{"id":29198,"date":"2026-09-08T13:15:00","date_gmt":"2026-09-08T06:15:00","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=29198"},"modified":"2026-09-08T17:22:49","modified_gmt":"2026-09-08T10:22:49","slug":"lo-trinh-thang-tien-le-tan","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/tu-van-nghe-nghiep\/lo-trinh-thang-tien-le-tan","title":{"rendered":"L\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n: b\u1ea3y b\u1eadc ngh\u1ec1 v\u00e0 \u0111i\u1ec1u ki\u1ec7n l\u00ean b\u1eadc"},"content":{"rendered":"

\u0110\u1ee9ng qu\u1ea7y ti\u1ebfp \u0111\u00f3n kh\u00e1ch su\u1ed1t hai n\u0103m, nhi\u1ec1u b\u1ea1n tr\u1ebb b\u1eaft \u0111\u1ea7u t\u1ef1 h\u1ecfi b\u01b0\u1edbc ti\u1ebfp theo c\u1ee7a m\u00ecnh n\u1eb1m \u1edf \u0111\u00e2u. Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n<\/strong> \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 th\u00e0nh t\u1eebng b\u1eadc kh\u00e1 r\u00f5 r\u00e0ng, m\u1ed7i b\u1eadc g\u1eafn v\u1edbi m\u1ed9t nh\u00f3m tr\u00e1ch nhi\u1ec7m v\u00e0 m\u1ed9t b\u1ed9 ch\u1ec9 s\u1ed1 ri\u00eang. B\u00e0i vi\u1ebft ph\u00e1c l\u1ea1i tr\u1ee5c d\u1ecdc, tr\u1ee5c ngang v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 chuy\u1ec3n b\u1eadc.<\/p>\n

\"l\u1ed9<\/p>\n

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T\u1ed5ng quan nhanh<\/strong><\/p>\n

\u2013 Tr\u1ee5c d\u1ecdc c\u1ee7a l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n g\u1ed3m b\u1ea3y b\u1eadc, t\u1eeb nh\u00e2n vi\u00ean ti\u1ec1n s\u1ea3nh \u0111\u1ebfn ph\u00f3 t\u1ed5ng qu\u1ea3n l\u00fd.<\/p>\n

\u2013 M\u1ed7i b\u1eadc g\u1eafn v\u1edbi ch\u1ec9 s\u1ed1 ri\u00eang, t\u1eeb th\u1eddi gian nh\u1eadn ph\u00f2ng \u0111\u1ebfn c\u00f4ng su\u1ea5t ph\u00f2ng v\u00e0 doanh thu m\u1ed7i ph\u00f2ng.<\/p>\n

\u2013 Tr\u1ee5c ngang m\u1edf sang \u0111\u1eb7t ph\u00f2ng, quan h\u1ec7 kh\u00e1ch h\u00e0ng, kinh doanh v\u00e0 nh\u00e2n s\u1ef1 kh\u00e1ch s\u1ea1n.<\/p>\n

\u2013 Ngo\u1ea1i ng\u1eef, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n v\u00e0 n\u0103ng l\u1ef1c x\u1eed l\u00fd ph\u00e0n n\u00e0n l\u00e0 ba \u0111i\u1ec1u ki\u1ec7n l\u1eb7p l\u1ea1i \u1edf m\u1ecdi b\u1eadc.<\/p>\n<\/div>\n

1. Ngh\u1ec1 l\u1ec5 t\u00e2n v\u00e0 ba nh\u00e1nh ngh\u1ec1 nghi\u1ec7p th\u01b0\u1eddng g\u1eb7p<\/h2>\n

Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n (Receptionist) l\u00e0 ng\u01b0\u1eddi ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch, nh\u01b0ng n\u1ed9i dung c\u00f4ng vi\u1ec7c \u0111\u1ed5i kh\u00e1c t\u00f9y n\u01a1i l\u00e0m vi\u1ec7c. \u1ede kh\u00e1ch s\u1ea1n, l\u1ec5 t\u00e2n thu\u1ed9c b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Front Office) v\u00e0 l\u00e0m theo ca xoay quanh chu tr\u00ecnh nh\u1eadn ph\u00f2ng, l\u01b0u tr\u00fa, tr\u1ea3 ph\u00f2ng. L\u1ec5 t\u00e2n v\u0103n ph\u00f2ng (Office Receptionist) nghi\u00eang v\u1ec1 \u0111\u00f3n kh\u00e1ch, tr\u1ef1c t\u1ed5ng \u0111\u00e0i v\u00e0 h\u1ed7 tr\u1ee3 h\u00e0nh ch\u00ednh, c\u00f2n l\u1ec5 t\u00e2n spa g\u1eafn v\u1edbi t\u01b0 v\u1ea5n li\u1ec7u tr\u00ecnh v\u00e0 \u0111\u1eb7t l\u1ecbch cho kh\u00e1ch quen.<\/p>\n

