{"id":24528,"date":"2026-06-22T10:41:02","date_gmt":"2026-06-22T03:41:02","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=24528"},"modified":"2026-06-23T08:15:16","modified_gmt":"2026-06-23T01:15:16","slug":"nhan-vien-tong-dai-khach-san-lam-cong-viec-gi","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/tu-van-nghe-nghiep\/nhan-vien-tong-dai-khach-san-lam-cong-viec-gi","title":{"rendered":"Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec? M\u00f4 t\u1ea3 chi ti\u1ebft"},"content":{"rendered":"

Trong b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n<\/strong> (Telephone Operator \/ Hotel Operator) l\u00e0 \u0111\u1ea7u m\u1ed1i k\u1ebft n\u1ed1i gi\u1eefa kh\u00e1ch l\u01b0u tr\u00fa v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn n\u1ed9i b\u1ed9. D\u00f9 \u00edt xu\u1ea5t hi\u1ec7n tr\u1ef1c ti\u1ebfp tr\u01b0\u1edbc m\u1eaft kh\u00e1ch, v\u1ecb tr\u00ed n\u00e0y \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 \u2014 t\u1eeb cu\u1ed9c g\u1ecdi \u0111\u00e1nh th\u1ee9c l\u00fac 5 gi\u1edd s\u00e1ng cho \u0111\u1ebfn x\u1eed l\u00fd ph\u00e0n n\u00e0n kh\u1ea9n c\u1ea5p l\u00fac n\u1eeda \u0111\u00eam.<\/p>\n

\"Nh\u00e2n<\/p>\n

\nT\u1ed5ng quan v\u1ecb tr\u00ed Telephone Operator kh\u00e1ch s\u1ea1n<\/strong>\n

\u2013 T\u00ean ti\u1ebfng Anh: Hotel Telephone Operator \/ PBX Operator<\/p>\n

\u2013 Thu\u1ed9c b\u1ed9 ph\u1eadn: Front Office (Ti\u1ec1n s\u1ea3nh)<\/p>\n

\u2013 Ca l\u00e0m vi\u1ec7c: xoay ca 3 shifts (s\u00e1ng\/chi\u1ec1u\/\u0111\u00eam), bao g\u1ed3m c\u1ea3 cu\u1ed1i tu\u1ea7n v\u00e0 ng\u00e0y l\u1ec5<\/p>\n

\u2013 M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c: ph\u00f2ng t\u1ed5ng \u0111\u00e0i ho\u1eb7c qu\u1ea7y l\u1ec5 t\u00e2n, s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng PBX v\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS)<\/p>\n

\u2013 M\u1ee9c l\u01b0\u01a1ng kh\u1edfi \u0111i\u1ec3m tham kh\u1ea3o: 7\u201310 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng t\u1ea1i kh\u00e1ch s\u1ea1n 3\u20135 sao, t\u00f9y v\u1ecb tr\u00ed v\u00e0 quy m\u00f4 \u0111\u01a1n v\u1ecb<\/p>\n<\/div>\n

1. Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n l\u00e0m g\u00ec h\u1eb1ng ng\u00e0y?<\/h2>\n

C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t Hotel Telephone Operator kh\u00f4ng \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0 “nghe \u0111i\u1ec7n tho\u1ea1i”. M\u1ed7i ca l\u00e0m vi\u1ec7c bao g\u1ed3m h\u00e0ng ch\u1ee5c lo\u1ea1i cu\u1ed9c g\u1ecdi kh\u00e1c nhau, \u0111\u00f2i h\u1ecfi t\u1ed1c \u0111\u1ed9 ph\u1ea3n x\u1ea1 v\u00e0 s\u1ef1 ch\u00ednh x\u00e1c trong t\u1eebng thao t\u00e1c. Nh\u00e2n vi\u00ean ph\u1ea3i n\u1eafm r\u00f5 s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c kh\u00e1ch s\u1ea1n \u0111\u1ec3 chuy\u1ec3n m\u00e1y \u0111\u00fang \u0111\u1ea7u m\u1ed1i, \u0111\u1ed3ng th\u1eddi ghi nh\u1eadn m\u1ecdi y\u00eau c\u1ea7u v\u00e0o h\u1ec7 th\u1ed1ng ngay l\u1eadp t\u1ee9c nh\u1eb1m tr\u00e1nh th\u1ea5t l\u1ea1c th\u00f4ng tin.<\/p>\n

