{"id":30211,"date":"2026-10-13T13:15:00","date_gmt":"2026-10-13T06:15:00","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=30211"},"modified":"2026-10-13T12:10:48","modified_gmt":"2026-10-13T05:10:48","slug":"cau-hoi-phong-van-le-tan-khach-san","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/phong-van-viec-lam\/cau-hoi-phong-van-le-tan-khach-san","title":{"rendered":"C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n: nghi\u1ec7p v\u1ee5, ti\u1ebfng Anh v\u00e0 b\u00e0i \u0111\u00f3ng vai"},"content":{"rendered":"

L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n (Front Desk Agent) l\u00e0 ng\u01b0\u1eddi kh\u00e1ch g\u1eb7p \u0111\u1ea7u ti\u00ean, n\u00ean bu\u1ed5i tuy\u1ec3n ch\u1ecdn ki\u1ec3m tra c\u1ea3 nghi\u1ec7p v\u1ee5 l\u1eabn ph\u1ea3n x\u1ea1. B\u00e0i vi\u1ebft gom c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong> theo nh\u00f3m: check-in, overbooking, kh\u00e1ch ph\u00e0n n\u00e0n, ti\u1ebfng Anh, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u00e0 ca \u0111\u00eam. M\u1ed7i c\u00e2u k\u00e8m \u0111i\u1ec1u ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n mu\u1ed1n ki\u1ec3m tra v\u00e0 \u00fd ch\u00ednh n\u00ean tr\u1ea3 l\u1eddi.<\/p>\n

\"c\u00e2u<\/p>\n

\n

T\u1ed5ng quan nhanh<\/strong><\/p>\n

\u2013 Nhi\u1ec1u kh\u00e1ch s\u1ea1n h\u1ecfi m\u1ed9t ph\u1ea7n bu\u1ed5i ph\u1ecfng v\u1ea5n b\u1eb1ng ti\u1ebfng Anh.<\/p>\n

\u2013 Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n hay \u0111\u00f3ng vai kh\u00e1ch kh\u00f3 t\u00ednh ngay t\u1ea1i b\u00e0n \u0111\u1ec3 xem ph\u1ea3n x\u1ea1 th\u1eadt.<\/p>\n

\u2013 C\u00e2u h\u1ecfi v\u1ec1 ca \u0111\u00eam v\u00e0 l\u1ec5 T\u1ebft l\u00e0 c\u00e2u h\u1ecfi th\u1eadt, c\u1ea7n tr\u1ea3 l\u1eddi trung th\u1ef1c.<\/p>\n

Ba \u0111i\u1ec3m n\u00e0y l\u00e0 khung \u0111\u1ec3 b\u1ea1n \u0111\u1ecdc c\u00e1c ph\u1ea7n chi ti\u1ebft b\u00ean d\u01b0\u1edbi.<\/p>\n<\/div>\n

1. Bu\u1ed5i ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n th\u01b0\u1eddng g\u1ed3m nh\u1eefng ph\u1ea7n n\u00e0o?<\/h2>\n

Quy tr\u00ecnh tuy\u1ec3n l\u1ec5 t\u00e2n \u1edf nhi\u1ec1u kh\u00e1ch s\u1ea1n c\u00f3 hai v\u00f2ng. V\u00f2ng \u0111\u1ea7u do b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 h\u1ecfi v\u1ec1 b\u1ea3n th\u00e2n, l\u00fd do ch\u1ecdn ng\u00e0nh v\u00e0 kh\u1ea3 n\u0103ng l\u00e0m theo ca. V\u00f2ng sau do Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Front Office Manager) h\u1ecfi nghi\u1ec7p v\u1ee5, chuy\u1ec3n sang ti\u1ebfng Anh gi\u1eefa ch\u1eebng v\u00e0 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u00f3ng vai m\u1ed9t t\u00ecnh hu\u1ed1ng t\u1ea1i qu\u1ea7y.<\/p>\n

C\u00e2u \u201cV\u00ec sao b\u1ea1n ch\u1ecdn ngh\u1ec1 n\u00e0y?\u201d r\u1ea5t hay g\u1eb7p, n\u00ean b\u1ea1n c\u1ea7n hi\u1ec3u \u00e1p l\u1ef1c th\u1eadt c\u1ee7a m\u1ed9t ca tr\u1ef1c v\u00e0 l\u00fd do m\u00ecnh mu\u1ed1n g\u1eafn b\u00f3. B\u00e0i Ngh\u1ec1 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f3 t\u01b0\u01a1ng lai kh\u00f4ng? Gi\u1ea3i \u0111\u00e1p t\u1eeb g\u00f3c nh\u00ecn th\u1ef1c t\u1ebf<\/a> c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n chu\u1ea9n b\u1ecb c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 chi\u1ec1u s\u00e2u h\u01a1n.<\/p>\n