Kh\u1ed1i kh\u00e1ch s\u1ea1n c\u00f3 h\u1ec7 th\u1ed1ng ch\u1ee9c danh chu\u1ea9n h\u00f3a theo th\u00f4ng l\u1ec7 qu\u1ed1c t\u1ebf, n\u00ean b\u1eadc ngh\u1ec1 v\u00e0 ch\u1ec9 s\u1ed1 c\u1ee7a t\u1eebng b\u1eadc \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng h\u01a1n hai nh\u00e1nh c\u00f2n l\u1ea1i. Ph\u1ea7n l\u1edbn n\u1ed9i dung d\u01b0\u1edbi \u0111\u00e2y v\u00ec th\u1ebf xoay quanh kh\u1ed1i kh\u00e1ch s\u1ea1n, hai nh\u00e1nh kia \u0111\u1eb7t c\u1ea1nh \u0111\u1ec3 so s\u00e1nh \u1edf cu\u1ed1i b\u00e0i.<\/p>\n

\n

\u0110i\u1ec3m kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t c\u00f4ng vi\u1ec7c v\u00e0 m\u1ed9t ngh\u1ec1 n\u1eb1m \u1edf ch\u1ed7 ngh\u1ec1 c\u00f3 b\u1eadc k\u1ebf ti\u1ebfp \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 r\u00f5, k\u00e8m ti\u00eau ch\u00ed \u0111\u1ec3 ng\u01b0\u1eddi l\u00e0m bi\u1ebft m\u00ecnh \u0111ang thi\u1ebfu g\u00ec.<\/em><\/p>\n<\/blockquote>\n

2. B\u1ea3y b\u1eadc trong l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/h2>\n

Tr\u1ee5c d\u1ecdc l\u00e0 con \u0111\u01b0\u1eddng \u0111i th\u1eb3ng l\u00ean trong ch\u00ednh b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh. C\u1ea5p qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp \u0111\u1ed5i theo t\u1eebng b\u1eadc, ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m d\u1ecbch d\u1ea7n t\u1eeb ca tr\u1ef1c sang b\u1ed9 ph\u1eadn r\u1ed3i sang c\u1ea3 kh\u1ed1i l\u01b0u tr\u00fa. N\u1eafm th\u1ee9 t\u1ef1 n\u00e0y gi\u00fap b\u1ea1n bi\u1ebft m\u00ecnh \u0111ang chu\u1ea9n b\u1ecb cho b\u1eadc n\u00e0o.<\/p>\n

Ba b\u1eadc n\u1ec1n t\u1ea3ng \u1edf tuy\u1ebfn tr\u01b0\u1edbc<\/h3>\n

Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn v\u00e0 tr\u1ea3 ph\u00f2ng theo ca, ghi nh\u1eadn y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch r\u1ed3i chuy\u1ec3n cho bu\u1ed3ng ph\u00f2ng, d\u01b0\u1edbi \u0111i\u1ec1u ph\u1ed1i c\u1ee7a gi\u00e1m s\u00e1t ca. Ch\u1ec9 s\u1ed1 c\u1ee7a b\u1eadc n\u00e0y l\u00e0 th\u1eddi gian l\u00e0m th\u1ee7 t\u1ee5c, \u0111\u1ed9 ch\u00ednh x\u00e1c h\u00f3a \u0111\u01a1n v\u00e0 \u0111i\u1ec3m h\u00e0i l\u00f2ng sau l\u01b0u tr\u00fa.<\/p>\n

Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea5p cao ho\u1eb7c nh\u00e2n vi\u00ean tr\u1ef1c \u0111\u00eam (Night Auditor) kh\u00f3a s\u1ed5 doanh thu trong ng\u00e0y, \u0111\u1ed1i chi\u1ebfu giao d\u1ecbch v\u00e0 l\u1eadp b\u00e1o c\u00e1o \u0111\u00eam. K\u1ef9 n\u0103ng m\u1edbi c\u1ea7n b\u1ed5 sung l\u00e0 \u0111\u1ecdc b\u00e1o c\u00e1o doanh thu v\u00e0 t\u1ef1 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi kh\u00f4ng c\u00f3 qu\u1ea3n l\u00fd t\u1ea1i ch\u1ed7.<\/p>\n

Gi\u00e1m s\u00e1t l\u1ec5 t\u00e2n (Front Office Supervisor) b\u1eaft \u0111\u1ea7u qu\u1ea3n l\u00fd ng\u01b0\u1eddi thay v\u00ec ch\u1ec9 qu\u1ea3n l\u00fd ph\u1ea7n vi\u1ec7c c\u1ee7a m\u00ecnh: ph\u00e2n ca, k\u00e8m nh\u00e2n vi\u00ean m\u1edbi, x\u1eed l\u00fd ph\u00e0n n\u00e0n v\u01b0\u1ee3t th\u1ea9m quy\u1ec1n tuy\u1ebfn d\u01b0\u1edbi. Ch\u1ec9 s\u1ed1 m\u1edf r\u1ed9ng sang t\u1ef7 l\u1ec7 ph\u00e0n n\u00e0n gi\u1ea3i quy\u1ebft trong ca v\u00e0 doanh thu b\u00e1n th\u00eam t\u1ea1i qu\u1ea7y.<\/p>\n

