{"id":17362,"date":"2026-04-14T08:41:19","date_gmt":"2026-04-14T01:41:19","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=17362"},"modified":"2026-07-16T13:42:16","modified_gmt":"2026-07-16T06:42:16","slug":"telesales-ngan-hang-la-gi","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/tu-van-nghe-nghiep\/telesales-ngan-hang-la-gi","title":{"rendered":"Telesales Ng\u00e2n H\u00e0ng \u2013 Nh\u1eefng \u0110i\u1ec1u B\u1ea1n C\u1ea7n Bi\u1ebft Tr\u01b0\u1edbc Khi \u1ee8ng Tuy\u1ec3n"},"content":{"rendered":"\n

Trong l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng, b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c m\u1edf r\u1ed9ng t\u1ec7p kh\u00e1ch h\u00e0ng v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5. Telesales ng\u00e2n h\u00e0ng<\/strong> l\u00e0 v\u1ecb tr\u00ed \u0111\u01b0\u1ee3c nhi\u1ec1u b\u1ea1n tr\u1ebb m\u1edbi ra tr\u01b0\u1eddng quan t\u00e2m nh\u1edd y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o linh ho\u1ea1t v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n trong ng\u00e0nh t\u00e0i ch\u00ednh. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y cung c\u1ea5p th\u00f4ng tin to\u00e0n di\u1ec7n v\u1ec1 c\u00f4ng vi\u1ec7c, k\u1ef9 n\u0103ng v\u00e0 tri\u1ec3n v\u1ecdng ngh\u1ec1 nghi\u1ec7p c\u1ee7a v\u1ecb tr\u00ed n\u00e0y.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n

T\u1ed5ng quan v\u1ec1 Telesales ng\u00e2n h\u00e0ng:<\/strong><\/p>\n

\u2013 Telesales ng\u00e2n h\u00e0ng (Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ng\u00e2n h\u00e0ng) chuy\u00ean t\u01b0 v\u1ea5n v\u00e0 b\u00e1n s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh qua k\u00eanh \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

\u2013 S\u1ea3n ph\u1ea9m ph\u1ed5 bi\u1ebfn bao g\u1ed3m th\u1ebb t\u00edn d\u1ee5ng (Credit Card), vay ti\u00eau d\u00f9ng (Consumer Loan), b\u1ea3o hi\u1ec3m li\u00ean k\u1ebft ng\u00e2n h\u00e0ng (Bancassurance) v\u00e0 g\u00f3i t\u00e0i kho\u1ea3n.<\/p>\n

\u2013 M\u1ee9c thu nh\u1eadp trung b\u00ecnh t\u1eeb 8\u201315 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng t\u00f9y ng\u00e2n h\u00e0ng v\u00e0 n\u0103ng l\u1ef1c c\u00e1 nh\u00e2n, ch\u01b0a t\u00ednh hoa h\u1ed3ng.<\/p>\n

\u2013 L\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng t\u1eeb nh\u00e2n vi\u00ean \u0111\u1ebfn tr\u01b0\u1edfng nh\u00f3m, gi\u00e1m s\u00e1t vi\u00ean v\u00e0 qu\u1ea3n l\u00fd k\u00eanh b\u00e1n h\u00e0ng.<\/p>\n<\/div>\n\n\n\n

1. Telesales ng\u00e2n h\u00e0ng l\u00e0 g\u00ec v\u00e0 c\u00f4ng vi\u1ec7c h\u1eb1ng ng\u00e0y<\/h2>\n\n\n\n

Telesales ng\u00e2n h\u00e0ng (Bank Telesales Executive) l\u00e0 nh\u00e2n vi\u00ean chuy\u00ean s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c kh\u00e1ch h\u00e0ng hi\u1ec7n h\u1eefu, t\u01b0 v\u1ea5n v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh c\u1ee7a ng\u00e2n h\u00e0ng. Kh\u00e1c v\u1edbi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n t\u1ea1i qu\u1ea7y (Teller) ho\u1eb7c chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng (Relationship Manager), telesales l\u00e0m vi\u1ec7c ch\u1ee7 y\u1ebfu qua k\u00eanh tho\u1ea1i v\u00e0 kh\u00f4ng g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp.<\/p>\n\n\n\n

M\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c \u0111i\u1ec3n h\u00ecnh c\u1ee7a telesales ng\u00e2n h\u00e0ng bao g\u1ed3m nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng c\u00f3 t\u00ednh l\u1eb7p l\u1ea1i nh\u01b0ng \u0111\u00f2i h\u1ecfi s\u1ef1 t\u1eadp trung cao. Bu\u1ed5i s\u00e1ng th\u01b0\u1eddng b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c h\u1ecdp nh\u00f3m ng\u1eafn \u0111\u1ec3 c\u1eadp nh\u1eadt ch\u1ec9 ti\u00eau (KPI \u2013 Key Performance Indicator), sau \u0111\u00f3 nh\u00e2n vi\u00ean b\u1eaft \u0111\u1ea7u g\u1ecdi \u0111i\u1ec7n theo danh s\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 t\u1eeb h\u1ec7 th\u1ed1ng CRM. M\u1ed7i telesales th\u01b0\u1eddng th\u1ef1c hi\u1ec7n t\u1eeb 80 \u0111\u1ebfn 120 cu\u1ed9c g\u1ecdi m\u1ed7i ng\u00e0y, trong \u0111\u00f3 t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd l\u1eafng nghe t\u01b0 v\u1ea5n \u0111\u1ea7y \u0111\u1ee7 dao \u0111\u1ed9ng t\u1eeb 15 \u0111\u1ebfn 25%.<\/p>\n\n\n\n