2. C\u00e2u h\u1ecfi nghi\u1ec7p v\u1ee5: check-in, check-out v\u00e0 overbooking<\/h2>\n

Nh\u00f3m c\u00e2u n\u00e0y ph\u00e2n bi\u1ec7t ng\u01b0\u1eddi hi\u1ec3u vi\u1ec7c t\u1ea1i qu\u1ea7y v\u1edbi ng\u01b0\u1eddi ch\u1ec9 th\u00edch h\u00ecnh \u1ea3nh c\u1ee7a ngh\u1ec1. B\u1ea1n ch\u1ec9 c\u1ea7n n\u00f3i \u0111\u01b0\u1ee3c c\u00e1c b\u01b0\u1edbc theo th\u1ee9 t\u1ef1 h\u1ee3p l\u00fd, k\u00e8m m\u1ed9t v\u00e0i chi ti\u1ebft cho th\u1ea5y m\u00ecnh t\u1eebng quan s\u00e1t ho\u1eb7c th\u1ef1c h\u00e0nh \u1edf qu\u1ea7y. N\u1ebfu ch\u01b0a c\u00f3 kinh nghi\u1ec7m, h\u00e3y l\u1ea5y v\u00ed d\u1ee5 t\u1eeb \u0111\u1ee3t th\u1ef1c t\u1eadp ho\u1eb7c vi\u1ec7c ph\u1ee5c v\u1ee5 kh\u00e1ch tr\u01b0\u1edbc \u0111\u00e2y.<\/p>\n

Quy tr\u00ecnh check-in v\u00e0 check-out<\/h3>\n

V\u1edbi c\u00e2u \u201cB\u1ea1n l\u00e0m check-in cho kh\u00e1ch th\u1ebf n\u00e0o?\u201d, ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n ki\u1ec3m tra tr\u00ed nh\u1edb quy tr\u00ecnh. \u00dd tr\u1ea3 l\u1eddi: ch\u00e0o kh\u00e1ch, x\u00e1c nh\u1eadn \u0111\u1eb7t ph\u00f2ng, ki\u1ec3m tra gi\u1ea5y t\u1edd t\u00f9y th\u00e2n, x\u00e1c nh\u1eadn s\u1ed1 \u0111\u00eam v\u00e0 thanh to\u00e1n, giao th\u1ebb ph\u00f2ng. V\u1edbi kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i, n\u00ean nh\u1eafc vi\u1ec7c nh\u1eadp th\u00f4ng tin \u0111\u1ec3 kh\u00e1ch s\u1ea1n khai b\u00e1o t\u1ea1m tr\u00fa theo quy \u0111\u1ecbnh. \u1ede c\u00e2u check-out, h\u1ecd xem s\u1ef1 c\u1ea9n th\u1eadn v\u1edbi ti\u1ec1n: ki\u1ec3m tra minibar, ph\u00ed ph\u00e1t sinh v\u00e0 \u0111\u1ed1i chi\u1ebfu h\u00f3a \u0111\u01a1n c\u00f9ng kh\u00e1ch.<\/p>\n

T\u00ecnh hu\u1ed1ng overbooking<\/h3>\n

\u201cKh\u00e1ch \u0111\u1ebfn nh\u1eadn ph\u00f2ng nh\u01b0ng kh\u00e1ch s\u1ea1n \u0111\u00e3 h\u1ebft ph\u00f2ng do overbooking, b\u1ea1n l\u00e0m g\u00ec?\u201d l\u00e0 c\u00e2u kh\u00f3. \u00dd ch\u00ednh l\u00e0 xin l\u1ed7i b\u00ecnh t\u0129nh, b\u00e1o ngay qu\u1ea3n l\u00fd ca, \u0111\u1ec1 xu\u1ea5t chuy\u1ec3n kh\u00e1ch sang kh\u00e1ch s\u1ea1n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng theo ch\u00ednh s\u00e1ch n\u01a1i l\u00e0m vi\u1ec7c. \u0110\u1eebng t\u1ef1 h\u1ee9a b\u1ed3i th\u01b0\u1eddng v\u01b0\u1ee3t th\u1ea9m quy\u1ec1n.<\/p>\n