Nhu c\u1ea7u tuy\u1ec3n \u1edf ba b\u1eadc n\u1ec1n t\u1ea3ng th\u01b0\u1eddng nhi\u1ec1u h\u01a1n c\u00e1c b\u1eadc qu\u1ea3n l\u00fd ph\u00eda tr\u00ean. B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam vi\u1ec7c l\u00e0m kh\u00e1ch s\u1ea1n<\/a> \u0111ang tuy\u1ec3n d\u1ee5ng tr\u00ean CareerLink \u0111\u1ec3 h\u00ecnh dung m\u1eb7t b\u1eb1ng v\u1ecb tr\u00ed m\u00e0 b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh \u0111ang c\u1ea7n.<\/p>\n

Hai b\u1eadc qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn<\/h3>\n

Tr\u1ee3 l\u00fd tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Assistant Front Office Manager) lo v\u1eadn h\u00e0nh h\u1eb1ng ng\u00e0y, thay m\u1eb7t tr\u01b0\u1edfng b\u1ed9 ph\u1eadn khi c\u1ea7n v\u00e0 ki\u1ec3m so\u00e1t t\u00ecnh tr\u1ea1ng b\u00e1n v\u01b0\u1ee3t s\u1ed1 ph\u00f2ng th\u1ef1c c\u00f3.<\/p>\n

Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Front Office Manager) chuy\u1ec3n t\u1eeb v\u1eadn h\u00e0nh sang qu\u1ea3n tr\u1ecb: l\u1eadp ng\u00e2n s\u00e1ch, tuy\u1ec3n v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1, ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng c\u00f9ng bu\u1ed3ng ph\u00f2ng, ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00f4ng su\u1ea5t ph\u00f2ng v\u00e0 gi\u00e1 ph\u00f2ng b\u00ecnh qu\u00e2n. Ng\u01b0\u1eddi gi\u1eef v\u1ecb tr\u00ed n\u00e0y b\u00e1o c\u00e1o gi\u00e1m \u0111\u1ed1c l\u01b0u tr\u00fa, ho\u1eb7c t\u1ed5ng qu\u1ea3n l\u00fd \u1edf kh\u00e1ch s\u1ea1n quy m\u00f4 v\u1eeba.<\/p>\n

Hai b\u1eadc \u0111i\u1ec1u h\u00e0nh kh\u1ed1i l\u01b0u tr\u00fa<\/h3>\n

Gi\u00e1m \u0111\u1ed1c l\u01b0u tr\u00fa (Director of Rooms) qu\u1ea3n l\u00fd c\u1ea3 ti\u1ec1n s\u1ea3nh l\u1eabn bu\u1ed3ng ph\u00f2ng, tr\u1ecdng t\u00e2m l\u00e0 doanh thu tr\u00ean m\u1ed7i ph\u00f2ng s\u1eb5n c\u00f3 v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh m\u1ed7i ph\u00f2ng b\u00e1n. Ph\u00f3 t\u1ed5ng qu\u1ea3n l\u00fd (Executive Assistant Manager) l\u00e0 b\u1eadc ti\u1ebfp theo, \u0111i\u1ec1u h\u00e0nh nhi\u1ec1u kh\u1ed1i v\u00e0 chu\u1ea9n b\u1ecb cho vai tr\u00f2 t\u1ed5ng qu\u1ea3n l\u00fd.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
C\u1ea5p b\u1eadc<\/th>\nTr\u00e1ch nhi\u1ec7m ch\u00ednh<\/th>\nK\u1ef9 n\u0103ng c\u1ea7n b\u1ed5 sung<\/th>\nCh\u1ec9 s\u1ed1 theo d\u00f5i<\/th>\n<\/tr>\n<\/thead>\n
Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n<\/td>\nNh\u1eadn ph\u00f2ng, tr\u1ea3 ph\u00f2ng, ghi nh\u1eadn y\u00eau c\u1ea7u<\/td>\nGiao ti\u1ebfp, ngo\u1ea1i ng\u1eef n\u1ec1n t\u1ea3ng<\/td>\nTh\u1eddi gian nh\u1eadn ph\u00f2ng<\/td>\n<\/tr>\n
L\u1ec5 t\u00e2n c\u1ea5p cao \/ tr\u1ef1c \u0111\u00eam<\/td>\nKh\u00f3a s\u1ed5 doanh thu, b\u00e1o c\u00e1o \u0111\u00eam<\/td>\n\u0110\u1ecdc b\u00e1o c\u00e1o, x\u1eed l\u00fd s\u1ef1 c\u1ed1 \u0111\u1ed9c l\u1eadp<\/td>\nSai l\u1ec7ch \u0111\u1ed1i chi\u1ebfu<\/td>\n<\/tr>\n
Gi\u00e1m s\u00e1t l\u1ec5 t\u00e2n<\/td>\nX\u1ebfp ca, k\u00e8m nh\u00e2n vi\u00ean, x\u1eed l\u00fd ph\u00e0n n\u00e0n<\/td>\nQu\u1ea3n l\u00fd nh\u00f3m nh\u1ecf<\/td>\nT\u1ef7 l\u1ec7 ph\u00e0n n\u00e0n x\u1eed l\u00fd trong ca<\/td>\n<\/tr>\n
Tr\u1ee3 l\u00fd tr\u01b0\u1edfng b\u1ed9 ph\u1eadn<\/td>\n\u0110i\u1ec1u ph\u1ed1i v\u1eadn h\u00e0nh ng\u00e0y, ph\u00e2n b\u1ed5 ph\u00f2ng<\/td>\nKi\u1ec3m so\u00e1t b\u00e1n v\u01b0\u1ee3t ph\u00f2ng<\/td>\n\u1ed4n \u0111\u1ecbnh d\u1ecbch v\u1ee5 c\u00e1c ca<\/td>\n<\/tr>\n
Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh<\/td>\nNg\u00e2n s\u00e1ch, tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o<\/td>\n\u0110\u1ecdc d\u1eef li\u1ec7u b\u00e1n ph\u00f2ng<\/td>\nC\u00f4ng su\u1ea5t ph\u00f2ng, gi\u00e1 ph\u00f2ng b\u00ecnh qu\u00e2n<\/td>\n<\/tr>\n
Gi\u00e1m \u0111\u1ed1c l\u01b0u tr\u00fa<\/td>\nQu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh v\u00e0 bu\u1ed3ng ph\u00f2ng<\/td>\nQu\u1ea3n tr\u1ecb \u0111a b\u1ed9 ph\u1eadn<\/td>\nDoanh thu m\u1ed7i ph\u00f2ng s\u1eb5n c\u00f3<\/td>\n<\/tr>\n
Ph\u00f3 t\u1ed5ng qu\u1ea3n l\u00fd<\/td>\n\u0110i\u1ec1u h\u00e0nh nhi\u1ec1u kh\u1ed1i<\/td>\nT\u01b0 duy kinh doanh, qu\u1ea3n tr\u1ecb r\u1ee7i ro<\/td>\nL\u1ee3i nhu\u1eadn g\u1ed9p v\u1eadn h\u00e0nh<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

