{"id":690,"date":"2014-11-21T09:19:24","date_gmt":"2014-11-21T09:19:24","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=690"},"modified":"2026-03-25T10:23:17","modified_gmt":"2026-03-25T03:23:17","slug":"ky-nang-giao-tiep-hieu-qua-khi-lam-viec-nhom","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/goc-ky-nang\/ky-nang-giao-tiep-hieu-qua-khi-lam-viec-nhom","title":{"rendered":"K\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 khi l\u00e0m vi\u1ec7c nh\u00f3m"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/dxwd4tssreb4w.cloudfront.net\/image\/a69f8e0d56138fba97c04b41e2550676\" alt=\"\"\/><\/figure>\n\n\n<p>Ch&uacute;ng ta s\u1eed d\u1ee5ng <strong><a href=\"http:\/\/www.careerlink.vn\/cam-nang-viec-lam\/goc-ky-nang\/10-ky-nang-giao-tiep-trong-kinh-doanh-ban-nen-biet\">k\u1ef9 n\u0103ng giao ti\u1ebfp<\/a><\/strong> h\u1eb1ng ng&agrave;y, qua nh\u1eefng cu\u1ed9c n&oacute;i chuy\u1ec7n v\u1edbi m\u1ecdi ng\u01b0\u1eddi xung quanh. Ch&iacute;nh v&igrave; v\u1eady m&agrave; nhi\u1ec1u ng\u01b0\u1eddi nh\u1ea7m t\u01b0\u1edfng \u0111&acirc;y l&agrave; chuy\u1ec7n d\u1ec5 d&agrave;ng v&agrave; \u0111\u01b0\u01a1ng nhi&ecirc;n. N\u1ebfu c\u1ee9 gi\u1eef suy ngh\u0129 l\u1ea1c h\u1eadu \u0111&oacute; th&igrave; ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd kh&ocirc;ng bao gi\u1edd c&oacute; \u0111\u01b0\u1ee3c ch&igrave;a kh&oacute;a th&agrave;nh c&ocirc;ng v&agrave; h\u1ea1nh ph&uacute;c trong cu\u1ed9c s\u1ed1ng v&agrave; c\u1ea3 c&ocirc;ng vi\u1ec7c. C&oacute; m\u1ed9t c&acirc;u n&oacute;i m&agrave; ng\u01b0\u1eddi \u0111\u1eddi \u0111i tr\u01b0\u1edbc \u0111&atilde; truy\u1ec1n l\u1ea1i, \u0111&oacute; l&agrave; &ldquo;h\u1ecdc \u0103n, h\u1ecdc n&oacute;i, h\u1ecdc g&oacute;i, h\u1ecdc m\u1edf&rdquo;. D&ugrave; l&agrave;m vi\u1ec7c m\u1ed9t m&igrave;nh hay theo nh&oacute;m, b\u1ea1n c\u0169ng c\u1ea7n luy\u1ec7n cho m&igrave;nh k\u1ef9 n\u0103ng giao ti\u1ebfp th&ocirc;ng minh, nh\u1ea1y b&eacute;n th&igrave; k\u1ebft qu\u1ea3 c&ocirc;ng vi\u1ec7c c\u1ee7a b\u1ea3n th&acirc;n v&agrave; c\u1ee7a c\u1ea3 nh&oacute;m m\u1edbi \u0111\u1ea1t m\u1ee5c ti&ecirc;u chung, hi\u1ec7u qu\u1ea3 v&agrave; hi\u1ec7u su\u1ea5t. V\u1eady l&agrave;m th\u1ebf n&agrave;o \u0111\u1ec3 r&egrave;n luy\u1ec7n \u0111\u01b0\u1ee3c k\u1ef9 n\u0103ng giao ti\u1ebfp khi l&agrave;m vi\u1ec7c nh&oacute;m v&agrave; ph&aacute;t huy k\u1ef9 n\u0103ng n&agrave;y m\u1ed9t c&aacute;ch hi\u1ec7u qu\u1ea3 nh\u1ea5t, m\u1eddi b\u1ea1n c&ugrave;ng CareerLink.vn t&igrave;m hi\u1ec3u nh&eacute;.