Customer Retention Officer

Prudential Vietnam Assurance Private Ltd


Mô tả chi tiết công việc

* Accountability
- To ensure handling retention tasks and reports timeliness and accuracy as Retention Manual and Guideline
- To effectively handle daily, ad-hoc tasks and projects for achieving KPIs and pre-set targets
- To provide collaboration and support when needed for team smooth and effective performance
* Key responsibilities
- To daily process Maturity Recapture, Surrender Conservation, Orphan Policy Management tasks as Operating Manual and Guideline
- To handle customer, agency complaints quickly and effectively
- To ensure deliver KPIs as preset targets
- To participate and co-deliver assigned projects timely to gain expected goal
- To co-ordinate with relevant departments such as Strategy, Operations & Franchise, Marketing, Distribution, Distribution Support,… for effectively solving issues
- To prepare relevant reports
- To ready back-up, support colleagues and actively contribute to staff engagement activities
- Others: to be assigned by Line manager or Company’s management (if any)

Kinh nghiệm/Kỹ năng chi tiết

* Qualification:
- Mandatory: University graduate
- Advantage: University graduate in Finance, Insurance or Banking
* Experiences:
- Mandatory: At least 2 year of working experience
- Advantage: Experience in the life insurance industry
* Knowledge and skill set:
- Mandatory: Customer Services, PC basic skills, English basic, document writing skills, time management skills
- Advantage: Project / Campaign organization & Management, Procedures/processes, English Advance
* Job’s attributes:
- Dynamic, creative thinking, innovation, changes/transform mindset, teamwork, high responsibility, customer service mindset
* Working condition (if any):
- May work overtime during project time
- May work at high pressure

Mô tả

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, email or direct to

  • Tên liên hệ: Phòng Nhân Sự
  • Địa chỉ: Prudential Plaza 2-4 Ben Can Giuoc, Quận 8 , Hồ Chí Minh , Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Anh
Ngày gởi:
13/09/2017
Ngày hết hạn:
13/10/2017

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Prudential Vietnam Assurance Private Ltd Logo

Prudential Vietnam Assurance Private Ltd
  • Số nhân viên: 1,000-4,999
  • Tên liên hệ: Phòng Nhân Sự

Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion of funds under management (as at 30 June 2014).

Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees.

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