{"id":538,"date":"2014-03-19T11:06:49","date_gmt":"2014-03-19T11:06:49","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=538"},"modified":"2026-03-25T10:22:22","modified_gmt":"2026-03-25T03:22:22","slug":"ky-nang-thuyet-phuc-khach-hang-trong-kinh-doanh-huu-hieu-nhat","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/tu-van-nghe-nghiep\/ky-nang-thuyet-phuc-khach-hang-trong-kinh-doanh-huu-hieu-nhat","title":{"rendered":"C\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng h\u1eefu hi\u1ec7u nh\u1ea5t trong kinh doanh"},"content":{"rendered":"\n
\"\"\/<\/figure>\n\n\n

Mu\u1ed1n b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, b\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n

C\u00f3 th\u1ec3 n\u00f3i, qu\u00e1 tr\u00ecnh h\u1ed9i nh\u1eadp \u0111\u00e3 m\u1edf ra m\u1ed9t th\u1eddi k\u00ec m\u1edbi cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7n \u0111\u1ea1i. \u1ede \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 nh\u00e2n t\u1ed1 quan tr\u1ecdng nh\u1ea5t quy\u1ebft \u0111\u1ecbnh t\u1ea5t c\u1ea3, t\u1eeb doanh s\u1ed1, c\u1ea1nh tranh cho \u0111\u1ebfn l\u1ee3i nhu\u1eadn. Ch\u00ednh v\u00ec l\u1ebd \u0111\u00f3, trong c\u00e1c cu\u1ed9c th\u01b0\u01a1ng th\u1ea3o \u1edf th\u1eddi \u0111i\u1ec3m n\u00e0y, c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0m sao \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t l\u1ea1i \u0111\u01b0\u1ee3c \u0111\u1ec1 cao h\u01a1n bao gi\u1edd h\u1ebft. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 kh\u00eda c\u1ea1nh n\u00e0y nh\u00e9.<\/p>\n

Nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong><\/h2>\n

T\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng l\u00e0 ai v\u00e0 h\u1ecd mu\u1ed1n g\u00ec<\/strong><\/p>\n

R\u00f5 r\u00e0ng l\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 c\u00f3 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng n\u1ebfu nh\u01b0 kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c h\u1ecd l\u00e0 ai v\u00e0 h\u1ecd mu\u1ed1n g\u00ec. Th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng trong m\u1ed9t cu\u1ed9c giao ti\u1ebfp m\u00e0 b\u1ea1n ch\u1ec9 thao thao b\u1ea5t tuy\u1ec7t, t\u00f4i l\u00e0 A, t\u00f4i mu\u1ed1n B, b\u1ea1n n\u00ean l\u00e0m C, b\u1ea1n \u0111\u1eebng l\u00e0m D\u2026 s\u1ebd ch\u1eb3ng c\u00f3 m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u1ee7 ki\u00ean nh\u1eabn \u0111\u1ec3 nghe h\u1ebft t\u1eeb A \u0111\u1ebfn Z c\u1ea3! V\u00e0 c\u00e0ng t\u1ec7 h\u01a1n n\u1eefa l\u00e0 trong khi b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i \u201ct\u1ea5t t\u1ea7n t\u1eadt\u201d v\u1ec1 b\u1ea3n th\u00e2n th\u00ec l\u1ea1i \u201cqu\u00ean\u201d \u0111i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai, th\u1eadm ch\u1ec9 g\u1ecdi nh\u1ea7m t\u00ean, \u0111\u1ecba ch\u1ec9 c\u1ee7a h\u1ecd.<\/p>\n

N\u1ebfu cu\u1ed9c giao ti\u1ebfp th\u1eadt s\u1ef1 \u201cr\u01a1i\u201d v\u00e0o t\u00ecnh hu\u1ed1ng n\u00e0y th\u00ec k\u1ebft qu\u1ea3 c\u00f3 l\u1ebd b\u1ea1n \u0111\u00e3 th\u1ea5y tr\u01b0\u1edbc\u2026 V\u1eady n\u00ean, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc h\u1ebft n\u00ean l\u00e0 k\u1ef9 n\u0103ng ghi nh\u1edb, ghi nh\u1edb t\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t! (t\u1ea5t nhi\u00ean ch\u1ec9 l\u00e0 nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh th\u01b0\u01a1ng th\u1ea3o)<\/p>\n