3. B\u00e0i \u0111\u00f3ng vai kh\u00e1ch kh\u00f3 t\u00ednh: xin l\u1ed7i \u2013 x\u00e1c nh\u1eadn \u2013 \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n<\/h2>\n

Ng\u01b0\u1eddi h\u1ecfi th\u01b0\u1eddng \u0111\u00f3ng vai m\u1ed9t v\u1ecb kh\u00e1ch \u0111ang b\u1ef1c v\u00ec ph\u00f2ng \u1ed3n, \u0111i\u1ec1u h\u00f2a h\u1ecfng hay b\u1ecb t\u00ednh sai ti\u1ec1n. B\u1ea1n \u0111\u01b0\u1ee3c ch\u1ea5m \u1edf ph\u1ea3n x\u1ea1 v\u00e0i gi\u00e2y \u0111\u1ea7u ch\u1ee9 kh\u00f4ng ph\u1ea3i gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o. Khung d\u1ec5 nh\u1edb g\u1ed3m ba b\u01b0\u1edbc: xin l\u1ed7i v\u1ec1 tr\u1ea3i nghi\u1ec7m, x\u00e1c nh\u1eadn l\u1ea1i v\u1ea5n \u0111\u1ec1 b\u1eb1ng l\u1eddi c\u1ee7a m\u00ecnh, r\u1ed3i \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n c\u1ee5 th\u1ec3 k\u00e8m th\u1eddi gian.<\/p>\n

V\u00ed d\u1ee5: \u201cEm xin l\u1ed7i v\u00ec ph\u00f2ng ch\u01b0a \u0111\u00fang nh\u01b0 anh mong \u0111\u1ee3i. Em hi\u1ec3u l\u00e0 ph\u00f2ng 805 \u0111ang c\u00f3 m\u00f9i thu\u1ed1c l\u00e1, \u0111\u00fang kh\u00f4ng \u1ea1? Em s\u1ebd ki\u1ec3m tra ph\u00f2ng tr\u1ed1ng c\u00f9ng h\u1ea1ng v\u00e0 b\u00e1o l\u1ea1i anh trong n\u0103m ph\u00fat.\u201d H\u00e3y luy\u1ec7n c\u1ea3 b\u1ea3n ti\u1ebfng Anh v\u1edbi c\u00e1c c\u00e2u \u201cI’m so sorry for the inconvenience\u201d, \u201cJust to confirm, your air conditioner isn’t working\u201d v\u00e0 \u201cI’ll arrange a room change within ten minutes\u201d.<\/p>\n

\n

M\u1ed9t l\u1eddi xin l\u1ed7i \u0111\u00fang l\u00fac th\u01b0\u1eddng l\u00e0m d\u1ecbu t\u00ecnh hu\u1ed1ng h\u01a1n m\u1ed9t l\u1eddi gi\u1ea3i th\u00edch d\u00e0i.<\/em><\/p>\n<\/blockquote>\n

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ti\u1ec1n s\u1ea3nh th\u01b0\u1eddng n\u00eau r\u00f5 y\u00eau c\u1ea7u x\u1eed l\u00fd ph\u00e0n n\u00e0n. B\u1ea1n c\u00f3 th\u1ec3 xem c\u00e1c tin vi\u1ec7c l\u00e0m kh\u00e1ch s\u1ea1n<\/a> \u0111\u1ec3 bi\u1ebft t\u00ecnh hu\u1ed1ng n\u00e0o \u0111\u01b0\u1ee3c nh\u1ea5n m\u1ea1nh tr\u01b0\u1edbc khi luy\u1ec7n \u0111\u00f3ng vai.<\/p>\n