<\/p>\n\n<p><strong>\u0110\u1eebng ng\u1ea1i th\u1ec3 hi\u1ec7n suy ngh\u0129, &yacute; ki\u1ebfn c\u1ee7a m&igrave;nh<\/strong><\/p>\n\n<p>\u0110&ocirc;i khi s\u1ebd c&oacute; l&uacute;c b\u1ea1n c\u1ea3m th\u1ea5y kh&oacute; kh\u0103n khi di\u1ec5n \u0111\u1ea1t suy ngh\u0129, &yacute; t\u01b0\u1edfng c\u1ee7a m&igrave;nh, hay b\u1ebf t\u1eafc khi t&igrave;m h\u01b0\u1edbng tri\u1ec3n khai cho cu\u1ed9c h\u1ecdp nh&oacute;m. \u0110&acirc;y kh&ocirc;ng ph\u1ea3i l&agrave; k\u1ef9 n\u0103ng d\u1ec5 nh\u01b0ng n\u1ebfu b\u1ea1n mu\u1ed1n kh\u1ea3 n\u0103ng c\u1ee7a m&igrave;nh \u0111\u01b0\u1ee3c nh&igrave;n nh\u1eadn v&agrave; tr&acirc;n tr\u1ecdng, b\u1ea1n n&ecirc;n t\u1ef1 tin v&agrave;o b\u1ea3n th&acirc;n, kh&ocirc;ng ng\u1ea7n ng\u1ea1i \u0111\u1ec1 xu\u1ea5t nh\u1eefng &yacute; t\u01b0\u1edfng m\u1edbi d&ugrave; c&oacute; th\u1ec3 ban \u0111\u1ea7u k\u1ebft qu\u1ea3 kh&ocirc;ng nh\u01b0 b\u1ea1n mong mu\u1ed1n. Nh\u01b0ng &iacute;t nh\u1ea5t b\u1ea1n c\u0169ng kh&ocirc;ng tr\u1edf th&agrave;nh &ldquo;b&oacute;ng ma v&ocirc; h&igrave;nh&rdquo; trong ch&iacute;nh nh&oacute;m c\u1ee7a m&igrave;nh.<\/p>\n\n<p><strong>S\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 c&aacute;c ph\u01b0\u01a1ng ti\u1ec7n trao \u0111\u1ed5i th&ocirc;ng tin<\/strong><\/p>\n\n<p>\u0110i\u1ec7n tho\u1ea1i kh&ocirc;ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l&agrave; c&ocirc;ng c\u1ee5 gi\u1ea3i tr&iacute;, ch\u1ee5p h&igrave;nh hay check-in facebook. B\u1ea1n ho&agrave;n to&agrave;n c&oacute; th\u1ec3 bi\u1ebfn \u0111i\u1ec7n tho\u1ea1i hay laptop c\u1ee7a m&igrave;nh th&agrave;nh c&ocirc;ng c\u1ee5 k\u1ebft n\u1ed1i c&aacute;c th&agrave;nh vi&ecirc;n m\u1ed9t c&aacute;ch hi\u1ec7u qu\u1ea3. M\u1ed9t &yacute; t\u01b0\u1edfng b\u1ea5t ch\u1ee3t, m\u1ed9t ph\u01b0\u01a1ng &aacute;n kinh doanh m\u1edbi ngay l\u1eadp t\u1ee9c c&oacute; th\u1ec3 chia s\u1ebb v\u1edbi c&aacute;c th&agrave;nh vi&ecirc;n nh\u1edd skype, email hay \u0111i\u1ec7n tho\u1ea1i. Vi\u1ec7c v\u1eadn d\u1ee5ng linh ho\u1ea1t c&aacute;c c&ocirc;ng c\u1ee5 h\u1ed7 tr\u1ee3 s\u1ebd l&agrave;m cho c&aacute;c c&aacute; nh&acirc;n b\u1ed5 sung nh\u1eefng thi\u1ebfu s&oacute;t cho nhau v&agrave; ho&agrave;n thi\u1ec7n b\u1ea3n th&acirc;n m&igrave;nh.