3. Tr\u1ee5c ngang: nh\u1eefng h\u01b0\u1edbng r\u1ebd t\u1eeb qu\u1ea7y l\u1ec5 t\u00e2n<\/h2>\n

Kh\u00f4ng ph\u1ea3i ai c\u0169ng mu\u1ed1n \u0111i th\u1eb3ng l\u00ean trong b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh, v\u00e0 nhi\u1ec1u ng\u01b0\u1eddi ph\u00e1t hi\u1ec7n th\u1ebf m\u1ea1nh c\u1ee7a m\u00ecnh n\u1eb1m \u1edf nh\u00e1nh kh\u00e1c. Kinh nghi\u1ec7m ti\u1ebfp x\u00fac kh\u00e1ch tr\u1ef1c ti\u1ebfp chuy\u1ec3n \u0111\u1ed5i t\u1ed1t sang c\u00e1c b\u1ed9 ph\u1eadn c\u1ea7n hi\u1ec3u h\u00e0nh vi kh\u00e1ch h\u00e0ng. Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u1edf c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 cao kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nhanh v\u00e0 ghi nh\u1edb th\u00f4ng tin kh\u00e1ch quen m\u00e0 l\u1ec5 t\u00e2n \u0111\u00e3 r\u00e8n luy\u1ec7n m\u1ed7i ng\u00e0y.<\/p>\n

\u2013 B\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu (Reservation, Revenue) h\u1ee3p v\u1edbi ng\u01b0\u1eddi th\u00edch l\u00e0m vi\u1ec7c v\u1edbi con s\u1ed1 v\u00e0 d\u1ef1 b\u00e1o nhu c\u1ea7u theo m\u00f9a.<\/p>\n

\u2013 Quan h\u1ec7 kh\u00e1ch h\u00e0ng (Guest Relations) d\u00e0nh cho ng\u01b0\u1eddi m\u1ea1nh ngo\u1ea1i ng\u1eef, ch\u0103m s\u00f3c nh\u00f3m kh\u00e1ch trung th\u00e0nh.<\/p>\n

\u2013 Kinh doanh kh\u00e1ch s\u1ea1n (Sales) ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi mu\u1ed1n t\u00ecm h\u1ee3p \u0111\u1ed3ng c\u00f4ng ty, \u0111o\u00e0n kh\u00e1ch v\u00e0 \u0111\u1ed1i t\u00e1c l\u1eef h\u00e0nh.<\/p>\n

\u2013 Nh\u00e2n s\u1ef1 kh\u00e1ch s\u1ea1n (Human Resources) h\u1ee3p v\u1edbi ng\u01b0\u1eddi thi\u00ean v\u1ec1 \u0111\u00e0o t\u1ea1o v\u00e0 x\u00e2y d\u1ef1ng quy tr\u00ecnh n\u1ed9i b\u1ed9.<\/p>\n

\u2013 L\u1ec5 t\u00e2n v\u0103n ph\u00f2ng v\u00e0 h\u00e0nh ch\u00ednh doanh nghi\u1ec7p l\u00e0 h\u01b0\u1edbng r\u1ebd c\u1ee7a ng\u01b0\u1eddi mu\u1ed1n gi\u1edd gi\u1ea5c c\u1ed1 \u0111\u1ecbnh thay v\u00ec l\u00e0m ca xoay.<\/p>\n