Nhi\u1ec7m v\u1ee5 c\u1ed1t l\u00f5i c\u1ee7a v\u1ecb tr\u00ed n\u00e0y bao g\u1ed3m:<\/p>\n

\u2013 Nh\u00e2n vi\u00ean ti\u1ebfp nh\u1eadn to\u00e0n b\u1ed9 cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb b\u00ean ngo\u00e0i v\u00e0 n\u1ed9i b\u1ed9, sau \u0111\u00f3 chuy\u1ec3n m\u00e1y \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn ho\u1eb7c ph\u00f2ng kh\u00e1ch theo y\u00eau c\u1ea7u.<\/p>\n

\u2013 Nh\u00e2n vi\u00ean c\u00e0i \u0111\u1eb7t v\u00e0 th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 wake-up call (b\u00e1o th\u1ee9c qua \u0111i\u1ec7n tho\u1ea1i) theo \u0111\u00fang gi\u1edd kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t, ghi nh\u1eadn l\u1ea1i log sau m\u1ed7i cu\u1ed9c g\u1ecdi.<\/p>\n

\u2013 Nh\u00e2n vi\u00ean ghi nh\u1eadn v\u00e0 truy\u1ec1n \u0111\u1ea1t tin nh\u1eafn cho kh\u00e1ch ch\u01b0a tr\u1ea3 l\u1eddi m\u00e1y, chuy\u1ec3n th\u00f4ng tin k\u1ecbp th\u1eddi theo quy tr\u00ecnh n\u1ed9i b\u1ed9.<\/p>\n

\u2013 Nh\u00e2n vi\u00ean ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn Housekeeping, k\u1ef9 thu\u1eadt, b\u1ebfp ph\u00f2ng (Room Service) \u0111\u1ec3 x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch trong th\u1eddi gian th\u1ef1c.<\/p>\n

\u2013 Nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p nh\u01b0 ch\u00e1y n\u1ed5, y t\u1ebf, ho\u1eb7c m\u1ea5t an ninh theo \u0111\u00fang quy tr\u00ecnh SOP c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

T\u1ea1i c\u00e1c kh\u00e1ch s\u1ea1n 4\u20135 sao nh\u01b0 Pullman, Sofitel hay M\u00f6venpick, nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i c\u00f2n s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m PMS (Opera, Protel, ho\u1eb7c Agilysys) \u0111\u1ec3 tra c\u1ee9u th\u00f4ng tin ph\u00f2ng v\u00e0 c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng. M\u1ed7i thao t\u00e1c \u0111\u1ec1u \u0111\u01b0\u1ee3c ghi l\u1ea1i trong h\u1ec7 th\u1ed1ng, t\u1ea1o th\u00e0nh nh\u1eadt k\u00fd ca l\u00e0m vi\u1ec7c ph\u1ee5c v\u1ee5 cho vi\u1ec7c b\u00e0n giao v\u00e0 ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

\n

“M\u1ed7i cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch s\u1ea1n th\u1ec3 hi\u1ec7n \u0111\u1eb3ng c\u1ea5p d\u1ecbch v\u1ee5 \u2014 d\u00f9 ch\u1ec9 l\u00e0 m\u1ed9t cu\u1ed9c b\u00e1o th\u1ee9c l\u00fac 4 gi\u1edd s\u00e1ng.” \u2014 Ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 LQA (Leading Quality Assurance) cho kh\u00e1ch s\u1ea1n 5 sao<\/p>\n<\/blockquote>\n

2. C\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u1ef1c t\u1ebf<\/h2>\n

Nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i trong ng\u00e0nh hospitality t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n \u1edf m\u1ee9c t\u00edch c\u1ef1c. Theo d\u1eef li\u1ec7u t\u1eeb CareerLink, ri\u00eang ng\u00e0nh vi\u1ec7c l\u00e0m ng\u00e0nh kh\u00e1ch s\u1ea1n<\/a> hi\u1ec7n c\u00f3 \u0111\u1ebfn 769 tin tuy\u1ec3n d\u1ee5ng, bao g\u1ed3m c\u00e1c v\u1ecb tr\u00ed Telephone Operator, Receptionist v\u00e0 Guest Relations Agent \u2014 \u0111\u1eb7c bi\u1ec7t t\u1eadp trung t\u1ea1i TP. H\u1ed3 Ch\u00ed Minh, H\u00e0 N\u1ed9i, \u0110\u00e0 N\u1eb5ng v\u00e0 c\u00e1c th\u1ecb tr\u01b0\u1eddng resort nh\u01b0 Ph\u00fa Qu\u1ed1c, Nha Trang, H\u1ed9i An.<\/p>\n

Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i th\u01b0\u1eddng l\u00e0m vi\u1ec7c trong m\u00f4i tr\u01b0\u1eddng \u0111i\u1ec1u h\u00f2a, \u00edt di chuy\u1ec3n nh\u01b0ng \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng t\u1eadp trung li\u00ean t\u1ee5c trong su\u1ed1t ca. Ca \u0111\u00eam (23:00\u20137:00) th\u01b0\u1eddng c\u00f3 \u00edt nh\u00e2n s\u1ef1 h\u01a1n, \u0111\u00f4i khi ch\u1ec9 1\u20132 ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7t ra y\u00eau c\u1ea7u cao v\u1ec1 t\u00ednh t\u1ef1 ch\u1ee7 v\u00e0 kh\u1ea3 n\u0103ng x\u1eed l\u00fd s\u1ef1 c\u1ed1 \u0111\u1ed9c l\u1eadp m\u00e0 kh\u00f4ng c\u00f3 c\u1ea5p tr\u00ean h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp.<\/p>\n

\nL\u01b0u \u00fd khi \u1ee9ng tuy\u1ec3n v\u1ecb tr\u00ed Telephone Operator:<\/strong>\n

\u2013 H\u1ea7u h\u1ebft kh\u00e1ch s\u1ea1n 4\u20135 sao y\u00eau c\u1ea7u tr\u00ecnh \u0111\u1ed9 ti\u1ebfng Anh giao ti\u1ebfp t\u1ed1t (t\u01b0\u01a1ng \u0111\u01b0\u01a1ng IELTS 5.0\u20135.5 ho\u1eb7c TOEIC 450+), v\u00ec ph\u1ea7n l\u1edbn kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i li\u00ean h\u1ec7 qua t\u1ed5ng \u0111\u00e0i.<\/p>\n

\u2013 M\u1ed9t s\u1ed1 resort qu\u1ed1c t\u1ebf c\u00f2n y\u00eau c\u1ea7u th\u00eam ti\u1ebfng Trung, H\u00e0n ho\u1eb7c Nh\u1eadt t\u00f9y \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch ch\u1ee7 y\u1ebfu.<\/p>\n

\u2013 Kinh nghi\u1ec7m s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i PBX ho\u1eb7c ph\u1ea7n m\u1ec1m Opera PMS l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh r\u00f5 r\u1ec7t.<\/p>\n<\/div>\n

B\u00ean c\u1ea1nh v\u1ecb tr\u00ed t\u1ed5ng \u0111\u00e0i, nhi\u1ec1u \u1ee9ng vi\u00ean c\u0169ng t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i t\u1ea1i m\u1ea3ng tuy\u1ec3n d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a> \u2014 m\u1ed9t l\u0129nh v\u1ef1c c\u00f3 nhi\u1ec1u \u0111i\u1ec3m giao thoa v\u1edbi c\u00f4ng vi\u1ec7c t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng.<\/p>\n

\"Nh\u00e2n<\/p>\n

3. M\u1ee9c l\u01b0\u01a1ng v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn<\/h2>\n

V\u1ecb tr\u00ed Telephone Operator tuy l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u nh\u01b0ng c\u00f3 l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p kh\u00e1 r\u00f5 r\u00e0ng trong b\u1ed9 ph\u1eadn Front Office. Nhi\u1ec1u ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u t\u1eeb t\u1ed5ng \u0111\u00e0i v\u00e0 chuy\u1ec3n sang Receptionist sau 1\u20132 n\u0103m khi \u0111\u00e3 n\u1eafm v\u1eefng quy tr\u00ecnh v\u1eadn h\u00e0nh, t\u1eeb \u0111\u00f3 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n l\u00ean c\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd c\u1ea5p trung t\u00f9y theo n\u0103ng l\u1ef1c v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n\n\n\n\n\n
V\u1ecb tr\u00ed<\/th>\nTh\u00e2m ni\u00ean<\/th>\nM\u1ee9c l\u01b0\u01a1ng tham kh\u1ea3o<\/th>\n<\/tr>\n<\/thead>\n
Telephone Operator (Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i)<\/td>\n0\u20132 n\u0103m<\/td>\n7\u201310 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/td>\n<\/tr>\n
Senior Operator \/ Receptionist<\/td>\n2\u20134 n\u0103m<\/td>\n10\u201314 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/td>\n<\/tr>\n
Supervisor Front Office<\/td>\n4\u20136 n\u0103m<\/td>\n14\u201320 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/td>\n<\/tr>\n
Front Office Manager<\/td>\n6+ n\u0103m<\/td>\n20\u201335 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