\u2013 G\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m theo k\u1ecbch b\u1ea3n (Script) c\u00f3 s\u1eb5n, t\u00f9y ch\u1ec9nh linh ho\u1ea1t theo ph\u1ea3n h\u1ed3i c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\u2013 C\u1eadp nh\u1eadt th\u00f4ng tin cu\u1ed9c g\u1ecdi v\u00e0o h\u1ec7 th\u1ed1ng CRM sau m\u1ed7i l\u1ea7n li\u00ean h\u1ec7, ghi ch\u00fa ph\u1ea3n h\u1ed3i v\u00e0 l\u00ean l\u1ecbch g\u1ecdi l\u1ea1i n\u1ebfu kh\u00e1ch h\u00e0ng quan t\u00e2m.<\/p>\n\n\n\n

\u2013 Ho\u00e0n th\u00e0nh h\u1ed3 s\u01a1 \u0111\u0103ng k\u00fd s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd, chuy\u1ec3n sang b\u1ed9 ph\u1eadn x\u1eed l\u00fd h\u1ed3 s\u01a1 (Back Office) \u0111\u1ec3 th\u1ea9m \u0111\u1ecbnh v\u00e0 ph\u00ea duy\u1ec7t.<\/p>\n\n\n\n

\u2013 Tham gia \u0111\u00e0o t\u1ea1o s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u1ecbnh k\u1ef3 khi ng\u00e2n h\u00e0ng tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i ho\u1eb7c ra m\u1eaft d\u1ecbch v\u1ee5 m\u1edbi.<\/p>\n\n\n\n

Ngo\u00e0i ra, c\u00e1c ng\u00e2n h\u00e0ng l\u1edbn t\u1ea1i Vi\u1ec7t Nam nh\u01b0 Vietcombank, VPBank, Techcombank, MB Bank th\u01b0\u1eddng c\u00f3 trung t\u00e2m telesales ri\u00eang bi\u1ec7t (Call Center) v\u1edbi quy m\u00f4 h\u00e0ng tr\u0103m nh\u00e2n vi\u00ean, v\u1eadn h\u00e0nh chuy\u00ean nghi\u1ec7p theo ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

2. K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 tr\u1edf th\u00e0nh telesales ng\u00e2n h\u00e0ng gi\u1ecfi<\/h2>\n\n\n\n

D\u00f9 y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o kh\u00f4ng qu\u00e1 kh\u1eaft khe, \u0111\u1ec3 tr\u1edf th\u00e0nh telesales ng\u00e2n h\u00e0ng c\u00f3 th\u00e0nh t\u00edch t\u1ed1t \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa k\u1ef9 n\u0103ng m\u1ec1m v\u00e0 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n. Nhi\u1ec1u ng\u00e2n h\u00e0ng tuy\u1ec3n \u1ee9ng vi\u00ean t\u1ed1t nghi\u1ec7p cao \u0111\u1eb3ng tr\u1edf l\u00ean thu\u1ed9c c\u00e1c ng\u00e0nh t\u00e0i ch\u00ednh, qu\u1ea3n tr\u1ecb kinh doanh, marketing ho\u1eb7c c\u00e1c ng\u00e0nh li\u00ean quan, tuy nhi\u00ean m\u1ed9t s\u1ed1 v\u1ecb tr\u00ed ch\u1ea5p nh\u1eadn \u1ee9ng vi\u00ean t\u1ed1t nghi\u1ec7p trung c\u1ea5p n\u1ebfu c\u00f3 kinh nghi\u1ec7m b\u00e1n h\u00e0ng. Tham kh\u1ea3o ngay c\u00e1c vi\u1ec7c l\u00e0m ng\u00e2n h\u00e0ng<\/a> t\u1ea1i CareerLink \u0111\u1ec3 c\u1eadp nh\u1eadt c\u01a1 h\u1ed9i m\u1edbi nh\u1ea5t.<\/p>\n\n\n\n
Nh\u00f3m k\u1ef9 n\u0103ng<\/th>Chi ti\u1ebft<\/th>M\u1ee9c \u0111\u1ed9 quan tr\u1ecdng<\/th><\/tr><\/thead>
Giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i<\/td>Gi\u1ecdng n\u00f3i r\u00f5 r\u00e0ng, ng\u1eef \u0111i\u1ec7u th\u00e2n thi\u1ec7n, t\u1ed1c \u0111\u1ed9 n\u00f3i v\u1eeba ph\u1ea3i<\/td>R\u1ea5t cao<\/td><\/tr>
Ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh<\/td>Hi\u1ec3u r\u00f5 l\u00e3i su\u1ea5t, ph\u00ed, \u0111i\u1ec1u ki\u1ec7n s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng<\/td>R\u1ea5t cao<\/td><\/tr>
X\u1eed l\u00fd t\u1eeb ch\u1ed1i<\/td>Gi\u1eef b\u00ecnh t\u0129nh, chuy\u1ec3n h\u01b0\u1edbng t\u01b0 v\u1ea5n linh ho\u1ea1t<\/td>Cao<\/td><\/tr>
Ch\u1ecbu \u00e1p l\u1ef1c KPI<\/td>Duy tr\u00ec n\u0103ng su\u1ea5t \u1ed5n \u0111\u1ecbnh d\u00f9 g\u1eb7p nhi\u1ec1u cu\u1ed9c g\u1ecdi b\u1ecb t\u1eeb ch\u1ed1i<\/td>Cao<\/td><\/tr>
S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM<\/td>Thao t\u00e1c nhanh tr\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/td>Trung b\u00ecnh<\/td><\/tr><\/tbody><\/table>\n\n\n\n