<\/p>\n\n<p><strong>L\u1eafng nghe v&agrave; th\u1ea5u hi\u1ec3u<\/strong><\/p>\n\n<p>Khi \u0111&atilde; l&agrave; m\u1ed9t th&agrave;nh vi&ecirc;n trong nh&oacute;m, b\u1ea1n ph\u1ea3i bi\u1ebft t&ocirc;n tr\u1ecdng v&agrave; l\u1eafng nghe &yacute; ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh&aacute;c. Kh&ocirc;ng ph\u1ea3i c\u1ee9 n&oacute;i nhi\u1ec1u m\u1edbi th\u1ec3 hi\u1ec7n m&igrave;nh th&ocirc;ng minh t&agrave;i gi\u1ecfi m&agrave; b\u1ea1n c\u1ea7n ph\u1ea3i l\u1eafng nghe &yacute; ki\u1ebfn c\u1ee7a c&aacute;c th&agrave;nh vi&ecirc;n \u0111\u1ec3 bi\u1ebft h\u1ecd ngh\u0129 g&igrave;, mu\u1ed1n g&igrave;, &yacute; ki\u1ebfn c\u1ee7a h\u1ecd ra sao. \u0110i\u1ec1u \u0111&oacute; kh&ocirc;ng ch\u1ec9 th\u1ec3 hi\u1ec7n s\u1ef1 t&ocirc;n tr\u1ecdng c\u1ee7a b\u1ea1n v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng m&agrave; c&ograve;n g&oacute;p ph\u1ea7n t\u1ea1o n&ecirc;n s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa c&aacute;c th&agrave;nh vi&ecirc;n trong nh&oacute;m v\u1edbi nhau. \u0110i\u1ec1u n&agrave;y t\u01b0\u1eddng ch\u1eebng nh\u01b0 \u0111\u01a1n gi\u1ea3n nh\u01b0ng l\u1ea1i ch&iacute;nh l&agrave; ch&igrave;a kh&oacute;a gi&uacute;p vi\u1ec7c giao ti\u1ebfp trong l&agrave;m vi\u1ec7c nh&oacute;m \u0111\u1ea1t hi\u1ec7u qu\u1ea3.<\/p>\n\n<p><strong>T&ocirc;n tr\u1ecdng &yacute; ki\u1ebfn c\u1ee7a c&aacute;c th&agrave;nh vi&ecirc;n<\/strong><\/p>\n\n<p>M\u1ed9t &yacute; ki\u1ebfn, m\u1ed9t ph\u01b0\u01a1ng &aacute;n d&ugrave; c&oacute; hay t\u1edbi \u0111&acirc;u \u0111i ch\u0103ng n\u1eefa th&igrave; c\u0169ng kh&ocirc;ng tr&aacute;nh kh\u1ecfi nh\u1eefng thi\u1ebfu s&oacute;t. N\u1ebfu b\u1ea1n bi\u1ebft t&ocirc;n tr\u1ecdng &yacute; &nbsp;ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh&aacute;c, \u0111&uacute;c r&uacute;t nh\u1eefng \u0111i\u1ec3m hay, s&aacute;ng t\u1ea1o th&igrave; s\u1ebd gi&uacute;p c&ocirc;ng vi\u1ec7c c\u1ee7a c&aacute; nh&oacute;m \u0111\u1ea1t hi\u1ec3u qu\u1ea3 t\u1ed1t h\u01a1n. \u0110&acirc;y c\u0169ng ch&iacute;nh l&agrave; \u0111\u1ed9ng l\u1ef1c l\u1edbn nh\u1ea5t \u0111\u1ec3 c&aacute;c th&agrave;nh vi&ecirc;n trong nh&oacute;m ph&aacute;t huy \u0111\u01b0\u1ee3c th\u1ebf m\u1ea1nh c\u1ee7a b\u1ea3n th&acirc;n, \u0111&oacute;ng g&oacute;p hi\u1ec7u qu\u1ea3 nh\u1ea5t cho c&ocirc;ng vi\u1ec7c chung. B\u1edfi khi th&agrave;nh vi&ecirc;n \u0111&oacute; th\u1ea5y \u0111\u01b0\u1ee3c &yacute; ki\u1ebfn c\u1ee7a m&igrave;nh \u0111\u01b0\u1ee3c t&ocirc;n tr\u1ecdng, h\u1ecd s\u1ebd c\u1ed1 g\u1eafng h\u01a1n trong c&ocirc;ng vi\u1ec7c v&agrave; th\u1ea5y gi&aacute; tr\u1ecb c\u1ee7a b\u1ea3n th&acirc;n \u0111\u01b0\u1ee3c n&acirc;ng cao.