4. Nh\u1eefng c\u00e2u ti\u1ebfng Anh hay g\u1eb7p v\u00e0 \u00fd tr\u1ea3 l\u1eddi<\/h2>\n

Ph\u1ea7n ti\u1ebfng Anh th\u01b0\u1eddng kh\u00f4ng ki\u1ec3m tra ng\u1eef ph\u00e1p ph\u1ee9c t\u1ea1p m\u00e0 ki\u1ec3m tra kh\u1ea3 n\u0103ng n\u00f3i r\u00f5, l\u1ecbch s\u1ef1 v\u00e0 ph\u1ea3n x\u1ea1. Kh\u00e1ch s\u1ea1n c\u00f3 kh\u00e1ch qu\u1ed1c t\u1ebf s\u1ebd mu\u1ed1n bi\u1ebft b\u1ea1n c\u00f3 th\u1ec3 ch\u00e0o, h\u1ecfi th\u00f4ng tin v\u00e0 gi\u1ea3i th\u00edch quy \u0111\u1ecbnh b\u1eb1ng c\u00e2u ng\u1eafn g\u1ecdn hay kh\u00f4ng. V\u00ec v\u1eady, b\u1ea1n n\u00ean chu\u1ea9n b\u1ecb c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn, ph\u00e1t \u00e2m r\u00f5 t\u1eebng \u00fd thay v\u00ec c\u1ed1 d\u00f9ng t\u1eeb kh\u00f3. B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y gom c\u00e1c c\u00e2u hay g\u1eb7p khi luy\u1ec7n c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n b\u1eb1ng hai th\u1ee9 ti\u1ebfng.<\/p>\n\n\n\n\n\n\n
C\u00e2u ti\u1ebfng Vi\u1ec7t<\/th>\nC\u00e2u ti\u1ebfng Anh<\/th>\nMu\u1ed1n ki\u1ec3m tra<\/th>\n\u00dd tr\u1ea3 l\u1eddi<\/th>\n<\/tr>\n
Gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n.<\/td>\nCould you tell me about yourself?<\/td>\nPh\u00e1t \u00e2m, s\u1ef1 t\u1ef1 tin<\/td>\nKho\u1ea3ng m\u1ed9t ph\u00fat: h\u1ecdc v\u1ea5n, kinh nghi\u1ec7m ph\u1ee5c v\u1ee5 kh\u00e1ch, l\u00fd do ch\u1ecdn kh\u00e1ch s\u1ea1n.<\/td>\n<\/tr>\n
V\u00ec sao mu\u1ed1n l\u00e0m l\u1ec5 t\u00e2n?<\/td>\nWhy do you want to work at the front desk?<\/td>\n\u0110\u1ed9ng l\u1ef1c, hi\u1ec3u ngh\u1ec1<\/td>\nS\u1edf th\u00edch giao ti\u1ebfp k\u00e8m m\u1ed9t v\u00ed d\u1ee5 t\u1eebng h\u1ed7 tr\u1ee3 kh\u00e1ch.<\/td>\n<\/tr>\n
X\u1eed l\u00fd kh\u00e1ch gi\u1eadn d\u1eef th\u1ebf n\u00e0o?<\/td>\nHow would you handle an angry guest?<\/td>\nS\u1ef1 \u0111i\u1ec1m t\u0129nh<\/td>\nXin l\u1ed7i, x\u00e1c nh\u1eadn v\u1ea5n \u0111\u1ec1, \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n c\u00f3 th\u1eddi gian.<\/td>\n<\/tr>\n
L\u00e0m \u0111\u01b0\u1ee3c ca \u0111\u00eam kh\u00f4ng?<\/td>\nAre you able to work night shifts?<\/td>\nKh\u1ea3 n\u0103ng xoay ca<\/td>\nN\u00eau s\u1ed1 ca c\u00f3 th\u1ec3 nh\u1eadn v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111i l\u1ea1i.<\/td>\n<\/tr>\n<\/table>\n

N\u1ebfu ti\u1ebfng Anh ch\u01b0a tr\u00f4i ch\u1ea3y, h\u00e3y luy\u1ec7n b\u1ed1n c\u00e2u n\u00e0y \u0111\u1ebfn m\u1ee9c n\u00f3i t\u1ef1 nhi\u00ean. L\u1ed7i nh\u1ecf th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u00f4ng c\u1ea3m, c\u00f2n im l\u1eb7ng hay \u0111\u1ecdc thu\u1ed9c th\u00ec d\u1ec5 m\u1ea5t \u0111i\u1ec3m.<\/p>\n