S\u1ed1 li\u1ec7u mang t\u00ednh tham kh\u1ea3o, m\u1ee9c l\u01b0\u01a1ng th\u1ef1c t\u1ebf ph\u1ee5 thu\u1ed9c v\u00e0o h\u1ea1ng kh\u00e1ch s\u1ea1n, khu v\u1ef1c v\u00e0 n\u0103ng l\u1ef1c t\u1eebng c\u00e1 nh\u00e2n.<\/em><\/p>\n

L\u1ed9 tr\u00ecnh ph\u1ed5 bi\u1ebfn l\u00e0: Telephone Operator \u2192 Receptionist \u2192 Guest Relations Officer \u2192 Front Office Supervisor \u2192 Front Office Manager. T\u1ea1i c\u00e1c t\u1eadp \u0111o\u00e0n nh\u01b0 Accor, IHG hay Marriott, nh\u00e2n vi\u00ean c\u00f2n c\u00f3 th\u1ec3 tham gia ch\u01b0\u01a1ng tr\u00ecnh lu\u00e2n chuy\u1ec3n n\u1ed9i b\u1ed9 (cross-training) sang c\u00e1c b\u1ed9 ph\u1eadn Concierge ho\u1eb7c Reservation, m\u1edf r\u1ed9ng th\u00eam bi\u00ean \u0111\u1ed9 ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p d\u00e0i h\u1ea1n.<\/p>\n

4. K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 l\u00e0m t\u1ed1t v\u1ecb tr\u00ed t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n<\/h2>\n

\u0110\u1ec3 th\u1ef1c s\u1ef1 xu\u1ea5t s\u1eafc trong vai tr\u00f2 n\u00e0y, \u1ee9ng vi\u00ean c\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng k\u1ef9 n\u0103ng \u0111a t\u1ea7ng \u2014 kh\u00f4ng ch\u1ec9 l\u00e0 kh\u1ea3 n\u0103ng nghe v\u00e0 n\u00f3i. K\u1ef9 n\u0103ng giao ti\u1ebfp \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p \u0111\u00f2i h\u1ecfi gi\u1ecdng n\u00f3i r\u00f5 r\u00e0ng, t\u1ed1c \u0111\u1ed9 v\u1eeba ph\u1ea3i, bi\u1ebft c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi x\u00e1c nh\u1eadn \u0111\u1ec3 tr\u00e1nh truy\u1ec1n \u0111\u1ea1t sai th\u00f4ng tin. Song song \u0111\u00f3, kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m (multitasking) gi\u00fap nh\u00e2n vi\u00ean x\u1eed l\u00fd \u0111\u1ed3ng th\u1eddi nhi\u1ec1u cu\u1ed9c g\u1ecdi, ghi ch\u00fa nhanh v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn trong th\u1eddi gian th\u1ef1c m\u00e0 kh\u00f4ng \u0111\u1ec3 s\u00f3t y\u00eau c\u1ea7u n\u00e0o.<\/p>\n

Ngo\u00e0i k\u1ef9 n\u0103ng m\u1ec1m, \u1ee9ng vi\u00ean c\u0169ng c\u1ea7n n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 quy tr\u00ecnh kh\u00e1ch s\u1ea1n \u2014 c\u1ee5 th\u1ec3 l\u00e0 lu\u1ed3ng th\u00f4ng tin gi\u1eefa Front Office, Housekeeping, Room Service v\u00e0 k\u1ef9 thu\u1eadt \u0111\u1ec3 chuy\u1ec3n m\u00e1y v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u00fang b\u1ed9 ph\u1eadn. B\u00ecnh t\u0129nh d\u01b0\u1edbi \u00e1p l\u1ef1c l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong ca \u0111\u00eam ho\u1eb7c khi x\u1ea3y ra s\u1ef1 c\u1ed1, t\u1eeb kh\u00e1ch ph\u00e0n n\u00e0n ti\u1ebfng \u1ed3n \u0111\u1ebfn c\u00e1c t\u00ecnh hu\u1ed1ng y t\u1ebf kh\u1ea9n c\u1ea5p c\u1ea7n ph\u1ed1i h\u1ee3p \u0111a b\u1ed9 ph\u1eadn ngay l\u1eadp t\u1ee9c.<\/p>\n

