{"id":648,"date":"2014-07-25T20:19:15","date_gmt":"2014-07-25T13:19:15","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=648"},"modified":"2026-08-05T11:46:02","modified_gmt":"2026-08-05T04:46:02","slug":"ky-nang-ban-hang-qua-dien-thoai-chuyen-nghiep","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/goc-ky-nang\/ky-nang-ban-hang-qua-dien-thoai-chuyen-nghiep","title":{"rendered":"K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p"},"content":{"rendered":"\n
\"\"\/<\/figure>\n\n\n

Trong nh\u1eefng n\u0103m g\u1ea7n \u0111ây, bán hàng qua \u0111i\u1ec7n tho\u1ea1i<\/a><\/strong><\/em> \u0111\u01b0\u1ee3c các cá nhân, t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t công c\u1ee5 chính trong kinh doanh. Nh\u1eefng cu\u1ed9c trao \u0111\u1ed5i, nh\u1eefng h\u1ee3p \u0111\u1ed3ng mua bán \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn qua \u0111i\u1ec7n tho\u1ea1i m\u1ed9t cách nhanh chóng và mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao cho c\u1ea3 hai bên. V\u1eady \u0111\u1ec3 có \u0111\u01b0\u1ee3c nh\u1eefng thành qu\u1ea3 \u0111ó nhân viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/em> c\u1ea7n có nh\u1eefng k\u1ef9 n\u0103ng gì \u0111\u1ec3 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c khách hàng, \u0111\u1eb7c bi\u1ec7t là \u0111\u1ed1i v\u1edbi nh\u1eefng khách hàng khó tính. <\/span><\/p>\n

Nh\u00ecn t\u1eeb nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng th\u1ef1c t\u1ebf, chuy\u00ean m\u1ee5c b\u00e1n h\u00e0ng \/ kinh doanh tr\u00ean CareerLink hi\u1ec7n c\u00f3 kho\u1ea3ng 14901 tin tuy\u1ec3n d\u1ee5ng, m\u1ee9c l\u01b0\u01a1ng ph\u1ed5 bi\u1ebfn dao \u0111\u1ed9ng 8-19 tri\u1ec7u \u0111\u1ed3ng m\u1ed7i th\u00e1ng t\u00f9y c\u1ea5p b\u1eadc v\u00e0 kinh nghi\u1ec7m, ph\u1ea3n \u00e1nh m\u1ee9c \u0111\u1ed9 c\u1ea7n nh\u00e2n l\u1ef1c c\u1ee7a l\u0129nh v\u1ef1c n\u00e0y. B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam c\u00e1c tin tuy\u1ec3n d\u1ee5ng ng\u00e0nh b\u00e1n h\u00e0ng \/ kinh doanh \u0111\u1ec3 n\u1eafm r\u00f5 y\u00eau c\u1ea7u v\u00e0 k\u1ef9 n\u0103ng nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111ang t\u00ecm ki\u1ebfm.<\/p>\n\n

Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc n\u1ed9i dung<\/span><\/p>\n

Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc n\u1ed9i dung cu\u1ed9c g\u1ecdi s\u1ebd giúp b\u1ea1n có thêm nhi\u1ec1u thông tin \u0111\u1ec3 t\u01b0 v\u1ea5n, thuy\u1ebft ph\u1ee5c, m\u1eddi chào khách hàng mua s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Không nên ch\u1ee7 quan cho r\u1eb1ng b\u1ea1n \u0111ã am hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m thì không c\u1ea7n ph\u1ea3i chu\u1ea9n b\u1ecb, \u0111i\u1ec1u \u0111ó khi\u1ebfn b\u1ea1n d\u1ec5 r\u01a1i vào th\u1ebf b\u1ecb \u0111\u1ed9ng khi l\u1ee1 quên \u0111i m\u1ed9t v\u1ea5n \u0111\u1ec1 nào \u0111ó ho\u1eb7c có th\u1ec3 b\u1ea1n s\u1ebd gi\u1edbi thi\u1ec7u thi\u1ebfu \u0111i m\u1ed9t s\u1ed1 tính n\u0103ng quan tr\u1ecdng c\u1ee7a s\u1ea3n ph\u1ea9m mà b\u1ea1n \u0111ã \u0111\u1ecbnh s\u1ebd nói v\u1edbi khách hàng tr\u01b0\u1edbc \u0111ó. Vì th\u1ebf, dù là m\u1ed9t chuyên viên bán hàng c\u1eeb khôi t\u1edbi \u0111âu, nh\u01b0ng khi \u0111ã ch\u1ecdn hình th\u1ee9c bán hàng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/em> b\u1ea1n v\u1eabn c\u1ea7n chu\u1ea9n b\u1ecb c\u1ea9n th\u1eadn tr\u01b0\u1edbc n\u1ed9i d\u1ee5ng cu\u1ed9c g\u1ecdi \u0111\u1ec3 ch\u1eafc ch\u1eafn t\u1ea5t c\u1ea3 thông tin \u0111\u1ec1u \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi khách hàng \u0111\u1ea7y \u0111\u1ee7 nhé.<\/span><\/p>\n