<\/p>\n\n<p><strong>\u0110\u1eebng qu&ecirc;n giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n<\/strong><\/p>\n\n<p>M\u1ed9t nghi&ecirc;n c\u1ee9u cho th\u1ea5y c&oacute; &iacute;t nh\u1ea5t 80% th\u1eddi gian c\u1ee7a l&agrave;m vi\u1ec7c nh&oacute;m d&ugrave;ng giao ti\u1ebfp b\u1eb1ng l\u1eddi. Tuy nhi&ecirc;n c\u0169ng \u0111\u1eebng qu&ecirc;n 20% c&ograve;n l\u1ea1i v\u1edbi vi\u1ec7c giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n. B\u1ea1n n&ecirc;n bi\u1ebft ng&ocirc;n ng\u1eef s\u1eed d\u1ee5ng giao ti\u1ebfp trong v\u0103n b\u1ea3n c\u1ea7n s\u1ef1 chu\u1ea9n m\u1ef1c v&agrave; ch&iacute;nh x&aacute;c. N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng ng&ocirc;n ng\u1eef \u0111a ngh\u0129a ho\u1eb7c thi\u1ebfu chu\u1ea9n x&aacute;c th&igrave; ng\u01b0\u1eddi nh\u1eadn c&oacute; th\u1ec3 kh&ocirc;ng hi\u1ec3u ho\u1eb7c hi\u1ec3u sai v\u1ea5n \u0111\u1ec1 v&agrave; g&acirc;y n&ecirc;n nh\u1eefng h\u1eadu qu\u1ea3 kh&ocirc;n l\u01b0\u1eddng. \u0110i\u1ec1u n&agrave;y s\u1ebd g&acirc;y kh&oacute; ch\u1ecbu cho ch&iacute;nh th&agrave;nh vi&ecirc;n trong nh&oacute;m v&agrave; k\u1ebft qu\u1ea3 l&agrave;m vi\u1ec7c s\u1ebd gi\u1ea3m s&uacute;t nghi&ecirc;m tr\u1ecdng.<\/p>\n\n<p><strong>D&agrave;nh th\u1eddi gian giao ti\u1ebfp c&aacute; nh&acirc;n ngo&agrave;i c&ocirc;ng vi\u1ec7c<\/strong><\/p>\n\n<p>\u0110\u1eebng ngh\u0129 r\u1eb1ng b\u1ea1n ch\u1ec9 c\u1ea7n giao ti\u1ebfp v\u1edbi c&aacute;c th&agrave;nh vi&ecirc;n trong l&uacute;c l&agrave;m vi\u1ec7c l&agrave; \u0111\u1ee7. H&atilde;y d&agrave;nh th\u1eddi gian g\u1eb7p g\u1ee1, giao l\u01b0u v\u1edbi b\u1ea1n b&egrave;, \u0111\u1ed3ng nghi\u1ec7p, t&igrave;m ki\u1ebfm nh\u1eefng tr\u1ea3i nghi\u1ec7m m\u1edbi b&ecirc;n ngo&agrave;i c&ocirc;ng s\u1edf \u0111\u1ec3 \u0111\u1ea7u &oacute;c \u0111\u01b0\u1ee3c thanh th\u1ea3n, tho\u1ea3i m&aacute;i. B\u1ea1n n&ecirc;n h&atilde;y h\u1ecdc c&aacute;ch s&aacute;t l\u1ea1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi th&ocirc;ng qua c&aacute;c ho\u1ea1t \u0111\u1ed9ng vui ch\u01a1i, gi\u1ea3i tr&iacute; b\u1edfi ch\u1ec9 c&oacute; s\u1ef1 g\u1eafn k\u1ebft m\u1edbi t\u1ea1o n&ecirc;n m\u1ed9t nh&oacute;m ho&agrave;n h\u1ea3o nh\u1ea5t. T&igrave;nh c\u1ea3m, s\u1ef1 g\u1eafn b&oacute; gi\u1eefa c&aacute;c th&agrave;nh vi&ecirc;n trong nh&oacute;m l&agrave; m\u1ed9t trong nh\u1eefng \u0111&oacute;ng g&oacute;p quan tr\u1ecdng v&agrave;o th&agrave;nh c&ocirc;ng c\u1ee7a nh&oacute;m v&agrave; gi&uacute;p gi\u1ea3m thi\u1ec3u c&aacute;c xung \u0111\u1ed9t khi l&agrave;m vi\u1ec7c.