M\u1ed9t k\u1ef9 n\u0103ng \u00edt \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp nh\u01b0ng r\u1ea5t quan tr\u1ecdng l\u00e0 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd c\u1ea3m x\u00fac (Emotional Intelligence). Telesales ng\u00e2n h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ed1i m\u1eb7t v\u1edbi t\u1eeb ch\u1ed1i, th\u1eadm ch\u00ed ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng khi b\u1ecb l\u00e0m phi\u1ec1n. Nh\u00e2n vi\u00ean c\u00f3 EQ cao bi\u1ebft c\u00e1ch t\u00e1ch bi\u1ec7t c\u1ea3m x\u00fac c\u00e1 nh\u00e2n kh\u1ecfi c\u00f4ng vi\u1ec7c, nhanh ch\u00f3ng l\u1ea5y l\u1ea1i tinh th\u1ea7n sau cu\u1ed9c g\u1ecdi kh\u00f4ng thu\u1eadn l\u1ee3i \u0111\u1ec3 ti\u1ebfp t\u1ee5c cu\u1ed9c g\u1ecdi ti\u1ebfp theo v\u1edbi n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c.<\/p>\n\n\n\n

\n

Theo kh\u1ea3o s\u00e1t n\u1ed9i b\u1ed9 t\u1eeb m\u1ed9t s\u1ed1 ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i c\u1ed5 ph\u1ea7n t\u1ea1i Vi\u1ec7t Nam, nh\u00f3m telesales c\u00f3 th\u00e0nh t\u00edch top 10% th\u01b0\u1eddng s\u1edf h\u1eefu chung 2 \u0111\u1eb7c \u0111i\u1ec3m: gi\u1ecdng n\u00f3i truy\u1ec1n c\u1ea3m, t\u1ed1c \u0111\u1ed9 n\u00f3i ch\u1eadm h\u01a1n trung b\u00ecnh 15% v\u00e0 lu\u00f4n \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf tr\u01b0\u1edbc khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m.<\/p>\n<\/blockquote>\n\n\n\n

B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o b\u00e0i vi\u1ebft Telesale<\/a><\/em><\/strong> \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 ngh\u1ec1 telesales n\u00f3i chung.<\/p>\n\n\n\n

3. M\u1ee9c thu nh\u1eadp v\u00e0 ph\u00fac l\u1ee3i c\u1ee7a telesales ng\u00e2n h\u00e0ng<\/h2>\n\n\n\n

Thu nh\u1eadp c\u1ee7a telesales ng\u00e2n h\u00e0ng g\u1ed3m hai ph\u1ea7n ch\u00ednh: l\u01b0\u01a1ng c\u01a1 b\u1ea3n (Base Salary) v\u00e0 hoa h\u1ed3ng\/th\u01b0\u1edfng KPI (Commission\/Bonus). C\u01a1 c\u1ea5u thu nh\u1eadp n\u00e0y c\u00f3 ngh\u0129a r\u1eb1ng m\u1ee9c l\u01b0\u01a1ng th\u1ef1c nh\u1eadn ph\u1ee5 thu\u1ed9c l\u1edbn v\u00e0o n\u0103ng l\u1ef1c b\u00e1n h\u00e0ng v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t ch\u1ec9 ti\u00eau h\u1eb1ng th\u00e1ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 khung thu nh\u1eadp ph\u1ed5 bi\u1ebfn tr\u00ean th\u1ecb tr\u01b0\u1eddng t\u1ea1i th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i.<\/p>\n\n\n\n

\u2013 Nh\u00e2n vi\u00ean m\u1edbi (0\u20136 th\u00e1ng kinh nghi\u1ec7m) c\u00f3 l\u01b0\u01a1ng c\u01a1 b\u1ea3n t\u1eeb 5\u20137 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng, c\u1ed9ng hoa h\u1ed3ng trung b\u00ecnh 2\u20135 tri\u1ec7u \u0111\u1ed3ng t\u00f9y s\u1ea3n ph\u1ea9m b\u00e1n \u0111\u01b0\u1ee3c.<\/p>\n\n\n\n

\u2013 Nh\u00e2n vi\u00ean c\u00f3 kinh nghi\u1ec7m 1\u20132 n\u0103m nh\u1eadn l\u01b0\u01a1ng c\u01a1 b\u1ea3n 7\u201310 tri\u1ec7u \u0111\u1ed3ng, hoa h\u1ed3ng c\u00f3 th\u1ec3 \u0111\u1ea1t 5\u201310 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng n\u1ebfu v\u01b0\u1ee3t ch\u1ec9 ti\u00eau.<\/p>\n\n\n\n

