answer all incoming calls in a professional and friendly manner.
- Know room locations, types of rooms available, room rates, benefit and promotion (if yes)
- Know the hotel information and hotel services to provide guest the information.
- Present options, alternatives to guests and offer assistance in making choices.
- Sale the hotel services like transportation and tour.
- Update room status to the Housekeeping Department by notification housekeeping of all check-out, late check-out, early check-in, special request and day use rooms.
- Know the VIP treatment procedure
- Take same day reservations from the Reservation Agent and future reservation when necessary.
- Determinate the guest’s reservation status and how long the guest will stay.
- Prepare registration cards, assign rooms, accommodate special requests (if yes), make room key, prepare Welcome Letter and do request for VIP treatment (if yes)
- Prepare and double-check for Transportation requires.
- Know cancellation policy and procedure.
- Know how to use the Front Office equipment and software.
- Perform cashier related functions like posting charges to guest accounts, check method of payment and follow the balance of reservations.
- Perform cashiering task like bill or invoice settlement, posting charges to the guest.
- Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein
- Maintain a complete understanding of the Hotel’s policy.
- Monitor guest feedback and make recommendations for improvements or new products or services to meet the guest needs.
- Make reporting for Daily Revenue and Daily Invoice then report to FOM & FOS.
- Report to MOD, FOM about the guest complaints, feedbacks or unexpected situations.
- Maintain the cleanliness and nearness of the front desk area.
- Understand that business demands sometimes make it necessary to move the Employees from their accustomed shift to other shift.
- Able to multi-task and priorities task consistent with business objectives.
- Perform other assignments to meet business needs as directed by your superiors.

* Benefits:
- Salary: 4 - 6M + Service charge
- Labor Contract
- Meal & Housing
- For more information to discuss in the interview

Kinh nghiệm/Kỹ năng chi tiết

- Professional and well trained manner.
- Good grooming and disciplined performer.
- Excellent knowledge of resort and its facilities, services and products.
- Must be fluent in English and local language.
- Computer literate with knowledge of Word, Excel and Outlook, industry related software desired.
- Strong interpersonal and communication skills.
- Always present and preserve the image of the resort through correct behavior and attitude in dealing with colleagues and customers.

Mô tả

  • Ngành nghề việc làm:
  • Cấp bậc: Nhân viên
  • Nơi làm việc:
  • Trình độ học vấn: Cao đẳng
  • Mức kinh nghiệm: 0-1 năm kinh nghiệm
  • Loại công việc: Toàn thời gian cố định
  • Giới tính: Nam/Nữ

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, email or direct to

  • Tên liên hệ: Phòng HCNS
  • Địa chỉ: 275 Lạch Tray, Phường Đằng Giang , Quận Lê Chân , Hải Phòng, Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Việt
Ngày gởi:
Ngày hết hạn:


Quận Lê Chân

Khách Sạn Việt 4 Seasons Logo

Khách Sạn Việt 4 Seasons
  • Số nhân viên: 25-99
  • Tên liên hệ: Phòng HCNS

Located in the center of Hai Phong city, on Lach Tray street where is the main route to the famous tourist attractions, trade centers and meeting leading, Viet 4 Seasons Hotel with the design of “Royal Boutique” combined with well-trained staff and high quality service management is going to bring you wonderful stay with different experience in our city.

Việc làm từ Công ty này

Việc làm khác từ Công ty này >>