Tìm hi\u1ec3u rõ v\u1ec1 thông tin khách hàng<\/span><\/p>\n

\u0110ây là \u0111i\u1ec1u ki\u1ec7n b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi m\u1ed9t nhân viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i. B\u1ea1n không th\u1ec3 g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn cho khách hàng mà không bi\u1ebft h\u1ecd là ai ho\u1eb7c nói sai tên cá nhân, công ty c\u1ee7a h\u1ecd. Vì nh\u01b0 v\u1eady cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n s\u1ebd b\u1ecb k\u1ebft thúc nhanh chóng do khách hàng ngh\u0129 m\u1ed9t là b\u1ea1n nh\u1ea7m s\u1ed1 ho\u1eb7c b\u1ea1n là m\u1ed9t ng\u01b0\u1eddi bán hàng không l\u1ecbch s\u1ef1, không chu toàn trong công vi\u1ec7c, nh\u01b0 v\u1eady n\u1ebfu dùng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u0169ng s\u1ebd không \u0111\u01b0\u1ee3c nh\u01b0 ý.<\/span><\/p>\n

Hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a công ty<\/span><\/p>\n

\u0110ã là nhân viên bán hàng, cho dù bán hàng tr\u1ef1c tuy\u1ebfn, qua \u0111i\u1ec7n tho\u1ea1i hay tr\u1ef1c ti\u1ebfp g\u1eb7p khách hàng gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i am hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111ó. \u0110\u1ed1i v\u1edbi nhân viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i b\u1ea1n l\u1ea1i càng ph\u1ea3i làm t\u1ed1t \u0111i\u1ec1u này, b\u1edfi cu\u1ed9c t\u01b0 v\u1ea5n c\u1ee7a b\u1ea1n ch\u1ec9 \u0111\u01b0\u1ee3c thông qua gi\u1ecdng nói, khách hàng không \u0111\u01b0\u1ee3c tr\u1ef1c ti\u1ebfp nhìn th\u1ea5y s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, vì v\u1eady vi\u1ec7c thông tin chi ti\u1ebft các tính n\u0103ng, công d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u1ebfn v\u1edbi khách hàng là vô cùng quan tr\u1ecdng.<\/span><\/p>\n

\u0110i th\u1eb3ng vào v\u1ea5n \u0111\u1ec1<\/span><\/p>\n

Tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n cho khách hàng b\u1ea1n nên bi\u1ebft r\u1eb1ng th\u1eddi gian c\u1ee7a h\u1ecd là vàng, vì v\u1eady thay vì lòng vòng m\u1ea5t th\u1eddi gian b\u1ea1n hãy \u0111i th\u1eb3ng vào v\u1ea5n \u0111\u1ec1 sau khi \u0111ã xác minh chính xác thông tin c\u1ee7a khách hàng. Hãy c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c h\u1ecd mua s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n b\u1eb1ng nh\u1eefng d\u1eabn ch\u1ee9ng c\u1ee5 th\u1ec3, thuy\u1ebft ph\u1ee5c nh\u1ea5t trong kho\u1ea3ng th\u1eddi gian ng\u1eafn ng\u1ee7i, vàng ng\u1ecdc \u0111ó nhé.<\/span><\/p>\n