M\u1ed7i h\u01b0\u1edbng r\u1ebd k\u00e9o theo vi\u1ec7c \u0111\u00e1nh \u0111\u1ed5i m\u1ed9t ph\u1ea7n th\u00e2m ni\u00ean \u0111\u00e3 t\u00edch l\u0169y \u1edf ti\u1ec1n s\u1ea3nh. B\u00f9 l\u1ea1i, ng\u01b0\u1eddi t\u1eebng \u0111\u1ee9ng qu\u1ea7y hi\u1ec3u quy tr\u00ecnh v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf n\u00ean h\u00f2a nh\u1eadp nhanh h\u01a1n \u1ee9ng vi\u00ean tuy\u1ec3n t\u1eeb b\u00ean ngo\u00e0i.<\/p>\n

\n

L\u01b0u \u00fd tr\u01b0\u1edbc khi k\u1ef3 v\u1ecdng v\u1ec1 t\u1ed1c \u0111\u1ed9 th\u0103ng ti\u1ebfn<\/strong><\/p>\n

\u2013 M\u1ed1c th\u1eddi gian gi\u1eefa c\u00e1c b\u1eadc ch\u1ec9 mang t\u00ednh tham kh\u1ea3o, t\u00f9y quy m\u00f4 kh\u00e1ch s\u1ea1n v\u00e0 th\u1eddi \u0111i\u1ec3m tuy\u1ec3n d\u1ee5ng.<\/p>\n

\u2013 Kh\u00e1ch s\u1ea1n nh\u1ecf c\u00f3 \u00edt b\u1eadc trung gian n\u00ean b\u1ea1n l\u00ean nhanh h\u01a1n, nh\u01b0ng ph\u1ea1m vi qu\u1ea3n l\u00fd c\u0169ng h\u1eb9p h\u01a1n.<\/p>\n

\u2013 Thu nh\u1eadp t\u1eebng b\u1eadc ch\u00eanh l\u1ec7ch theo h\u1ea1ng sao, \u0111\u1ecba ph\u01b0\u01a1ng v\u00e0 ch\u00ednh s\u00e1ch ph\u1ee5c v\u1ee5 ph\u00ed c\u1ee7a m\u1ed7i \u0111\u01a1n v\u1ecb.<\/p>\n<\/div>\n

4. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ec3 b\u01b0\u1edbc l\u00ean b\u1eadc k\u1ebf ti\u1ebfp<\/h2>\n

Vi\u1ec7c chuy\u1ec3n b\u1eadc \u00edt khi ph\u1ee5 thu\u1ed9c th\u00e2m ni\u00ean \u0111\u01a1n thu\u1ea7n, m\u00e0 \u0111\u01b0\u1ee3c x\u00e9t tr\u00ean n\u0103ng l\u1ef1c \u0111o \u0111\u1ebfm \u0111\u01b0\u1ee3c v\u00e0 m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng g\u00e1nh ph\u1ea7n vi\u1ec7c c\u1ee7a b\u1eadc tr\u00ean. H\u1ed9i \u0111\u1ed3ng \u0111\u00e1nh gi\u00e1 th\u01b0\u1eddng xem x\u00e9t h\u1ed3 s\u01a1 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf c\u00f9ng m\u1ee9c s\u1eb5n s\u00e0ng nh\u1eadn th\u00eam tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd nh\u00f3m nh\u1ecf. N\u1ebfu c\u00f2n ph\u00e2n v\u00e2n v\u1ec1 tri\u1ec3n v\u1ecdng d\u00e0i h\u1ea1n, b\u00e0i vi\u1ebft ngh\u1ec1 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f3 t\u01b0\u01a1ng lai kh\u00f4ng<\/a> ph\u00e2n t\u00edch th\u00eam g\u00f3c nh\u00ecn nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng.<\/p>\n

\u2013 Ngo\u1ea1i ng\u1eef l\u1ea5y ti\u1ebfng Anh l\u00e0m n\u1ec1n, c\u00f2n ti\u1ebfng H\u00e0n, ti\u1ebfng Nh\u1eadt ho\u1eb7c ti\u1ebfng Trung l\u00e0 l\u1ee3i th\u1ebf \u1edf n\u01a1i \u0111\u00f3n nhi\u1ec1u kh\u00e1ch ch\u00e2u \u00c1.<\/p>\n

\u2013 Th\u00e0nh th\u1ea1o ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS) nh\u01b0 Opera ho\u1eb7c Smile, g\u1ed3m c\u1ea3 thao t\u00e1c tr\u00edch xu\u1ea5t b\u00e1o c\u00e1o.<\/p>\n

\u2013 X\u1eed l\u00fd ph\u00e0n n\u00e0n theo quy tr\u00ecnh, bi\u1ebft khi n\u00e0o t\u1ef1 quy\u1ebft v\u00e0 khi n\u00e0o chuy\u1ec3n l\u00ean c\u1ea5p tr\u00ean.<\/p>\n

\u2013 Hi\u1ec3u c\u01a1 ch\u1ebf doanh thu ph\u00f2ng, \u0111\u1ecdc \u0111\u01b0\u1ee3c c\u00f4ng su\u1ea5t ph\u00f2ng, gi\u00e1 ph\u00f2ng b\u00ecnh qu\u00e2n v\u00e0 doanh thu m\u1ed7i ph\u00f2ng s\u1eb5n c\u00f3.<\/p>\n