Ti\u1ebfp theo, \u0111i\u1ec1u quan tr\u1ecdng h\u01a1n n\u1eefa l\u00e0 sau khi b\u1ea1n bi\u1ebft h\u1ecd l\u00e0 ai, b\u1ea1n ph\u1ea3i bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n g\u00ec. Kinh doanh hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng mu\u1ed1n th\u00e0nh c\u00f4ng b\u1ea1n ph\u1ea3i \u201cb\u00e1n c\u00e1i kh\u00e1ch h\u00e0ng c\u1ea7n ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1i b\u1ea1n s\u1ea3n xu\u1ea5t\u201d. V\u00e0 v\u00ec v\u1eady, bi\u1ebft kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1nh \u0111\u00fang t\u00e2m l\u00ed v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd.<\/p>\n

L\u1ee3i \u00edch cu\u1ed1i c\u00f9ng thu\u1ed9c v\u1ec1 kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec th\u00ec k\u1ef9 n\u0103ng ti\u1ebfp theo b\u1ea1n n\u00ean c\u00f3 \u0111\u00f3 l\u00e0 bi\u1ebft c\u00e1ch h\u01b0\u1edbng cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1ec1 k\u1ebft qu\u1ea3: l\u1ee3i \u00edch cu\u1ed1i c\u00f9ng thu\u1ed9c v\u1ec1 kh\u00e1ch h\u00e0ng. Trong m\u1ed9t quy\u1ec3n s\u00e1ch nghi\u00ean c\u1ee9u v\u1ec1 v\u0103n h\u00f3a kinh doanh c\u1ee7a c\u00e1c n\u01b0\u1edbc tr\u00ean th\u1ebf gi\u1edbi, t\u00e1c gi\u1ea3 Richard R. Gesteland \u0111\u00e3 nh\u1ea5n m\u1ea1nh r\u1eb1ng \u1edf Nh\u1eadt B\u1ea3n (m\u1ed9t trong nh\u1eefng n\u01b0\u1edbc c\u00f3 n\u1ec1n kinh t\u1ebf ph\u00e1t tri\u1ec3n b\u1eadc nh\u1ea5t th\u1ebf gi\u1edbi), kh\u00e1i ni\u1ec7m \u201cCustomer is King\u201d (kh\u00e1ch h\u00e0ng l\u00e0 vua) \u0111ang d\u1ea7n \u0111\u01b0\u1ee3c thay th\u1ebf b\u1eb1ng kh\u00e1i ni\u1ec7m \u201cCustomer is God\u201d (kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf) \u0111\u1ec3 n\u00f3i l\u00ean t\u1ea7m quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng trong kinh doanh.<\/p>\n

V\u1eady n\u00ean, trong t\u1ed5ng th\u1ec3 cu\u1ed9c giao ti\u1ebfp, h\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u r\u1eb1ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 hay s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n s\u1ebd mang l\u1ea1i l\u1ee3i \u00edch cao nh\u1ea5t cho h\u1ecd, s\u1ebd kh\u00f4ng th\u1ec3 c\u00f3 n\u01a1i th\u1ee9 2 c\u00f3 d\u1ecbch v\u1ee5 ho\u1eb7c gi\u00e1 t\u1ed1t h\u01a1n. T\u00f3m l\u1ea1i, kh\u00e1ch h\u00e0ng ph\u1ea3i c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch tuy\u1ec7t \u0111\u1ed1i trong su\u1ed1t cu\u1ed9c th\u01b0\u01a1ng th\u1ea3o.<\/p>\n

K\u1ef9 n\u0103ng giao ti\u1ebfp s\u1ebd quy\u1ebft \u0111\u1ecbnh t\u1ea5t c\u1ea3<\/strong><\/p>\n

S\u1ebd kh\u00f4ng qu\u00e1 khi n\u00f3i r\u1eb1ng k\u1ef9 n\u0103ng giao ti\u1ebfp s\u1ebd quy\u1ebft \u0111\u1ecbnh c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u00f3 th\u00e0nh c\u00f4ng hay kh\u00f4ng. C\u00e1c \u201cth\u1ee7 thu\u1eadt\u201d v\u1ec1 \u00e1nh m\u1eaft, c\u00e1ch ch\u00e0o h\u1ecfi, c\u00e1ch b\u1eaft tay, c\u00e1ch m\u1ec9m c\u01b0\u1eddi, c\u00e1ch n\u00f3i chuy\u1ec7n\u2026 s\u1ebd \u201cghi d\u1ea5u\u201d h\u00ecnh \u1ea3nh c\u1ee7a b\u1ea1n trong m\u1eaft kh\u00e1ch h\u00e0ng. M\u1ed9t \u00e1nh m\u1eaft th\u00e2n thi\u1ec7n, m\u1ed9t n\u1ee5 c\u01b0\u1eddi \u201cv\u1eeba ph\u1ea3i\u201d s\u1ebd l\u00e0m b\u1ea1n \u0111\u1eb9p h\u01a1n r\u1ea5t nhi\u1ec1u trong m\u1eaft ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/p>\n