\u2013 Ch\u1ee9ng ch\u1ec9 nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n t\u1eeb c\u00e1c tr\u01b0\u1eddng du l\u1ecbch nh\u01b0 \u0110\u1ea1i h\u1ecdc Hoa Sen, Tr\u01b0\u1eddng Cao \u0111\u1eb3ng Du l\u1ecbch H\u00e0 N\u1ed9i l\u00e0 \u0111i\u1ec3m c\u1ed9ng r\u00f5 r\u00e0ng tr\u00ean h\u1ed3 s\u01a1.<\/p>\n

\u2013 Ch\u1ee9ng nh\u1eadn t\u1eeb ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9 c\u1ee7a c\u00e1c t\u1eadp \u0111o\u00e0n kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf (Accor Academy, IHG Skills) c\u0169ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao.<\/p>\n

\u2013 Kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o Opera PMS ho\u1eb7c Protel gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian th\u1eed vi\u1ec7c v\u00e0 t\u0103ng n\u0103ng l\u1ef1c \u0111\u00e0m ph\u00e1n l\u01b0\u01a1ng ban \u0111\u1ea7u.<\/p>\n

\u0110\u1ec3 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n cho l\u1ed9 tr\u00ecnh v\u00e0o ng\u00e0nh, \u1ee9ng vi\u00ean c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam c\u00e1c b\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn v\u1ec1 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m trong kh\u00e1ch s\u1ea1n<\/a> nh\u1eb1m x\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng nghi\u1ec7p v\u1ee5 b\u00e0i b\u1ea3n tr\u01b0\u1edbc khi \u1ee9ng tuy\u1ec3n.<\/p>\n

\nL\u1eddi khuy\u00ean \u0111\u1ec3 ph\u00e1t tri\u1ec3n trong v\u1ecb tr\u00ed n\u00e0y:<\/strong>\n

\u2013 Ch\u1ee7 \u0111\u1ed9ng h\u1ecdc th\u00eam m\u1ed9t ngo\u1ea1i ng\u1eef th\u1ee9 hai (ti\u1ebfng Nh\u1eadt, H\u00e0n ho\u1eb7c Trung) \u0111\u1ec3 m\u1edf r\u1ed9ng c\u01a1 h\u1ed9i t\u1ea1i c\u00e1c resort qu\u1ed1c t\u1ebf.<\/p>\n

\u2013 T\u00ecm hi\u1ec3u ph\u1ea7n m\u1ec1m Opera PMS ho\u1eb7c Protel th\u00f4ng qua c\u00e1c kh\u00f3a h\u1ecdc online tr\u01b0\u1edbc khi \u0111i l\u00e0m \u2014 nhi\u1ec1u kh\u00e1ch s\u1ea1n \u0111\u00e1nh gi\u00e1 cao \u1ee9ng vi\u00ean \u0111\u00e3 c\u00f3 n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt.<\/p>\n

\u2013 X\u00e2y d\u1ef1ng th\u00f3i quen vi\u1ebft nh\u1eadt k\u00fd ca (shift log) r\u00f5 r\u00e0ng \u0111\u1ec3 r\u00e8n k\u1ef9 n\u0103ng ghi ch\u00e9p \u2014 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u1ec3 ph\u00e1t tri\u1ec3n l\u00ean v\u1ecb tr\u00ed Supervisor.<\/p>\n<\/div>\n

5. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n

1. Nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n c\u00f3 c\u1ea7n b\u1eb1ng \u0111\u1ea1i h\u1ecdc kh\u00f4ng?<\/em><\/strong><\/p>\n

Ph\u1ea7n l\u1edbn kh\u00e1ch s\u1ea1n 3 sao ch\u1ec9 y\u00eau c\u1ea7u t\u1ed1t nghi\u1ec7p THPT ho\u1eb7c Trung c\u1ea5p Du l\u1ecbch. Kh\u00e1ch s\u1ea1n 4\u20135 sao th\u01b0\u1eddng \u01b0u ti\u00ean \u1ee9ng vi\u00ean c\u00f3 b\u1eb1ng Cao \u0111\u1eb3ng ho\u1eb7c \u0110\u1ea1i h\u1ecdc chuy\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb Kh\u00e1ch s\u1ea1n (Hotel Management), Qu\u1ea3n tr\u1ecb D\u1ecbch v\u1ee5 Du l\u1ecbch v\u00e0 L\u1eef h\u00e0nh, ho\u1eb7c Ngo\u1ea1i ng\u1eef.<\/p>\n