\u0110\u1eb7t nh\u1eefng câu h\u1ecfi m\u1edf<\/span><\/p>\n

Khách hàng s\u1ebd không d\u1ec5 dàng b\u1ecb b\u1ea1n thuy\u1ebft ph\u1ee5c và ch\u1ea5p nh\u1eadn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, tr\u1eeb khi \u0111ó là nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111ã n\u1ed5i ti\u1ebfng trên th\u1ecb tr\u01b0\u1eddng. Vì th\u1ebf, thay vì c\u1ee9 áp \u0111\u1eb7t khách hàng theo ý c\u1ee7a b\u1ea1n, hãy \u0111\u1eb7t ra cho khách hàng nh\u1eefng câu h\u1ecfi m\u1edf nh\u01b0: “N\u1ebfu anh ch\u1ecb  ch\u01b0a t\u1eebng s\u1eed d\u1ee5ng s\u1ea9m ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a công ty chúng tôi, v\u1eady chúng tôi có th\u1ec3 g\u1eedi m\u1eabu s\u1ea3n ph\u1ea9m t\u1edbi anh ch\u1ecb s\u1eed d\u1ee5ng th\u1eed và cho ý ki\u1ebfn”, ho\u1eb7c “Anh ch\u1ecb khi th\u1eddi gian rãnh vào khi nào, có th\u1ec3 cho em m\u1ed9t cu\u1ed9c h\u1eb9n. Em s\u1ebd mang s\u1ea3n ph\u1ea9m t\u1edbi \u0111\u1ec3 anh ch\u1ecb tr\u1ef1c ti\u1ebfp dùng th\u1eed…” \u0111\u1ec3 khách hàng có th\u1ec3 l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng án thu\u1eadn l\u1ee3i nh\u1ea5t cho mình.<\/span><\/p>\n

X\u1eed ký linh ho\u1ea1t các tình hu\u1ed1ng<\/span><\/p>\n

Bán hàng qua \u0111i\u1ec7n tho\u1ea1i b\u1ea1n s\u1ebd g\u1eb7p ph\u1ea3i nh\u1eefng tình hu\u1ed1ng không th\u1ec3 l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c nh\u01b0: G\u1eb7p ph\u1ea3i nh\u1eefng khách hàng khó tính, \u0111òi h\u1ecfi kh\u1eaft khe. H\u1ecd không mu\u1ed1n nghe t\u01b0 v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c cho r\u1eb1ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n không \u0111\u1ee7 \u0111\u1ec3 \u0111áp \u1ee9ng yêu c\u1ea7u c\u1ee7a h\u1ecd… Nh\u1eefng lúc này b\u1ea1n hãy bình t\u0129nh, \u0111\u1eebng khó ch\u1ecbu v\u1edbi h\u1ecd, dù là bán hàng qua \u0111i\u1ec7n tho\u1ea1i nh\u01b0ng b\u1ea1n hãy c\u1ed1 g\u1eafng th\u1ec3 hi\u1ec7n cho h\u1ecd bi\u1ebft b\u1ea1n không h\u1ec1 t\u1ecf ra chán n\u1ea3n v\u1edbi nh\u1eefng l\u1eddi nói c\u1ee7a h\u1ecd. Hãy kiên trì thuy\u1ebft ph\u1ee5c và n\u1ebfu \u0111\u01b0\u1ee3c hãy c\u1ed1 g\u1eafng \u0111\u1eb7t m\u1ed9t l\u1ecbch h\u1eb9n tr\u1ef1c ti\u1ebfp v\u1edbi nh\u1eefng khách hàng khó tính này \u0111\u1ec3 b\u1ea1n có c\u01a1 h\u1ed9i qu\u1ea3ng bá, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m \u0111\u1ebfn h\u1ecd \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/p>\n

Xác \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 quan tâm c\u1ee7a khách hàng<\/span><\/p>\n