D\u00e1ng \u0111i\u1ec7u c\u1ee7a b\u1ea1n c\u0169ng n\u00ean \u0111\u1ec3 l\u1ea1i s\u1ef1 t\u1ef1 tin c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u1ee7 ni\u1ec1m tin v\u00e0o nh\u1eefng \u0111i\u1ec1u b\u1ea1n n\u00f3i. Ngo\u00e0i ra, nh\u1eefng k\u1ef9 n\u0103ng giao ti\u1ebfp kh\u00e1c c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng, b\u1edfi v\u00ec b\u1ea1n kh\u00f4ng n\u00ean (v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p) \u0111\u1ec3 l\u1ea1i b\u1ea5t k\u00ec m\u1ed9t sai s\u00f3t n\u00e0o trong qu\u00e1 tr\u00ecnh ti\u1ebfp x\u00fac. B\u1edfi l\u1ebd, m\u1ed9t khi nh\u1eefng \u201c\u1ea5n t\u01b0\u1ee3ng ban \u0111\u1ea7u\u201d n\u00e0y t\u1ed1t \u0111\u1eb9p th\u00ec xem nh\u01b0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng m\u1ed9t n\u1eeda, c\u00f2n ng\u01b0\u1ee3c l\u1ea1i, c\u00f3 l\u1ebd s\u1ebd r\u1ea5t kh\u00f3 kh\u0103n cho cu\u1ed9c th\u01b0\u01a1ng th\u1ea3o c\u1ee7a b\u1ea1n.<\/p>\n

Ph\u00f9 h\u1ee3p v\u1edbi l\u00fd lu\u1eadn c\u1ee7a h\u1ecd<\/strong><\/p>\n

Nghi\u00ean c\u1ee9u v\u1ec1 ngh\u1ec7 thu\u1eadt thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u00e3 cho th\u1ea5y r\u1eb1ng s\u1eed d\u1ee5ng c\u00f9ng m\u1ed9t ki\u1ec3u l\u00fd lu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c c\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n nhi\u1ec1u so v\u1edbi s\u1eed d\u1ee5ng c\u00e1c ki\u1ec3u l\u00fd lu\u1eadn kh\u00e1c. V\u00ec v\u1eady, n\u1ebfu h\u1ecd th\u00edch c\u00e1ch n\u00f3i chuy\u1ec7n logic, b\u1ea1n c\u0169ng n\u00ean tr\u00ecnh b\u00e0y c\u00e1c l\u00fd lu\u1eadn m\u1ed9t c\u00e1ch logic. M\u1eb7t kh\u00e1c, n\u1ebfu h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean c\u1ea3m x\u00fac, h\u00e3y t\u1ea1o \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u1ecd b\u1eb1ng c\u00e1c l\u00fd l\u1ebd thi\u00ean v\u1ec1 c\u1ea3m x\u00fac.<\/p>\n

H\u00e3y tham kh\u1ea3o m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng sau \u0111\u00e2y. M\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f2n \u0111ang l\u01b0\u1ee1ng l\u1ef1 v\u1ec1 vi\u1ec7c c\u00f3 n\u00ean h\u1ee3p t\u00e1c v\u1edbi b\u1ea1n hay ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c v\u1edbi nh\u00e0 cung c\u1ea5p c\u0169. L\u00ed do h\u1ecd \u0111\u01b0a ra v\u00ec \u0111\u1ed1i t\u00e1c c\u0169 \u0111\u00e3 h\u1ee3p t\u00e1c v\u1edbi h\u1ecd trong 10 n\u0103m qua v\u00e0 hai b\u00ean l\u00e0m vi\u1ec7c kh\u00e1 \u0103n \u00fd v\u1edbi nhau. B\u1edfi v\u00ec h\u1ecd s\u1eed d\u1ee5ng c\u00e1c l\u00fd lu\u1eadn thi\u00ean v\u1ec1 t\u00ecnh c\u1ea3m n\u00ean b\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i d\u1eabn d\u1eaft b\u1eb1ng m\u1ed9t l\u00fd l\u1ebd h\u1ee3p l\u00fd nh\u01b0 \u201cChuy\u1ec3n sang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i b\u1ea1n s\u1ebd ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c 10% th\u1eddi gian s\u1ea3n xu\u1ea5t\u201d. \u0110i\u1ec1u n\u00e0y c\u00f3 l\u1ebd kh\u00f4ng thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c h\u1ecd.<\/p>\n