\u2013 Tr\u01b0\u1edfng nh\u00f3m (Team Leader) h\u01b0\u1edfng l\u01b0\u01a1ng c\u01a1 b\u1ea3n 12\u201318 tri\u1ec7u \u0111\u1ed3ng, c\u1ed9ng th\u01b0\u1edfng qu\u1ea3n l\u00fd theo hi\u1ec7u su\u1ea5t nh\u00f3m.<\/p>\n\n\n\n

\u2013 Gi\u00e1m s\u00e1t vi\u00ean (Supervisor) v\u00e0 qu\u1ea3n l\u00fd k\u00eanh c\u00f3 m\u1ee9c thu nh\u1eadp t\u1eeb 20\u201335 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng t\u00f9y quy m\u00f4 ng\u00e2n h\u00e0ng.<\/p>\n\n\n\n

V\u1ec1 ph\u00fac l\u1ee3i, h\u1ea7u h\u1ebft ng\u00e2n h\u00e0ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 b\u1ea3o hi\u1ec3m x\u00e3 h\u1ed9i, b\u1ea3o hi\u1ec3m y t\u1ebf theo Lu\u1eadt B\u1ea3o hi\u1ec3m x\u00e3 h\u1ed9i 2014 (Lu\u1eadt s\u1ed1 58\/2014\/QH13), c\u00f9ng c\u00e1c ch\u1ebf \u0111\u1ed9 b\u1ed5 sung nh\u01b0 b\u1ea3o hi\u1ec3m s\u1ee9c kh\u1ecfe n\u00e2ng cao (PVI, B\u1ea3o Vi\u1ec7t), ngh\u1ec9 ph\u00e9p n\u0103m, th\u01b0\u1edfng l\u1ec5 T\u1ebft v\u00e0 ch\u1ebf \u0111\u1ed9 \u0111\u00e0o t\u1ea1o n\u1ed9i b\u1ed9. M\u1ed9t s\u1ed1 ng\u00e2n h\u00e0ng l\u1edbn c\u00f2n h\u1ed7 tr\u1ee3 chi ph\u00ed \u0111i l\u1ea1i, \u0103n tr\u01b0a v\u00e0 ph\u1ee5 c\u1ea5p \u0111i\u1ec7n tho\u1ea1i cho telesales.<\/p>\n\n\n\n

\n

L\u01b0u \u00fd quan tr\u1ecdng:<\/strong> M\u1ed9t s\u1ed1 c\u00f4ng ty t\u00e0i ch\u00ednh (Finance Company) ho\u1ea1t \u0111\u1ed9ng theo m\u00f4 h\u00ecnh cho vay ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 \u0111\u0103ng tuy\u1ec3n telesales v\u1edbi m\u1ee9c hoa h\u1ed3ng r\u1ea5t h\u1ea5p d\u1eabn nh\u01b0ng k\u00e8m theo \u00e1p l\u1ef1c KPI c\u1ef1c cao v\u00e0 \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c kh\u00f4ng \u1ed5n \u0111\u1ecbnh. H\u00e3y t\u00ecm hi\u1ec3u k\u1ef9 v\u1ec1 nh\u00e0 tuy\u1ec3n d\u1ee5ng, ki\u1ec3m tra gi\u1ea5y ph\u00e9p ho\u1ea1t \u0111\u1ed9ng t\u1eeb Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc Vi\u1ec7t Nam (SBV) tr\u01b0\u1edbc khi \u1ee9ng tuy\u1ec3n.<\/p>\n<\/div>\n\n\n\n

4. L\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Telesales ng\u00e2n h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ecb tr\u00ed “c\u00f9ng \u0111\u01b0\u1eddng” trong s\u1ef1 nghi\u1ec7p nh\u01b0 nhi\u1ec1u ng\u01b0\u1eddi v\u1eabn ngh\u0129. Th\u1ef1c t\u1ebf, \u0111\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1ec7m tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1ea1n b\u01b0\u1edbc v\u00e0o ng\u00e0nh t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n theo nhi\u1ec1u h\u01b0\u1edbng kh\u00e1c nhau. Nhi\u1ec1u qu\u1ea3n l\u00fd c\u1ea5p trung t\u1ea1i c\u00e1c ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i b\u1eaft \u0111\u1ea7u s\u1ef1 nghi\u1ec7p t\u1eeb v\u1ecb tr\u00ed telesales ho\u1eb7c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u01b0\u1edbc khi th\u0103ng ti\u1ebfn l\u00ean c\u00e1c vai tr\u00f2 qu\u1ea3n l\u00fd.<\/p>\n\n\n\n

