CS Key Accounts Manager - Central (Based At Da Nang Brewery)

Công Ty TNHH Nhà Máy Bia Heineken Việt Nam


Mô tả chi tiết công việc

* JOB PURPOSE:
- Ensuring the optimal balance of service and cost for specific Customers and especially the compliance of Customers to Logistics Trade Terms.
- Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for specific Customers (e.g. VMI, OSA, etc…)
- Ensuring internal alignment with Sales, Finance and Supply Chain teams for specific Customers
- Guaranteeing an efficient management and an operational excellence from order to cash.
* ACCOUNTABILITIES:
- SAFETY:
+ Focus on safety: CS Key Account Manager is highly aware of the importance of Safety in and out of office and acts as ambassador of HEINEKEN Safety First Culture with our Customers.
- CUSTOMER SERVICE STRATEGY:
+ Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS & Logistics and Sales Strategy - with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.
+ Manages and promotes communication and cross-functional collaboration with Sales and Finance
+ Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction
+ Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement as well as External Benchmark
- ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT:
+ Supports the execution of order processing flow from acquisition to billing/cash for their customers
- Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed.
+ Actively uses and contributes to the one-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.
- CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS:
+ Actively drives insights on Customer Profitability by:
+ Monitoring Cost-2-Serve (C2) per Customer
+ Collaborating with Finance to integrate C2S in Customer P&L.
+ Continuously improving C2S by coordinating business cases creation with customers
+ Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:
+ Development of LTT agreements
+ LTT agreements are measured, tracked, reviewed, and enforced
+ Negotiates with customers from the perspective of logistics.
- CUSTOMER COLLABORATION & JOINT VALUE CREATION:
+ Gains top management sponsorship
+ Implements Joint Supply Chain Plan with Customers
+ Facilitates links between the right people in both companies.
+ Forges strong personal relationships with key customers and supply management at all levels.
+ Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation.
- MANAGEMENT INFORMATION REPORTING:
+ Provides clear and accurate information on Customer Service performance via:
+ Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…)
+ Joint Scorecard with Customers
+ Ensuring there are clear metrics across all KPIs
+ Ensuring Root Cause Failure Analysis on KPIs
- ORGANIZATION AND PEOPLE MANAGEMENT:
+ Actively drives a customer centric culture in the team and ensures cross-functional alignment.
+ Effectively organizes and manages a team of people by:
+ Having right team members and roles in-place
+ Driving an aligned and focused culture through clear performance targets and regular one-on-ones
+ Implementing personal development programme including competencies development
+ Leads and/or contributes to cross-functional projects on a need basis
+ Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis

Kinh nghiệm/Kỹ năng chi tiết

- Qualifications: University degree
- Experience / skills required:
+ At least 3-5 of years of relevant experience (if higher # of years needed due to complexity, OpCo to define)
+ Management experience (1-2 years)
+ Ability to effectively work cross-functionally
+ Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers
+ Strong E2E Supply Chain knowledge
+ Ability to understand and explain the financial and economic effects of Customer Service Management
+ Financial and commercial understanding
+ Logistics management
+ Strong project management skills
+ Problem solving & presentation skills
+ Interpersonal skills
+ Experience of working directly with Customers
- Language(s):
+ Vietnamese Language
+ English language is preferred

Mô tả

Thông tin liên hệ

  • Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
  • Mô tả:

    - Please send your application by online, email  or direct to:

  • Tên liên hệ: HR Department
  • Địa chỉ: KCN Hòa Khánh, Phường Hòa Khánh Bắc , Quận Liên Chiểu , Đà Nẵng, Việt Nam
** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Anh
Ngày gởi:
15/09/2020
Ngày hết hạn:
15/10/2020

Tags

Tiếng Anh Quận Liên Chiểu Giao nhận Dịch vụ khách hàng KCN Hòa Khánh

Công Ty TNHH Nhà Máy Bia Heineken Việt Nam Logo

Công Ty TNHH Nhà Máy Bia Heineken Việt Nam
  • Số nhân viên: 1,000-4,999
  • Tên liên hệ: HR Department
Tổng Công ty TNHH Nhà Máy Bia Heineken Việt Nam (Heineken Vietnam Brewery), đơn vị sản xuất và phân phối các loại bia Heineken, Desperados, Tiger, Tiger Crystal, Larue Export, Larue Blue... tại Việt Nam.
 
Hiện Heineken Vietnam Brewery có 5 nhà máy lớn đặt tại Quận 12 (Tp.HCM), KCN Mỹ Tho (Tiền Giang), KCN Hòa Khánh (Đà Nẵng), KCN Điện Nam-Điện Ngọc (Quảng Nam) và KCN Mỹ Xuân (Vũng Tàu) và các văn phòng, chi nhánh & kho hàng trên toàn quốc.
 
Đến với Heineken Vietnam Brewery, điều Bạn có được không chỉ là công việc, mà còn là cơ hội phát triển nghề nghiệp trong một môi trường chuyên nghiệp, năng động, sáng tạo và thân thiện, cùng với các chế độ phúc lợi cạnh tranh.

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