\"c\u00e2u<\/p>\n

5. Ph\u1ea7n m\u1ec1m PMS, t\u00e1c phong, ca \u0111\u00eam v\u00e0 l\u1ec5 T\u1ebft<\/h2>\n

V\u1edbi c\u00e2u \u201cB\u1ea1n \u0111\u00e3 d\u00f9ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Property Management System \u2013 PMS) n\u00e0o ch\u01b0a?\u201d, h\u00e3y bi\u1ebft r\u1eb1ng nhi\u1ec1u kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf d\u00f9ng Opera PMS c\u1ee7a Oracle Hospitality, c\u00f2n kh\u00e1ch s\u1ea1n nh\u1ecf th\u01b0\u1eddng d\u00f9ng ph\u1ea7n m\u1ec1m trong n\u01b0\u1edbc. N\u1ebfu ch\u01b0a d\u00f9ng, c\u1ee9 n\u00f3i th\u1eb3ng v\u00e0 k\u1ec3 m\u1ed9t ph\u1ea7n m\u1ec1m b\u1ea1n t\u1eebng t\u1ef1 h\u1ecdc nhanh.<\/p>\n

C\u00e2u v\u1ec1 ca \u0111\u00eam v\u00e0 l\u1ec5 T\u1ebft l\u00e0 \u0111i\u1ec3m c\u1ea7n tr\u1ea3 l\u1eddi trung th\u1ef1c. L\u1ec5 t\u00e2n xoay ca s\u00e1ng, chi\u1ec1u, \u0111\u00eam v\u00e0 th\u01b0\u1eddng l\u00e0m d\u1ecbp T\u1ebft Nguy\u00ean \u0111\u00e1n, n\u00ean ng\u01b0\u1eddi h\u1ecfi c\u1ea7n th\u00f4ng tin \u0111\u1ec3 x\u1ebfp l\u1ecbch th\u1eadt.<\/p>\n

\n

L\u01b0u \u00fd khi tr\u1ea3 l\u1eddi v\u1ec1 l\u1ecbch l\u00e0m vi\u1ec7c<\/strong><\/p>\n

\u2013 B\u1ea1n n\u00ean n\u00f3i r\u00f5 s\u1ed1 ca \u0111\u00eam m\u1ed7i tu\u1ea7n m\u00e0 m\u00ecnh c\u00f3 th\u1ec3 nh\u1eadn.<\/p>\n

\u2013 B\u1ea1n h\u00e3y b\u00e1o tr\u01b0\u1edbc n\u1ebfu c\u00f3 l\u1ecbch h\u1ecdc ho\u1eb7c vi\u1ec7c gia \u0111\u00ecnh v\u00e0o d\u1ecbp T\u1ebft.<\/p>\n

\u2013 B\u1ea1n kh\u00f4ng n\u00ean nh\u1eadn m\u1ecdi l\u1ecbch r\u1ed3i xin ngh\u1ec9 sau v\u00e0i tu\u1ea7n.<\/p>\n

Ba l\u01b0u \u00fd n\u00e0y gi\u00fap qu\u1ea3n l\u00fd x\u1ebfp ca ph\u00f9 h\u1ee3p v\u00e0 gi\u00fap b\u1ea1n tr\u00e1nh \u00e1p l\u1ef1c sau khi nh\u1eadn vi\u1ec7c.<\/p>\n<\/div>\n

C\u00e2u \u201cEm l\u00e0m \u0111\u01b0\u1ee3c ba ca \u0111\u00eam m\u1ed7i tu\u1ea7n, ri\u00eang m\u00f9ng M\u1ed9t T\u1ebft em xin ngh\u1ec9\u201d th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng h\u01a1n l\u1eddi h\u1ee9a nh\u1eadn m\u1ecdi l\u1ecbch.<\/p>\n

\n

L\u1eddi khuy\u00ean tr\u01b0\u1edbc bu\u1ed5i ph\u1ecfng v\u1ea5n<\/strong><\/p>\n

\u2013 B\u1ea1n h\u00e3y nh\u1edd b\u1ea1n b\u00e8 \u0111\u00f3ng vai kh\u00e1ch kh\u00f3 t\u00ednh b\u1eb1ng c\u1ea3 hai th\u1ee9 ti\u1ebfng.<\/p>\n

\u2013 B\u1ea1n n\u00ean \u0111\u1ecdc website kh\u00e1ch s\u1ea1n \u0111\u1ec3 bi\u1ebft h\u1ea1ng ph\u00f2ng v\u00e0 ti\u1ec7n \u00edch n\u1ed5i b\u1eadt.<\/p>\n

\u2013 B\u1ea1n h\u00e3y chu\u1ea9n b\u1ecb m\u1ed9t c\u00e2u h\u1ecfi v\u1ec1 c\u00e1ch \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi t\u1ea1i qu\u1ea7y.<\/p>\n