Sau 1\u20132 n\u0103m l\u00e0m telesales v\u1edbi th\u00e0nh t\u00edch t\u1ed1t, b\u1ea1n c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn l\u00ean v\u1ecb tr\u00ed Tr\u01b0\u1edfng nh\u00f3m Telesales (Team Leader), ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd 8\u201315 nh\u00e2n vi\u00ean, hu\u1ea5n luy\u1ec7n k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng v\u00e0 theo d\u00f5i KPI c\u1ee7a nh\u00f3m. B\u01b0\u1edbc ti\u1ebfp theo l\u00e0 Gi\u00e1m s\u00e1t vi\u00ean (Supervisor) qu\u1ea3n l\u00fd nhi\u1ec1u nh\u00f3m, sau \u0111\u00f3 l\u00e0 Qu\u1ea3n l\u00fd Trung t\u00e2m b\u00e1n h\u00e0ng (Sales Center Manager). Ngo\u00e0i con \u0111\u01b0\u1eddng qu\u1ea3n l\u00fd, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 chuy\u1ec3n sang c\u00e1c v\u1ecb tr\u00ed chuy\u00ean m\u00f4n kh\u00e1c trong ng\u00e2n h\u00e0ng.<\/p>\n\n\n\n

\u2013 Chuy\u00ean vi\u00ean Quan h\u1ec7 Kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n (Personal Relationship Manager) t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp t\u1ea1i chi nh\u00e1nh, ph\u1ee5c v\u1ee5 nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 t\u00e0i s\u1ea3n l\u1edbn h\u01a1n.<\/p>\n\n\n\n

\u2013 Chuy\u00ean vi\u00ean Ph\u00e1t tri\u1ec3n Kinh doanh (Business Development Executive) m\u1edf r\u1ed9ng m\u1ea1ng l\u01b0\u1edbi \u0111\u1ed1i t\u00e1c v\u00e0 k\u00eanh ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng.<\/p>\n\n\n\n

\u2013 Chuy\u00ean vi\u00ean \u0110\u00e0o t\u1ea1o B\u00e1n h\u00e0ng (Sales Trainer) thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh hu\u1ea5n luy\u1ec7n k\u1ef9 n\u0103ng cho nh\u00e2n vi\u00ean m\u1edbi.<\/p>\n\n\n\n

\u0110\u1ec3 n\u00e2ng cao gi\u00e1 tr\u1ecb b\u1ea3n th\u00e2n, telesales ng\u00e2n h\u00e0ng n\u00ean theo \u0111u\u1ed5i c\u00e1c ch\u1ee9ng ch\u1ec9 chuy\u00ean m\u00f4n nh\u01b0 CFA (Chartered Financial Analyst) \u1edf m\u1ee9c c\u01a1 b\u1ea3n, ch\u1ee9ng ch\u1ec9 B\u1ea3o hi\u1ec3m (Insurance Certificate) do B\u1ed9 T\u00e0i ch\u00ednh c\u1ea5p, ho\u1eb7c c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o v\u1ec1 ph\u00e2n t\u00edch t\u00e0i ch\u00ednh t\u1eeb c\u00e1c t\u1ed5 ch\u1ee9c uy t\u00edn.<\/p>\n\n\n\n

N\u1ebfu b\u1ea1n \u0111ang quan t\u00e2m \u0111\u1ebfn c\u00e1c v\u1ecb tr\u00ed trong ng\u00e0nh ng\u00e2n h\u00e0ng, h\u00e3y tham kh\u1ea3o c\u00e1c c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m ng\u00e2n h\u00e0ng ch\u1ee9ng kho\u00e1n<\/a><\/em><\/strong> \u0111ang tuy\u1ec3n d\u1ee5ng tr\u00ean CareerLink.<\/p>\n\n\n\n

5. Nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 c\u00e1ch v\u01b0\u1ee3t qua khi l\u00e0m telesales ng\u00e2n h\u00e0ng<\/h2>\n\n\n\n

B\u00ean c\u1ea1nh c\u01a1 h\u1ed9i, v\u1ecb tr\u00ed telesales ng\u00e2n h\u00e0ng c\u0169ng \u0111i k\u00e8m nhi\u1ec1u th\u00e1ch th\u1ee9c m\u00e0 ng\u01b0\u1eddi \u1ee9ng tuy\u1ec3n c\u1ea7n c\u00e2n nh\u1eafc. Hi\u1ec3u r\u00f5 m\u1eb7t kh\u00f3 kh\u0103n gi\u00fap b\u1ea1n chu\u1ea9n b\u1ecb tinh th\u1ea7n t\u1ed1t h\u01a1n v\u00e0 c\u00f3 chi\u1ebfn l\u01b0\u1ee3c \u1ee9ng ph\u00f3 ph\u00f9 h\u1ee3p thay v\u00ec b\u1ecf cu\u1ed9c s\u1edbm trong giai \u0111o\u1ea1n \u0111\u1ea7u.<\/p>\n\n\n\n

Th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t l\u00e0 t\u1ef7 l\u1ec7 t\u1eeb ch\u1ed1i cao. Trung b\u00ecnh, c\u1ee9 100 cu\u1ed9c g\u1ecdi th\u00ec ch\u1ec9 kho\u1ea3ng 3\u20135 cu\u1ed9c d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 th\u00e0nh c\u00f4ng. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean tr\u00ec v\u00e0 kh\u1ea3 n\u0103ng duy tr\u00ec \u0111\u1ed9ng l\u1ef1c trong th\u1eddi gian d\u00e0i. Ngo\u00e0i ra, \u00e1p l\u1ef1c ch\u1ec9 ti\u00eau h\u1eb1ng th\u00e1ng c\u00f3 th\u1ec3 g\u00e2y c\u0103ng th\u1eb3ng (stress), \u0111\u1eb7c bi\u1ec7t trong nh\u1eefng th\u00e1ng th\u1ecb tr\u01b0\u1eddng kh\u00f3 kh\u0103n ho\u1eb7c khi ng\u00e2n h\u00e0ng thay \u0111\u1ed5i ch\u00ednh s\u00e1ch s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n