Thay v\u00e0o \u0111\u00f3 h\u00e3y n\u00f3i \u201cT\u00f4i ho\u00e0n to\u00e0n hi\u1ec3u. Ch\u00fang t\u00f4i lu\u00f4n c\u1ed1 g\u1eafng h\u1ed7 tr\u1ee3 cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i. Tr\u00ean th\u1ef1c t\u1ebf, trong n\u0103m \u0111\u1ea7u ti\u00ean, ch\u00fang t\u00f4i s\u1ebd mi\u1ec5n ph\u00ed c\u00e1c chi ph\u00ed X \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u1ee7a b\u1ea1n di\u1ec5n ra su\u00f4n s\u1ebb nh\u1ea5t c\u00f3 th\u1ec3 v\u00e0 b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y y\u00ean t\u00e2m h\u01a1n.\u201d<\/p>\n

B\u1ea1n kh\u00f4ng ch\u1eafc ch\u1eafn l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e2n bi\u1ec7t khi n\u00e0o kh\u00e1ch h\u00e0ng thi\u00ean v\u1ec1 c\u1ea3m x\u00fac v\u00e0 khi n\u00e0o h\u1ecd th\u1ec3 hi\u1ec7n s\u1ef1 l\u00fd tr\u00ed? H\u00e3y ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c t\u1eeb ng\u1eef m\u00e0 h\u1ecd s\u1eed d\u1ee5ng. C\u00e1c t\u1eeb th\u1ec3 hi\u1ec7n kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi d\u1ef1a v\u00e0o l\u00fd tr\u00ed s\u1ebd l\u00e0: ph\u00e2n t\u00edch, t\u00ednh to\u00e1n, m\u1ee5c \u0111\u00edch, nh\u1eadn th\u1ea5y, x\u00e1c th\u1ef1c, ki\u1ec3m ch\u1ee9ng\u2026 M\u1ed9t s\u1ed1 t\u1eeb cho th\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi c\u1ea3m t\u00ednh nh\u01b0: t\u01b0\u1edfng t\u01b0\u1ee3ng, c\u1ea3m th\u1ea5y, ph\u1ecfng \u0111o\u00e1n, gi\u1ea3 s\u1eed, nghi ng\u1edd\u2026<\/p>\n

K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y b\u1ecb th\u00fac \u00e9p<\/strong><\/h2>\n

Lo\u1ea1i b\u1ecf \u00e1p l\u1ef1c<\/strong><\/p>\n

\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u1eddi khuy\u00ean quan tr\u1ecdng nh\u1ea5t trong c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u01b0ng \u0111\u1ed1i v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi n\u00f3 r\u1ea5t kh\u00f3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n. B\u1ea1n \u0111\u01b0\u1ee3c giao ch\u1ec9 ti\u00eau doanh s\u1ed1 v\u00e0 b\u1ea1n c\u1ea7n b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng \u0111\u1ec3 c\u00f3 thu nh\u1eadp. B\u1edfi v\u00ec \u0111i\u1ec1u n\u00e0y, b\u1ea1n d\u1ec5 d\u00e0ng c\u1ea3m th\u1ea5y b\u1ecb \u00e1p l\u1ef1c. \u00c1p l\u1ef1c n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n m\u1eafc sai l\u1ea7m, c\u1ee5 th\u1ec3 l\u00e0 c\u1ed1 g\u1eafng b\u00e1n h\u00e0ng b\u1eb1ng m\u1ecdi gi\u00e1, ngay c\u1ea3 vi\u1ec7c th\u00fac \u00e9p kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn b\u1ea1n g\u1eb7p nhi\u1ec1u th\u1ea5t b\u1ea1i h\u01a1n l\u00e0 thu \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t \u0111\u1eb9p. Do \u0111\u00f3, b\u1ea1n c\u1ea7n thay \u0111\u1ed5i suy ngh\u0129 c\u1ee7a m\u00ecnh. Thay v\u00ec ngh\u0129 r\u1eb1ng b\u1ea1n nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng ngay b\u00e2y gi\u1edd th\u00ec h\u00e3y hi\u1ec3u r\u1eb1ng s\u1ebd hi\u1ec7u qu\u1ea3 h\u01a1n \u0111\u1ec3 th\u1ef1c hi\u1ec7n t\u1eebng b\u01b0\u1edbc c\u1ee7a quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/p>\n