2. Ca l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n nh\u01b0 th\u1ebf n\u00e0o?<\/em><\/strong><\/p>\n

H\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i ho\u1ea1t \u0111\u1ed9ng 24\/7, v\u00ec v\u1eady nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c theo 3 ca xoay v\u00f2ng: ca s\u00e1ng (7:00\u201315:00), ca chi\u1ec1u (15:00\u201323:00) v\u00e0 ca \u0111\u00eam (23:00\u20137:00). S\u1ed1 ng\u00e0y ngh\u1ec9 trong tu\u1ea7n th\u01b0\u1eddng l\u00e0 1\u20132 ng\u00e0y, kh\u00f4ng c\u1ed1 \u0111\u1ecbnh v\u00e0o cu\u1ed1i tu\u1ea7n.<\/p>\n

3. Telephone Operator kh\u00e1c g\u00ec v\u1edbi Receptionist trong kh\u00e1ch s\u1ea1n?<\/em><\/strong><\/p>\n

Receptionist (L\u1ec5 t\u00e2n) l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp t\u1ea1i qu\u1ea7y, \u0111\u00f3n ti\u1ebfp kh\u00e1ch check-in\/check-out v\u00e0 x\u1eed l\u00fd thanh to\u00e1n. Telephone Operator chuy\u00ean ph\u1ee5 tr\u00e1ch h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i, kh\u00f4ng nh\u1ea5t thi\u1ebft ti\u1ebfp x\u00fac m\u1eb7t \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch. Tuy nhi\u00ean, t\u1ea1i kh\u00e1ch s\u1ea1n nh\u1ecf, m\u1ed9t nh\u00e2n vi\u00ean th\u01b0\u1eddng ki\u00eam c\u1ea3 hai nhi\u1ec7m v\u1ee5 n\u00e0y.<\/p>\n

—<\/p>\n

V\u1ecb tr\u00ed nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 c\u00e1nh c\u1eeda v\u00e0o ng\u00e0nh hospitality ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng ng\u01b0\u1eddi y\u00eau th\u00edch m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p, c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t v\u00e0 kh\u00f4ng ng\u1ea1i l\u00e0m ca. V\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng v\u00e0 s\u1ef1 \u0111\u1ea7u t\u01b0 v\u00e0o ngo\u1ea1i ng\u1eef c\u00f9ng k\u1ef9 n\u0103ng nghi\u1ec7p v\u1ee5, con \u0111\u01b0\u1eddng ph\u00e1t tri\u1ec3n l\u00ean Front Office Manager l\u00e0 m\u1ee5c ti\u00eau kh\u1ea3 thi sau nhi\u1ec1u n\u0103m t\u00edch l\u0169y kinh nghi\u1ec7m t\u1ea1i c\u00e1c t\u1eadp \u0111o\u00e0n kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf \u0111ang m\u1edf r\u1ed9ng t\u1ea1i Vi\u1ec7t Nam.<\/p>\n

Minh An<\/em><\/p>\n

N\u1ed9i dung trong b\u00e0i mang t\u00ednh tham kh\u1ea3o, s\u1ed1 li\u1ec7u tuy\u1ec3n d\u1ee5ng \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p t\u1eeb d\u1eef li\u1ec7u CareerLink t\u1ea1i th\u1eddi \u0111i\u1ec3m b\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c xu\u1ea5t b\u1ea3n.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Trong b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean t\u1ed5ng \u0111\u00e0i kh\u00e1ch s\u1ea1n (Telephone Operator \/ Hotel Operator) l\u00e0 \u0111\u1ea7u m\u1ed1i k\u1ebft n\u1ed1i …<\/p>\n","protected":false},"author":58,"featured_media":24526,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-24528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tu-van-nghe-nghiep"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/24528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=24528"}],"version-history":[{"count":2,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/24528\/revisions"}],"predecessor-version":[{"id":24544,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/24528\/revisions\/24544"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/24526"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=24528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=24528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=24528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}