\u2013 X\u00e2y d\u1ef1ng th\u00f3i quen ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi sau m\u1ed7i ng\u00e0y, x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m c\u1ea7n c\u1ea3i thi\u1ec7n trong k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n \u0111\u1ec3 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.<\/p>\n\n\n\n

\u2013 Tham gia nh\u00f3m \u0111\u1ed3ng nghi\u1ec7p c\u00f3 th\u00e0nh t\u00edch t\u1ed1t \u0111\u1ec3 h\u1ecdc h\u1ecfi c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, chia s\u1ebb kinh nghi\u1ec7m v\u00e0 duy tr\u00ec tinh th\u1ea7n t\u00edch c\u1ef1c.<\/p>\n\n\n\n

\u2013 \u0110\u1eb7t m\u1ee5c ti\u00eau nh\u1ecf theo ng\u00e0y thay v\u00ec ch\u1ec9 nh\u00ecn v\u00e0o KPI th\u00e1ng, gi\u00fap b\u1ea1n c\u1ea3m nh\u1eadn ti\u1ebfn b\u1ed9 \u0111\u1ec1u \u0111\u1eb7n v\u00e0 tr\u00e1nh t\u00ecnh tr\u1ea1ng ki\u1ec7t s\u1ee9c (burnout).<\/p>\n\n\n\n

M\u1ed9t th\u00e1ch th\u1ee9c kh\u00e1c l\u00e0 quy \u0111\u1ecbnh ph\u00e1p l\u00fd ng\u00e0y c\u00e0ng ch\u1eb7t ch\u1ebd v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n ri\u00eang t\u01b0. Ngh\u1ecb \u0111\u1ecbnh 13\/2023\/N\u0110-CP v\u1ec1 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n y\u00eau c\u1ea7u ng\u00e2n h\u00e0ng ph\u1ea3i c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n ti\u1ebfp th\u1ecb, \u0111i\u1ec1u n\u00e0y thu h\u1eb9p danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7. Telesales c\u1ea7n n\u1eafm r\u00f5 quy \u0111\u1ecbnh n\u00e0y \u0111\u1ec3 tr\u00e1nh vi ph\u1ea1m v\u00e0 b\u1ecb x\u1eed ph\u1ea1t.<\/p>\n\n\n\n

\n

L\u1eddi khuy\u00ean cho ng\u01b0\u1eddi m\u1edbi:<\/strong> Ba th\u00e1ng \u0111\u1ea7u ti\u00ean l\u00e0 giai \u0111o\u1ea1n th\u1eed th\u00e1ch l\u1edbn nh\u1ea5t. H\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c thu\u1ea7n th\u1ee5c k\u1ecbch b\u1ea3n, l\u00e0m quen v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 x\u00e2y d\u1ef1ng th\u00f3i quen l\u00e0m vi\u1ec7c k\u1ef7 lu\u1eadt. \u0110\u1eebng so s\u00e1nh k\u1ebft qu\u1ea3 v\u1edbi \u0111\u1ed3ng nghi\u1ec7p c\u00f3 kinh nghi\u1ec7m l\u00e2u n\u0103m m\u00e0 h\u00e3y \u0111\u1eb7t m\u1ee5c ti\u00eau ti\u1ebfn b\u1ed9 t\u1eebng tu\u1ea7n so v\u1edbi ch\u00ednh m\u00ecnh.<\/p>\n<\/div>\n\n\n\n