Cho kh\u00e1ch h\u00e0ng c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u1ea3i th\u00edch<\/strong><\/p>\n

\u0110\u00e3 c\u00f3 bao gi\u1edd b\u1ea1n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00e1c thuy\u1ebft ph\u1ee5c b\u1eb1ng c\u00e1ch n\u00f3i nh\u1eefng l\u1eddi d\u1ecda d\u1eabm? Ngay c\u1ea3 khi b\u1ea1n \u0111\u1ed3ng \u00fd ngo\u00e0i m\u1eb7t, nh\u01b0ng trong \u0111\u1ea7u b\u1ea1n v\u1eabn gi\u1eef l\u1ea5y \u00fd ngh\u0129 c\u1ee7a m\u00ecnh. C\u00f9ng l\u00fac \u0111\u00f3 l\u00e0 b\u1ea1n c\u00e1u k\u1ec9nh, b\u1ef1c b\u1ed9i v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng.<\/p>\n

Trong khi c\u00e1ch ti\u1ebfp c\u1eadn ng\u01b0\u1ee3c l\u1ea1i hi\u1ec7u qu\u1ea3 h\u01a1n nhi\u1ec1u, \u0111\u00f3 l\u00e0 l\u1eafng nghe ng\u01b0\u1eddi kh\u00e1c. Trong th\u1ef1c t\u1ebf, h\u00e3y \u0111\u1ec3 h\u1ecd n\u00f3i \u0111\u1ea7u ti\u00ean. Ngay khi b\u1ea1n quy\u1ebft \u0111\u1ecbnh mu\u1ed1n thuy\u1ebft ph\u1ee5c h\u1ecd, h\u00e3y n\u00f3i \u201cT\u00f4i r\u1ea5t mu\u1ed1n bi\u1ebft b\u1ea1n suy ngh\u0129 g\u00ec v\u1ec1 v\u1ea5n \u0111\u1ec1 X. B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb v\u1edbi t\u00f4i kh\u00f4ng?\u201d<\/p>\n

\u0110\u01b0a ra nh\u1eefng d\u1eabn ch\u1ee9ng, minh h\u1ecda chi ti\u1ebft<\/strong><\/p>\n

M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 m\u1ed9t gi\u1ecdng n\u00f3i n\u1ed9i t\u00e2m m\u1ea1nh m\u1ebd, lu\u00f4n c\u1ed1 g\u1eafng b\u1ea3o v\u1ec7 quan \u0111i\u1ec3m c\u1ee7a h\u1ecd v\u00e0 ng\u0103n ch\u1eb7n nh\u1eefng l\u00fd l\u1ebd c\u1ee7a ng\u01b0\u1eddi \u0111ang c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 ph\u00e1 v\u1ee1 quy tr\u00ecnh n\u00e0y b\u1eb1ng c\u00e1ch tr\u00ecnh b\u00e0y nh\u1eefng h\u00ecnh \u1ea3nh m\u00f4 t\u1ea3. Bi\u1ec3u \u0111\u1ed3, \u0111\u1ed3 th\u1ecb ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 b\u1ea3n ph\u00e1c th\u1ea3o c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n khi\u1ebfn ng\u01b0\u1eddi kh\u00e1c nh\u00ecn th\u1ea5y m\u1ecdi th\u1ee9 theo m\u1ed9t chi\u1ec1u h\u01b0\u1edbng kh\u00e1c v\u00e0 cho b\u1ea1n c\u01a1 h\u1ed9i t\u1ed1t h\u01a1n \u0111\u1ec3 thuy\u1ebft ph\u1ee5c h\u1ecd.<\/p>\n

Chia s\u1ebb nh\u1eefng \u0111i\u1ec1u t\u1ed1t v\u00e0 ch\u01b0a t\u1ed1t<\/strong><\/p>\n