<\/p>\n\n<p><strong>Khen ng\u1ee3i ng\u01b0\u1eddi kh&aacute;c m\u1ed9t c&aacute;ch trung th\u1ef1c v&agrave; th\u1eadt l&ograve;ng<\/strong><\/p>\n\n<p>\u0110\u1eebng ti\u1ebft ki\u1ec7m nh\u1eefng l\u1eddi khen v\u1edbi c\u1ed1 g\u1eafng v&agrave; n\u1ed7 l\u1ef1c c\u1ee7a c&aacute;c th&agrave;nh vi&ecirc;n trong nh&oacute;m. B\u1ea5t c\u1ee9 l\u1eddi \u0111\u1ed9ng vi&ecirc;n, khen ng\u1ee3i n&agrave;o c\u0169ng \u0111\u1ec1u khi\u1ebfn cho c&aacute;c th&agrave;nh vi&ecirc;n c\u1ea3m th\u1ea5y c&ocirc;ng s\u1ee9c c\u1ee7a m&igrave;nh \u0111\u01b0\u1ee3c tr&acirc;n tr\u1ecdng, c\u1edfi m\u1edf h\u01a1n trong vi\u1ec7c chia s\u1ebb, gi&uacute;p \u0111\u1ee1 l\u1eabn nhau trong c&ocirc;ng vi\u1ec7c c\u0169ng nh\u01b0 cu\u1ed9c s\u1ed1ng.<\/p>\n\n<p>Giao ti\u1ebfp trong l&agrave;m vi\u1ec7c nh&oacute;m kh&ocirc;ng h\u1ec1 kh&oacute;, nh\u01b0ng l&agrave;m th\u1ebf n&agrave;o gi&uacute;p m\u1ecdi ng\u01b0\u1eddi ph&aacute;t huy th\u1ebf m\u1ea1nh c\u1ee7a t\u1eebng c&aacute; nh&acirc;n \u0111\u1ec3 \u0111&oacute;ng g&oacute;p hi\u1ec7u qu\u1ea3 nh\u1ea5t cho c&ocirc;ng vi\u1ec7c chung&nbsp;l\u1ea1i l&agrave; \u0111i\u1ec1u kh&ocirc;ng ph\u1ea3i ai c\u0169ng l&agrave;m \u0111\u01b0\u1ee3c. N\u1ebfu b\u1ea1n th\u1ef1c s\u1ef1 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng k\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong l&agrave;m vi\u1ec7c nh&oacute;m, b\u1ea1n s\u1ebd ng\u1ea1c nhi&ecirc;n v\u1edbi nh\u1eefng b\u01b0\u1edbc ti\u1ebfn m&agrave; b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c trong c&ocirc;ng t&aacute;c x&acirc;y d\u1ef1ng phong c&aacute;ch l&agrave;m vi\u1ec7c nh&oacute;m chuy&ecirc;n nghi\u1ec7p.<\/p>\n\n<p><strong>Ph\u01b0\u01a1ng Th\u1ea3o<\/strong><\/p>\n\n<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Ch&uacute;ng ta s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng giao ti\u1ebfp h\u1eb1ng ng&agrave;y, qua nh\u1eefng cu\u1ed9c n&oacute;i chuy\u1ec7n v\u1edbi m\u1ecdi ng\u01b0\u1eddi xung quanh. Ch&iacute;nh v&igrave; v\u1eady m&agrave; nhi\u1ec1u &#8230;<\/p>\n","protected":false},"author":58,"featured_media":14599,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-goc-ky-nang"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=690"}],"version-history":[{"count":1,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/690\/revisions"}],"predecessor-version":[{"id":2771,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/690\/revisions\/2771"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/14599"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}