6. Th\u1ecb tr\u01b0\u1eddng ngh\u1ec1 Telesales ng\u00e2n h\u00e0ng tr\u00ean CareerLink (2026)<\/h2>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ee9c tranh t\u1ed5ng quan th\u1ecb tr\u01b0\u1eddng tuy\u1ec3n d\u1ee5ng v\u1ecb tr\u00ed telesales ng\u00e2n h\u00e0ng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1eadp nh\u1eadt t\u1eeb CareerLink n\u0103m 2026. S\u1ed1 li\u1ec7u ph\u1ea3n \u00e1nh tin \u0111\u0103ng th\u1ef1c t\u1ebf v\u00e0 l\u00e0 tham chi\u1ebfu h\u1eefu \u00edch cho \u1ee9ng vi\u00ean \u0111\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p.<\/p>\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>D\u1eef li\u1ec7u CareerLink 2026<\/th><\/tr>\n<\/thead>\n
T\u1ed5ng s\u1ed1 tin tuy\u1ec3n d\u1ee5ng \u0111ang m\u1edf<\/strong><\/td>306 tin tuy\u1ec3n d\u1ee5ng \u0111ang m\u1edf tr\u00ean CareerLink 2026<\/td><\/tr>\n
M\u1ee9c l\u01b0\u01a1ng tham chi\u1ebfu theo c\u1ea5p b\u1eadc<\/strong><\/td>Teller 9\u201314 tri\u1ec7u | Chuy\u00ean vi\u00ean kh\u00e1ch h\u00e0ng 12\u201322 tri\u1ec7u | Tr\u01b0\u1edfng ph\u00f2ng giao d\u1ecbch 30\u201350 tri\u1ec7u\/th\u00e1ng<\/td><\/tr>\n
Top v\u1ecb tr\u00ed c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c tuy\u1ec3n nhi\u1ec1u<\/strong><\/td>H\u00e0 N\u1ed9i | H\u1ed3 Ch\u00ed Minh | \u0110\u1eafk L\u1eafk | \u0110\u1ed3ng Nai | L\u00e2m \u0110\u1ed3ng<\/td><\/tr>\n
Khu v\u1ef1c tuy\u1ec3n d\u1ee5ng t\u1eadp trung<\/strong><\/td>H\u00e0 N\u1ed9i | H\u1ed3 Ch\u00ed Minh | \u0110\u1eafk L\u1eafk | \u0110\u1ed3ng Nai | L\u00e2m \u0110\u1ed3ng<\/td><\/tr>\n
Doanh nghi\u1ec7p \u0111\u0103ng tuy\u1ec3n ti\u00eau bi\u1ec3u<\/strong><\/td>C\u00d4NG TY TNHH B\u1ea2O HI\u1ec2M NH\u00c2N TH\u1ecc BIDV METLIFE | C\u00d4NG TY TNHH MANULIFE (VI\u1ec6T NAM) | T\u1ed4NG C\u00d4NG TY B\u1ea2O VI\u1ec6T NH\u00c2N TH\u1ecc | FE CREDIT | Chi Nh\u00e1nh C\u00f4ng Ty TNHH Transcosmos Vi\u1ec7t Nam – H\u1ed3 Ch\u00ed Minh<\/td><\/tr>\n
K\u1ef9 n\u0103ng v\u00e0 ch\u1ee9ng ch\u1ec9 \u0111\u01b0\u1ee3c \u01b0u ti\u00ean<\/strong><\/td>TOEIC 650+ | Excel n\u00e2ng cao + tra c\u1ee9u T24\/FCC | Hi\u1ec3u Basel III + IFRS 9 | Ph\u00e2n t\u00edch b\u00e1o c\u00e1o t\u00e0i ch\u00ednh | K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng t\u01b0 v\u1ea5n<\/td><\/tr>\n
Xu h\u01b0\u1edbng tuy\u1ec3n d\u1ee5ng 2026<\/strong><\/td>Ng\u00e0nh ng\u00e2n h\u00e0ng d\u1eabn \u0111\u1ea7u v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng tin tuy\u1ec3n tr\u00ean CareerLink (306 tin). Vai tr\u00f2 Risk v\u00e0 Compliance t\u0103ng c\u1ea7u m\u1ea1nh sau quy \u0111\u1ecbnh Basel III t\u1ea1i Vi\u1ec7t Nam.<\/td><\/tr>\n<\/tbody>\n<\/table>\n\n\n
\n

G\u1ee3i \u00fd t\u1eeb d\u1eef li\u1ec7u CareerLink 2026<\/strong><\/p>\n

\u2013 \u1ee8ng vi\u00ean n\u00ean \u0111\u1ed1i chi\u1ebfu k\u1ef9 n\u0103ng v\u00e0 ch\u1ee9ng ch\u1ec9 c\u00e1 nh\u00e2n v\u1edbi y\u00eau c\u1ea7u th\u1ef1c t\u1ebf trong tin \u0111\u0103ng m\u1edbi nh\u1ea5t t\u1ea1i chuy\u00ean m\u1ee5c t\u01b0\u01a1ng \u1ee9ng.<\/p>\n

\u2013 M\u1ee9c l\u01b0\u01a1ng tr\u00ean l\u00e0 d\u1ea3i tham chi\u1ebfu \u2014 thu nh\u1eadp th\u1ef1c t\u1ebf ph\u1ee5 thu\u1ed9c quy m\u00f4 doanh nghi\u1ec7p, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd v\u00e0 kinh nghi\u1ec7m c\u1ee5 th\u1ec3.<\/p>\n

\u2013 \u0110\u1ea7u t\u01b0 ch\u1ee9ng ch\u1ec9 chuy\u00ean ng\u00e0nh v\u00e0 ngo\u1ea1i ng\u1eef l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 v\u01b0\u1ee3t l\u00ean trung v\u1ecb l\u01b0\u01a1ng.<\/p>\n<\/div>\n\n

7. C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n\n\n\n

1. Telesales ng\u00e2n h\u00e0ng c\u00f3 c\u1ea7n b\u1eb1ng \u0111\u1ea1i h\u1ecdc kh\u00f4ng?<\/em><\/strong><\/p>\n\n\n\n