Khi g\u1ecdi \u0111i\u1ec7n m\u1eddi chào khách hàng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, sau nh\u1eefng giây \u0111\u1ea7u tiên b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c khách hàng có th\u1eadt s\u1ef1 quan tâm t\u1edbi s\u1ea3n ph\u1ea9m b\u1ea1n \u0111ang gi\u1edbi thi\u1ec7u hay không \u0111\u1ec3 có cách t\u01b0 v\u1ea5n, lôi kéo khách hàng h\u1ee3p lý. N\u1ebfu nh\u1eefng khách hàng s\u1eb5n sàng dành th\u1eddi gian l\u1eafng nghe b\u1ea1n thì m\u1ecdi th\u1ee9 th\u1eadt d\u1ec5 dàng, nh\u01b0ng v\u1edbi nh\u1eefng khách hàng không mu\u1ed1n nghe b\u1ea1n nói ho\u1eb7c nghe v\u1edbi thái \u0111\u1ed9 h\u1eddi h\u1ee3t b\u1ea1n hãy nhanh chóng chuy\u1ec3n h\u01b0\u1edbng b\u1eb1ng cách nh\u1ea5n m\u1ea1nh vào nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt nh\u1ea5t c\u1ee7a s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5… \u0111\u1ec3 lôi kéo khách hàng tr\u1edf l\u1ea1i v\u1edbi cu\u1ed9c t\u01b0 v\u1ea5n bán hàng c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Bình t\u0129nh tr\u01b0\u1edbc m\u1ecdi tình hu\u1ed1ng<\/span><\/p>\n

S\u1ebd có nhi\u1ec1u khách hàng t\u1eeb ch\u1ed1i th\u1eb3ng th\u1eebng ho\u1eb7c có th\u1ec3 cáu g\u1eaft vì b\u1ea1n làm m\u1ea5t th\u1eddi gian c\u1ee7a b\u1ea1n, h\u1ecd t\u1eaft máy khi b\u1ea1n ch\u01b0a k\u1ecbp nói h\u1ebft câu. \u0110ây là nh\u1eefng tình hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p khi bán hàng qua \u0111i\u1ec7n tho\u1ea1i, vì v\u1eady n\u1ebfu g\u1eb7p tr\u01b0\u1eddng h\u1ee3p b\u1ea1n hãy c\u01b0 x\u1eed th\u1eadt khéo léo và l\u1ecbch s\u1ef1, \u0111\u1eebng t\u1ecf ra chán n\u1ea3n và khó ch\u1ecbu v\u1edbi khách hàng. Hãy xem \u0111ó là bài h\u1ecdc và rút kinh nghi\u1ec7m cho nh\u1eefng l\u1ea7n sau.<\/span><\/p>\n

Bán hàng qua \u0111i\u1ec7n tho\u1ea1i giúp b\u1ea1n ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c th\u1eddi gian và công s\u1ee9c nh\u01b0ng \u0111òi h\u1ecfi b\u1ea1n ph\u1ea3i có k\u1ef9 n\u0103ng \u0111\u1ec3 thuy\u1ebft ph\u1ee5c khách hàng. N\u1ebfu b\u1ea1n chu\u1ea9n b\u1ecb t\u1ed1t cho n\u1ed9i dung các cu\u1ed9c g\u1ecdi, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c xu h\u01b0\u1edbng c\u1ee7a xã h\u1ed9i và tâm lý c\u1ee7a khách hàng, ch\u1eafc ch\u1eafn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c khách hàng tin dùng m\u1eb7c dù b\u1ea1n và h\u1ecd ch\u01b0a m\u1ed9t l\u1ea7n g\u1eb7p nhau. Chúc b\u1ea1n s\u1ebd là m\u1ed9t chuyên viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i c\u1eeb khôi nh\u1ea5t.<\/span><\/p>\n

Thúy L\u1ed9c <\/span><\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"

Trong nh\u1eefng n\u0103m g\u1ea7n \u0111ây, bán hàng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c các cá nhân, t\u1ed5 ch\u1ee9c doanh nghi\u1ec7p s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t công c\u1ee5 chính …<\/p>\n","protected":false},"author":58,"featured_media":14599,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[61],"class_list":["post-648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-goc-ky-nang","tag-doanh-nghiep"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":2,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/648\/revisions"}],"predecessor-version":[{"id":27967,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/648\/revisions\/27967"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/14599"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=648"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=648"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}