T\u1eeb b\u1eadc gi\u00e1m s\u00e1t tr\u1edf l\u00ean, k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd nh\u00f3m chi\u1ebfm t\u1ef7 tr\u1ecdng l\u1edbn h\u01a1n trong l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n: x\u1ebfp ca c\u00f4ng b\u1eb1ng, k\u00e8m c\u1eb7p ng\u01b0\u1eddi m\u1edbi, gi\u1eef ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 khi nh\u00e2n s\u1ef1 bi\u1ebfn \u0111\u1ed9ng. Ti\u00eau chu\u1ea9n nghi\u1ec7p v\u1ee5 du l\u1ecbch Vi\u1ec7t Nam (VTOS) v\u00e0 ch\u1ee9ng ch\u1ec9 nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n do c\u01a1 s\u1edf \u0111\u00e0o t\u1ea1o du l\u1ecbch c\u1ea5p l\u00e0 c\u0103n c\u1ee9 ph\u1ed5 bi\u1ebfn khi h\u1ed9i \u0111\u1ed3ng so s\u00e1nh nhi\u1ec1u \u1ee9ng vi\u00ean c\u00f3 kinh nghi\u1ec7m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/p>\n

\n

C\u00e1ch chu\u1ea9n b\u1ecb cho b\u1eadc k\u1ebf ti\u1ebfp ngay t\u1eeb b\u00e2y gi\u1edd<\/strong><\/p>\n

\u2013 Ghi l\u1ea1i c\u00e1c t\u00ecnh hu\u1ed1ng ph\u00e0n n\u00e0n b\u1ea1n \u0111\u00e3 x\u1eed l\u00fd c\u00f9ng k\u1ebft qu\u1ea3 \u0111\u1ec3 d\u00f9ng khi ph\u1ecfng v\u1ea5n n\u1ed9i b\u1ed9.<\/p>\n

\u2013 Xin l\u00e0m quen ca \u0111\u00eam \u0111\u1ec3 hi\u1ec3u quy tr\u00ecnh kh\u00f3a s\u1ed5 doanh thu tr\u01b0\u1edbc khi \u1ee9ng tuy\u1ec3n b\u1eadc tr\u00ean.<\/p>\n

\u2013 Nh\u1eadn k\u00e8m nh\u00e2n vi\u00ean m\u1edbi \u0111\u1ec3 c\u00f3 b\u1eb1ng ch\u1ee9ng v\u1ec1 kh\u1ea3 n\u0103ng h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<\/div>\n

5. L\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n kh\u00e1c nhau ra sao theo h\u1ea1ng kh\u00e1ch s\u1ea1n<\/h2>\n

C\u00f9ng m\u1ed9t ch\u1ee9c danh nh\u01b0ng quy m\u00f4 c\u00f4ng vi\u1ec7c \u1edf m\u1ed7i h\u1ea1ng kh\u00e1ch s\u1ea1n kh\u00e1c nhau \u0111\u00e1ng k\u1ec3, k\u00e9o theo t\u1ed1c \u0111\u1ed9 v\u00e0 h\u00ecnh d\u1ea1ng c\u1ee7a \u0111\u01b0\u1eddng th\u0103ng ti\u1ebfn. Kh\u00e1ch s\u1ea1n 3 sao c\u00f3 b\u1ed9 m\u00e1y g\u1ecdn, \u00edt b\u1eadc trung gian, n\u00ean b\u1ea1n ch\u1ea1m t\u1edbi vai tr\u00f2 gi\u00e1m s\u00e1t s\u1edbm h\u01a1n nh\u01b0ng \u00edt d\u1ecbp r\u00e8n kinh nghi\u1ec7m qu\u1ea3n tr\u1ecb ng\u00e2n s\u00e1ch. Ng\u01b0\u1eddi l\u00e0m \u1edf kh\u00e1ch s\u1ea1n nh\u1ecf v\u00ec v\u1eady c\u1ea7n ch\u1ee7 \u0111\u1ed9ng t\u1ef1 h\u1ecdc th\u00eam v\u1ec1 ng\u00e2n s\u00e1ch v\u00e0 v\u1eadn h\u00e0nh n\u1ebfu mu\u1ed1n ti\u1ebfn xa h\u01a1n sau n\u00e0y.<\/p>\n

Kh\u00e1ch s\u1ea1n 4 \u0111\u1ebfn 5 sao v\u00e0 c\u00e1c chu\u1ed7i qu\u1ed1c t\u1ebf \u0111i theo h\u01b0\u1edbng ng\u01b0\u1ee3c l\u1ea1i: b\u1ed9 m\u00e1y ph\u00e2n t\u1ea7ng r\u00f5, m\u1ed7i b\u1eadc c\u00f3 b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 ri\u00eang, n\u00ean \u0111\u01b0\u1eddng \u0111i d\u00e0i h\u01a1n nh\u01b0ng n\u1ec1n t\u1ea3ng v\u1eefng h\u01a1n. Chu\u1ed7i qu\u1ed1c t\u1ebf c\u00f2n m\u1edf kh\u1ea3 n\u0103ng lu\u00e2n chuy\u1ec3n gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n trong c\u00f9ng h\u1ec7 th\u1ed1ng.<\/p>\n