Ph\u1ea7n l\u1edbn ng\u00e2n h\u00e0ng th\u01b0\u01a1ng m\u1ea1i y\u00eau c\u1ea7u t\u1ed1i thi\u1ec3u b\u1eb1ng cao \u0111\u1eb3ng, \u01b0u ti\u00ean c\u00e1c ng\u00e0nh t\u00e0i ch\u00ednh, qu\u1ea3n tr\u1ecb kinh doanh ho\u1eb7c marketing. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 ng\u00e2n h\u00e0ng v\u00e0 c\u00f4ng ty t\u00e0i ch\u00ednh ch\u1ea5p nh\u1eadn \u1ee9ng vi\u00ean t\u1ed1t nghi\u1ec7p trung c\u1ea5p n\u1ebfu c\u00f3 kinh nghi\u1ec7m b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c k\u1ef9 n\u0103ng giao ti\u1ebfp n\u1ed5i b\u1eadt.<\/p>\n\n\n\n

2. Telesales ng\u00e2n h\u00e0ng c\u00f3 ph\u1ea3i l\u00e0m ngo\u00e0i gi\u1edd kh\u00f4ng?<\/em><\/strong><\/p>\n\n\n\n

Ph\u1ea7n l\u1edbn telesales ng\u00e2n h\u00e0ng l\u00e0m vi\u1ec7c theo ca c\u1ed1 \u0111\u1ecbnh 8 ti\u1ebfng\/ng\u00e0y trong gi\u1edd h\u00e0nh ch\u00ednh. Tuy nhi\u00ean, v\u00e0o cu\u1ed1i th\u00e1ng khi c\u1ea7n \u0111\u1ea1t ch\u1ec9 ti\u00eau, m\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean ch\u1ecdn t\u0103ng ca \u0111\u1ec3 ho\u00e0n th\u00e0nh KPI. Vi\u1ec7c t\u0103ng ca th\u01b0\u1eddng kh\u00f4ng b\u1eaft bu\u1ed9c nh\u01b0ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn thu nh\u1eadp hoa h\u1ed3ng.<\/p>\n\n\n\n

3. Telesales ng\u00e2n h\u00e0ng kh\u00e1c g\u00ec so v\u1edbi telesales b\u1ea3o hi\u1ec3m?<\/em><\/strong><\/p>\n\n\n\n

Telesales ng\u00e2n h\u00e0ng t\u01b0 v\u1ea5n \u0111a d\u1ea1ng s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh (th\u1ebb t\u00edn d\u1ee5ng, vay, t\u00e0i kho\u1ea3n) trong khi telesales b\u1ea3o hi\u1ec3m t\u1eadp trung v\u00e0o s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd ho\u1eb7c phi nh\u00e2n th\u1ecd. Thu nh\u1eadp c\u01a1 b\u1ea3n c\u1ee7a telesales ng\u00e2n h\u00e0ng th\u01b0\u1eddng \u1ed5n \u0111\u1ecbnh h\u01a1n, c\u00f2n telesales b\u1ea3o hi\u1ec3m c\u00f3 hoa h\u1ed3ng cao h\u01a1n nh\u01b0ng bi\u1ebfn \u0111\u1ed9ng nhi\u1ec1u.<\/p>\n\n\n\n

Telesales ng\u00e2n h\u00e0ng<\/strong> l\u00e0 v\u1ecb tr\u00ed ph\u00f9 h\u1ee3p cho nh\u1eefng ai mu\u1ed1n b\u01b0\u1edbc v\u00e0o ng\u00e0nh t\u00e0i ch\u00ednh v\u1edbi y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o linh ho\u1ea1t v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng. C\u00f4ng vi\u1ec7c \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c v\u00e0 tinh th\u1ea7n h\u1ecdc h\u1ecfi li\u00ean t\u1ee5c v\u1ec1 s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh. N\u1ebfu b\u1ea1n ki\u00ean tr\u00ec v\u01b0\u1ee3t qua giai \u0111o\u1ea1n \u0111\u1ea7u v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, telesales ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh b\u1ec7 ph\u00f3ng v\u1eefng ch\u1eafc cho s\u1ef1 nghi\u1ec7p d\u00e0i h\u1ea1n trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng.<\/p>\n\n\n\n

Minh An<\/strong><\/p>\n\n\n\n

B\u00e0i vi\u1ebft mang t\u00ednh ch\u1ea5t tham kh\u1ea3o, kh\u00f4ng thay th\u1ebf t\u01b0 v\u1ea5n chuy\u00ean m\u00f4n t\u1eeb chuy\u00ean gia tuy\u1ec3n d\u1ee5ng ng\u00e0nh ng\u00e2n h\u00e0ng.<\/em><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Telesales ng\u00e2n h\u00e0ng l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u c\u00f4ng vi\u1ec7c h\u1eb1ng ng\u00e0y, k\u1ef9 n\u0103ng c\u1ea7n c\u00f3, m\u1ee9c thu nh\u1eadp v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn. \u0110\u1ecdc ngay \u0111\u1ec3 chu\u1ea9n b\u1ecb \u1ee9ng tuy\u1ec3n!<\/p>\n","protected":false},"author":58,"featured_media":17512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[98],"class_list":["post-17362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tu-van-nghe-nghiep","tag-kien-thuc-nganh"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/17362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=17362"}],"version-history":[{"count":12,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/17362\/revisions"}],"predecessor-version":[{"id":25942,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/17362\/revisions\/25942"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/17512"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=17362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=17362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=17362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}