B\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n khi chia s\u1ebb m\u1ed9t ho\u1eb7c hai quan \u0111i\u1ec3m \u0111\u1ed1i l\u1eadp h\u01a1n l\u00e0 ch\u1ec9 kh\u0103ng kh\u0103ng v\u1edbi l\u1eadp lu\u1eadn c\u1ee7a m\u00ecnh. R\u1ea5t \u00edt \u00fd t\u01b0\u1edfng ho\u00e0n h\u1ea3o v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n bi\u1ebft \u0111i\u1ec1u n\u00e0y. N\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec1u h\u1ecd \u0111\u00e3 xem x\u00e9t v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 nh\u1eefng \u0111i\u1ec3m y\u1ebfu ti\u1ec1m n\u0103ng s\u1ebd khi\u1ebfn h\u1ecd m\u1edf l\u00f2ng h\u01a1n v\u00e0 d\u1ec5 nghe theo nh\u1eefng g\u00ec b\u1ea1n n\u00f3i.<\/p>\n

Cung c\u1ea5p \u0111i\u1ec1u g\u00ec \u0111\u00f3 th\u1ef1c s\u1ef1 tuy\u1ec7t v\u1eddi<\/strong><\/p>\n

Th\u00eam m\u1ed9t c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00e1c m\u00e0 kh\u00f4ng khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y b\u1ecb \u00e9p bu\u1ed9c l\u00e0 cung c\u1ea5p cho h\u1ecd c\u00e1c \u01b0u \u0111\u00e3i m\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y \u1edf b\u1ea5t c\u1ee9 \u0111\u00e2u. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng s\u1ebd b\u1ecf qua c\u00e1c l\u1ed7i ti\u1ebfp th\u1ecb v\u00e0 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n n\u1ebfu h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c \u01b0u \u0111\u00e3i th\u1ef1c s\u1ef1 tuy\u1ec7t v\u1eddi. T\u1eb7ng th\u00eam nh\u1eefng ph\u1ea7n th\u01b0\u1edfng h\u1ea5p d\u1eabn s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng mu\u1ed1n mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n m\u00e0 kh\u00f4ng ph\u1ea3i suy ngh\u0129 qu\u00e1 l\u00e2u. H\u00e3y quay m\u1ed9t \u0111o\u1ea1n video ng\u1eafn v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong th\u1ef1c t\u1ebf, cung c\u1ea5p cho h\u1ecd m\u1ed9t ph\u1ea7n n\u1ed9i dung th\u1ef1c s\u1ef1 tuy\u1ec7t v\u1eddi v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea5n kh\u00edch v\u00ec nh\u1eefng g\u00ec h\u1ecd s\u1eafp \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m.<\/p>\n

S\u1ebd ch\u1eb3ng c\u00f3 m\u1ed9t k\u1ef9 n\u0103ng vi\u1ec7c l\u00e0m<\/a>\u00a0n\u00e0o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n n\u1ebfu nh\u01b0 kh\u00f4ng c\u00f3 qu\u00e1 tr\u00ecnh r\u00e8n luy\u1ec7n c\u0169ng nh\u01b0 h\u1ecdc h\u1ecfi l\u00e2u d\u00e0i, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng l\u00e0 ngo\u1ea1i l\u1ec7, trong khi t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 l\u1ea1i l\u00e0 \u0111i\u1ec1u kh\u00f4ng c\u1ea7n ph\u1ea3i b\u00e0n c\u00e3i. Ch\u00ednh v\u00ec l\u1ebd \u0111\u00f3, \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c h\u00e0nh t\u1ed1t c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong>, b\u1ea1n n\u00ean x\u00e2y d\u1ef1ng cho m\u00ecnh k\u1ef9 n\u0103ng n\u00e0y ngay t\u1eeb h\u00f4m nay v\u00e0 b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng th\u00f3i quen giao ti\u1ebfp nh\u1ecf nh\u1ea5t!<\/p>\n

L\u00ea Ho\u00e0i Ph\u01b0\u01a1ng – CareerLink.vn<\/strong><\/p>\n

\u00a0<\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Mu\u1ed1n b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5, b\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 n\u00f3i, qu\u00e1 tr\u00ecnh h\u1ed9i nh\u1eadp \u0111\u00e3 m\u1edf …<\/p>\n","protected":false},"author":58,"featured_media":14603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tu-van-nghe-nghiep"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=538"}],"version-history":[{"count":6,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/538\/revisions"}],"predecessor-version":[{"id":3598,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/538\/revisions\/3598"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/14603"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}