Resort thi\u00ean v\u1ec1 tr\u1ea3i nghi\u1ec7m tr\u1ecdn g\u00f3i n\u00ean vai tr\u00f2 quan h\u1ec7 kh\u00e1ch h\u00e0ng n\u1eb7ng h\u01a1n. Kh\u00e1ch s\u1ea1n c\u0103n h\u1ed9 ph\u1ee5c v\u1ee5 kh\u00e1ch d\u00e0i ng\u00e0y, c\u00f4ng vi\u1ec7c g\u1ea7n v\u1edbi qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh t\u00f2a nh\u00e0, n\u00ean ng\u01b0\u1eddi l\u00e0m ti\u1ec1n s\u1ea3nh \u1edf \u0111\u00e2y hay r\u1ebd sang qu\u1ea3n l\u00fd c\u01a1 s\u1edf l\u01b0u tr\u00fa.<\/p>\n

\"l\u1ed9<\/p>\n

6. So s\u00e1nh v\u1edbi l\u1ec5 t\u00e2n v\u0103n ph\u00f2ng v\u00e0 l\u1ec5 t\u00e2n spa<\/h2>\n

L\u1ec5 t\u00e2n v\u0103n ph\u00f2ng c\u00f3 gi\u1edd gi\u1ea5c \u1ed5n \u0111\u1ecbnh v\u00e0 kh\u00f4ng ph\u1ea3i tr\u1ef1c \u0111\u00eam, nh\u01b0ng b\u1eadc k\u1ebf ti\u1ebfp th\u01b0\u1eddng r\u1ebd sang h\u00e0nh ch\u00ednh, th\u01b0 k\u00fd ho\u1eb7c tr\u1ee3 l\u00fd ban gi\u00e1m \u0111\u1ed1c. K\u1ef9 n\u0103ng c\u1ea7n t\u00edch l\u0169y v\u00ec th\u1ebf l\u00e0 qu\u1ea3n l\u00fd l\u1ecbch v\u00e0 x\u1eed l\u00fd v\u0103n th\u01b0. \u0110\u00e2y l\u00e0 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi \u01b0u ti\u00ean s\u1ef1 \u1ed5n \u0111\u1ecbnh h\u01a1n l\u00e0 t\u1ed1c \u0111\u1ed9 th\u0103ng ti\u1ebfn nhanh.<\/p>\n

L\u1ec5 t\u00e2n spa v\u00e0 th\u1ea9m m\u1ef9 vi\u1ec7n g\u1eafn v\u1edbi t\u01b0 v\u1ea5n li\u1ec7u tr\u00ecnh c\u00f9ng doanh s\u1ed1 d\u1ecbch v\u1ee5; b\u1eadc k\u1ebf ti\u1ebfp th\u01b0\u1eddng l\u00e0 t\u01b0 v\u1ea5n vi\u00ean, gi\u00e1m s\u00e1t c\u1eeda h\u00e0ng r\u1ed3i qu\u1ea3n l\u00fd chi nh\u00e1nh. \u0110\u1eb7t c\u1ea1nh nhau, kh\u1ed1i kh\u00e1ch s\u1ea1n cho khung ngh\u1ec1 nhi\u1ec1u b\u1eadc, kh\u1ed1i v\u0103n ph\u00f2ng cho s\u1ef1 \u1ed5n \u0111\u1ecbnh gi\u1edd gi\u1ea5c, kh\u1ed1i spa m\u1edf \u0111\u01b0\u1eddng sang kinh doanh.<\/p>\n

7. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n

1. T\u1eeb nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n l\u00ean gi\u00e1m s\u00e1t th\u01b0\u1eddng m\u1ea5t bao l\u00e2u?<\/em><\/strong><\/p>\n

Kh\u00f4ng c\u00f3 m\u1ed1c c\u1ed1 \u0111\u1ecbnh cho m\u1ecdi tr\u01b0\u1eddng h\u1ee3p. Nhi\u1ec1u kh\u00e1ch s\u1ea1n xem x\u00e9t sau kho\u1ea3ng hai \u0111\u1ebfn ba n\u0103m l\u00e0m tuy\u1ebfn tr\u01b0\u1edbc, v\u1edbi \u0111i\u1ec1u ki\u1ec7n \u1ee9ng vi\u00ean \u0111\u00e3 tr\u1ea3i qua ca \u0111\u00eam v\u00e0 b\u1ed9 ph\u1eadn \u0111ang tr\u1ed1ng v\u1ecb tr\u00ed.<\/p>\n

2. Kh\u00f4ng h\u1ecdc \u0111\u1ea1i h\u1ecdc chuy\u00ean ng\u00e0nh du l\u1ecbch th\u00ec c\u00f3 \u0111i \u0111\u01b0\u1ee3c \u0111\u01b0\u1eddng d\u00e0i kh\u00f4ng?<\/em><\/strong><\/p>\n

