SKYPATH SERVICES COMPANY
* JOB SUMMARY
We’re looking for team members to provide awesome customer support. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
* JOB RESPONSIBILITIES
- Resolve customer complaints via phone, email, mail or social media.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepare product or service reports by collecting and analyzing customer information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Keep records of customer interactions, process customer accounts and file documents.
- Other tasks assigned by manager.
- Fluent in English or Chinese
- Strong typing skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Can work on shift (3 shifts)
- Please send your application by online, email or direct to:
Công Ty TNHH Một Thành Viên Skypath Services - Skypath Services Company Limited có địa chỉ tại 199 Lương Định Của, khu phố 3, Phường Bình An, Quận 2, Thành phố Hồ Chí Minh.
Ngày thành lập: 10/07/2018
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