Ba vi\u1ec7c n\u00e0y gi\u00fap c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 ch\u1ea5t li\u1ec7u ri\u00eang thay v\u00ec nh\u1eefng c\u00e2u chung chung.<\/p>\n<\/div>\n

6. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n

1. Ch\u01b0a c\u00f3 kinh nghi\u1ec7m c\u00f3 \u1ee9ng tuy\u1ec3n l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c kh\u00f4ng?<\/em><\/strong> \u0110\u01b0\u1ee3c, nhi\u1ec1u n\u01a1i nh\u1eadn \u1ee9ng vi\u00ean m\u1edbi n\u1ebfu giao ti\u1ebfp t\u1ed1t, ti\u1ebfng Anh c\u01a1 b\u1ea3n \u1ed5n v\u00e0 s\u1eb5n s\u00e0ng l\u00e0m theo ca.<\/p>\n

2. C\u00f3 c\u1ea7n ch\u1ee9ng ch\u1ec9 ti\u1ebfng Anh khi \u0111i ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n?<\/em><\/strong> T\u00f9y kh\u00e1ch s\u1ea1n; ch\u1ee9ng ch\u1ec9 l\u00e0 \u0111i\u1ec3m c\u1ed9ng, nh\u01b0ng ph\u1ea7n n\u00f3i tr\u1ef1c ti\u1ebfp th\u01b0\u1eddng c\u00f3 tr\u1ecdng l\u01b0\u1ee3ng l\u1edbn h\u01a1n.<\/p>\n

3. N\u00ean m\u1eb7c g\u00ec khi \u0111i ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n?<\/em><\/strong> Trang ph\u1ee5c c\u00f4ng s\u1edf g\u1ecdn g\u00e0ng, m\u00e0u trung t\u00ednh, gi\u00e0y k\u00edn m\u0169i v\u00e0 t\u00f3c \u0111\u01a1n gi\u1ea3n l\u00e0 l\u1ef1a ch\u1ecdn an to\u00e0n.<\/p>\n

Bu\u1ed5i tuy\u1ec3n ch\u1ecdn l\u1ec5 t\u00e2n l\u00e0 n\u01a1i b\u1ea1n ch\u1ee9ng minh s\u1ef1 b\u00ecnh t\u0129nh, l\u1ecbch s\u1ef1 v\u00e0 kh\u1ea3 n\u0103ng giao ti\u1ebfp b\u1eb1ng hai th\u1ee9 ti\u1ebfng. Khi chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong>, h\u00e3y luy\u1ec7n k\u1ef9 quy tr\u00ecnh check-in, check-out, overbooking v\u00e0 khung xin l\u1ed7i, x\u00e1c nh\u1eadn, \u0111\u01b0a ph\u01b0\u01a1ng \u00e1n. Tr\u1ea3 l\u1eddi trung th\u1ef1c v\u1ec1 ca \u0111\u00eam v\u00e0 l\u1ecbch T\u1ebft. H\u00e3y ch\u1ecdn m\u1ed9t t\u00ecnh hu\u1ed1ng ph\u00e0n n\u00e0n trong b\u00e0i v\u00e0 t\u1eadp \u0111\u00f3ng vai th\u00e0nh ti\u1ebfng ngay h\u00f4m nay.<\/p>\n

B\u00e0i vi\u1ebft mang t\u00ednh tham kh\u1ea3o; quy tr\u00ecnh v\u00e0 c\u00e2u h\u1ecfi th\u1ef1c t\u1ebf t\u00f9y t\u1eebng kh\u00e1ch s\u1ea1n, b\u1ea1n n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c n\u01a1i \u1ee9ng tuy\u1ec3n.<\/em><\/p>\n

Minh An<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n (Front Desk Agent) l\u00e0 ng\u01b0\u1eddi kh\u00e1ch g\u1eb7p \u0111\u1ea7u ti\u00ean, n\u00ean bu\u1ed5i tuy\u1ec3n ch\u1ecdn ki\u1ec3m tra c\u1ea3 nghi\u1ec7p v\u1ee5 l\u1eabn ph\u1ea3n x\u1ea1. …<\/p>\n","protected":false},"author":58,"featured_media":30446,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-30211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-phong-van-viec-lam"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/30211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=30211"}],"version-history":[{"count":3,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/30211\/revisions"}],"predecessor-version":[{"id":30448,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/30211\/revisions\/30448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/30446"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=30211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=30211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=30211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}