C\u00f3 th\u1ec3, v\u00ec nhi\u1ec1u kh\u00e1ch s\u1ea1n x\u00e9t n\u0103ng l\u1ef1c th\u1ef1c t\u1ebf v\u00e0 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c. B\u1eb1ng cao \u0111\u1eb3ng ho\u1eb7c trung c\u1ea5p nghi\u1ec7p v\u1ee5 k\u1ebft h\u1ee3p ch\u1ee9ng ch\u1ec9 theo ti\u00eau chu\u1ea9n VTOS v\u1eabn \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn. Tuy nhi\u00ean t\u1eeb b\u1eadc tr\u01b0\u1edfng b\u1ed9 ph\u1eadn tr\u1edf l\u00ean, ki\u1ebfn th\u1ee9c qu\u1ea3n tr\u1ecb v\u00e0 t\u00e0i ch\u00ednh kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh y\u00eau c\u1ea7u kh\u00f3 b\u1ecf qua.<\/p>\n

3. L\u1ec5 t\u00e2n v\u0103n ph\u00f2ng mu\u1ed1n chuy\u1ec3n sang kh\u00e1ch s\u1ea1n th\u00ec b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u?<\/em><\/strong><\/p>\n

Th\u00f4ng th\u01b0\u1eddng b\u1ea1n b\u1eaft \u0111\u1ea7u l\u1ea1i \u1edf b\u1eadc nh\u00e2n vi\u00ean ti\u1ec1n s\u1ea3nh \u0111\u1ec3 l\u00e0m quen quy tr\u00ecnh nh\u1eadn ph\u00f2ng, tr\u1ea3 ph\u00f2ng v\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. N\u00ean b\u1ed5 sung ngo\u1ea1i ng\u1eef chuy\u00ean ng\u00e0nh l\u01b0u tr\u00fa v\u00e0 l\u00e0m quen l\u1ecbch l\u00e0m theo ca tr\u01b0\u1edbc khi n\u1ed9p h\u1ed3 s\u01a1.<\/p>\n

Nh\u00ecn t\u1ed5ng th\u1ec3, l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn l\u1ec5 t\u00e2n<\/strong> kh\u00f4ng ph\u1ea3i m\u1ed9t \u0111\u01b0\u1eddng th\u1eb3ng c\u1ed1 \u0111\u1ecbnh m\u00e0 l\u00e0 m\u1ea1ng l\u01b0\u1edbi g\u1ed3m tr\u1ee5c d\u1ecdc b\u1ea3y b\u1eadc trong b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh v\u00e0 nhi\u1ec1u h\u01b0\u1edbng r\u1ebd ngang sang \u0111\u1eb7t ph\u00f2ng, quan h\u1ec7 kh\u00e1ch h\u00e0ng hay kinh doanh. T\u1ed1c \u0111\u1ed9 di chuy\u1ec3n ph\u1ee5 thu\u1ed9c ngo\u1ea1i ng\u1eef, kh\u1ea3 n\u0103ng \u0111\u1ecdc d\u1eef li\u1ec7u doanh thu v\u00e0 kinh nghi\u1ec7m qu\u1ea3n l\u00fd nh\u00f3m. H\u00e3y ch\u1ecdn b\u1eadc k\u1ebf ti\u1ebfp tr\u01b0\u1edbc, r\u1ed3i b\u1ed5 sung \u0111\u00fang ph\u1ea7n c\u00f2n thi\u1ebfu.<\/p>\n

N\u1ed9i dung trong b\u00e0i mang t\u00ednh tham kh\u1ea3o, d\u1ef1a tr\u00ean th\u00f4ng l\u1ec7 t\u1ed5 ch\u1ee9c nh\u00e2n s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a ng\u00e0nh kh\u00e1ch s\u1ea1n. Ch\u1ee9c danh, ti\u00eau ch\u00ed \u0111\u1ec1 b\u1ea1t v\u00e0 thu nh\u1eadp th\u1ef1c t\u1ebf thay \u0111\u1ed5i theo t\u1eebng doanh nghi\u1ec7p, h\u1ea1ng c\u01a1 s\u1edf l\u01b0u tr\u00fa v\u00e0 th\u1eddi \u0111i\u1ec3m tuy\u1ec3n d\u1ee5ng, b\u1ea1n n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi quy ch\u1ebf n\u1ed9i b\u1ed9 n\u01a1i m\u00ecnh l\u00e0m vi\u1ec7c.<\/em><\/p>\n

Minh An<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ee9ng qu\u1ea7y ti\u1ebfp \u0111\u00f3n kh\u00e1ch su\u1ed1t hai n\u0103m, nhi\u1ec1u b\u1ea1n tr\u1ebb b\u1eaft \u0111\u1ea7u t\u1ef1 h\u1ecfi b\u01b0\u1edbc ti\u1ebfp theo c\u1ee7a m\u00ecnh n\u1eb1m \u1edf \u0111\u00e2u. Trong ng\u00e0nh …<\/p>\n","protected":false},"author":58,"featured_media":28954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-29198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tu-van-nghe-nghiep"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/29198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=29198"}],"version-history":[{"count":1,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/29198\/revisions"}],"predecessor-version":[{"id":29199,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/29198\/revisions\/29199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/28954"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=29198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=29198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=29198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}