{"id":1237,"date":"2020-09-21T20:52:45","date_gmt":"2020-09-21T13:52:45","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/?p=1237"},"modified":"2026-07-24T11:45:36","modified_gmt":"2026-07-24T04:45:36","slug":"telesale-la-gi-cong-viec-hang-ngay-va-cac-ky-nang-can-co","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/dinh-huong-nghe-nghiep\/telesale-la-gi-cong-viec-hang-ngay-va-cac-ky-nang-can-co","title":{"rendered":"Telesale l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y v\u00e0 c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n c\u00f3"},"content":{"rendered":"\n
\"\"\/<\/figure>\n\n\n

Telesale là gì<\/strong>? Công vi\u1ec7c telesale g\u1ea7n \u0111ây ngày càng tr\u1edf nên ph\u1ed5 bi\u1ebfn, nh\u01b0ng ít ai bi\u1ebft \u0111\u01b0\u1ee3c trách nhi\u1ec7m và l\u1ee3i ích mang l\u1ea1i t\u1eeb nh\u1eefng v\u1ecb trí \u0111ó. N\u1ebfu b\u1ea1n \u0111ang có ý \u0111\u1ecbnh tìm m\u1ed9t v\u1ecb trí trong l\u0129nh v\u1ef1c này, hãy dành th\u1eddi gian \u0111\u1ec3 tìm hi\u1ec3u k\u1ef9 h\u01a1n qua nh\u1eefng thông tin d\u01b0\u1edbi \u0111ây nhé.<\/p>\n

Tr\u00ean th\u1ecb tr\u01b0\u1eddng lao \u0111\u1ed9ng, chuy\u00ean m\u1ee5c b\u00e1n h\u00e0ng \/ kinh doanh c\u1ee7a CareerLink hi\u1ec7n \u0111\u0103ng kho\u1ea3ng 15844 tin tuy\u1ec3n d\u1ee5ng, m\u1ee9c l\u01b0\u01a1ng ph\u1ed5 bi\u1ebfn 6-30 tri\u1ec7u \u0111\u1ed3ng m\u1ed7i th\u00e1ng. Danh s\u00e1ch c\u00e1c tin tuy\u1ec3n d\u1ee5ng ng\u00e0nh b\u00e1n h\u00e0ng \/ kinh doanh l\u00e0 ngu\u1ed3n tham kh\u1ea3o h\u1eefu \u00edch \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu k\u1ef3 v\u1ecdng c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u1edbi n\u0103ng l\u1ef1c b\u1ea3n th\u00e2n.<\/p>\n\n\n

\n

T\u1ed5ng quan nhanh<\/strong><\/p>\n

\u2013 Telesale l\u00e0 h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, g\u1ed3m outbound (g\u1ecdi ra) v\u00e0 inbound (nh\u1eadn cu\u1ed9c g\u1ecdi).<\/p>\n

\u2013 C\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y bao g\u1ed3m t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1o c\u00e1o doanh s\u1ed1.<\/p>\n

\u2013 K\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t: giao ti\u1ebfp t\u1ed1t, t\u00ednh ki\u00ean nh\u1eabn, kinh nghi\u1ec7m b\u00e1n h\u00e0ng v\u00e0 am hi\u1ec3u ph\u1ea7n m\u1ec1m CRM.<\/p>\n

\u2013 Nh\u00e2n vi\u00ean telesale c\u1ea7n \u0111\u00e1p \u1ee9ng ch\u1ec9 ti\u00eau doanh s\u1ed1 h\u00e0ng th\u00e1ng theo m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty.<\/p>\n<\/div>\n\n

\n
\"Telesales<\/figure>\n<\/div>\n\n

Telesale là gì?<\/strong><\/p>\n

L\u01b0u \u00fd:<\/strong> Telesale \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c cao v\u00ec t\u1ef7 l\u1ec7 t\u1eeb ch\u1ed1i l\u1edbn. Tr\u01b0\u1edbc khi \u1ee9ng tuy\u1ec3n, b\u1ea1n n\u00ean t\u00ecm hi\u1ec3u k\u1ef9 m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 \u0111\u1ec3 tr\u00e1nh nh\u1eefng v\u1ecb tr\u00ed y\u00eau c\u1ea7u b\u00e1n h\u00e0ng l\u1eeba \u0111\u1ea3o ho\u1eb7c g\u1ecdi \u0111i\u1ec7n spam.<\/p><\/div>\n\n\n

Telesale là vi\u1ec7c bán s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 thông qua \u0111i\u1ec7n tho\u1ea1i. Là nhân viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n s\u1ebd ti\u1ebfp c\u1eadn khách hàng ti\u1ec1m n\u0103ng và khách hàng hi\u1ec7n t\u1ea1i qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 khuy\u1ebfn khích h\u1ecd mua s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a công ty b\u1ea1n.<\/p>\n\n

Có hai lo\u1ea1i telesale: Outbound (chi\u1ec1u g\u1ecdi ra) và inbound (chi\u1ec1u nh\u1eadn l\u1ea1i). Outbound là ho\u1ea1t \u0111\u1ed9ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn khách hàng m\u1ee5c tiêu \u0111\u1ec3 chào bán s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 theo k\u1ecbch b\u1ea3n có s\u1eb5n. Ng\u01b0\u1ee3c l\u1ea1i, inbound là vi\u1ec7c nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1eb7t hàng ho\u1eb7c h\u1ecfi th\u0103m thông tin s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u này là nh\u1edd vào các qu\u1ea3ng cáo, truy\u1ec1n thông ho\u1eb7c các nhân viên bán hàng tr\u1ef1c ti\u1ebfp.<\/p>\n\n

M\u1ee5c \u0111ích c\u1ee7a telesale là t\u0103ng l\u01b0\u1ee3ng khách hàng tr\u1edf l\u1ea1i mua s\u1ea3n ph\u1ea9m c\u1ee7a công ty thông qua vi\u1ec7c xây d\u1ef1ng m\u1ed1i quan h\u1ec7 thân thi\u1ebft. Nhân viên telesale s\u1ebd liên l\u1ea1c v\u1edbi khách hàng \u0111\u1ec3 xúc ti\u1ebfn chào hàng ho\u1eb7c thi\u1ebft l\u1eadp cu\u1ed9c h\u1eb9n nh\u1eb1m h\u1ed7 tr\u1ee3 nhân viên bán hàng.<\/p>\n\n

Công vi\u1ec7c hàng ngày c\u1ee7a nhân viên telesale là gì?<\/strong><\/p>\n\n

B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c v\u1ecb tr\u00ed tuy\u1ec3n d\u1ee5ng t\u1ea1i chuy\u00ean m\u1ee5c vi\u1ec7c l\u00e0m B\u00e1n h\u00e0ng \/ Kinh doanh<\/a> tr\u00ean CareerLink \u0111\u1ec3 h\u00ecnh dung r\u00f5 h\u01a1n nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n

<\/p>\n

T\u1ea1o khách hàng ti\u1ec1m n\u0103ng<\/strong><\/p>\n\n

Telesale \u0111óng m\u1ed9t vai trò quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o ra khách hàng ti\u1ec1m n\u0103ng cho \u0111\u1ed9i ng\u0169 bán hàng. H\u1ecd liên l\u1ea1c v\u1edbi khách hàng ti\u1ec1m n\u0103ng và khách hàng hi\u1ec7n t\u1ea1i qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 thông báo v\u1ec1 các s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 và \u01b0u \u0111ãi c\u1ee7a công ty. H\u1ecd tuân theo m\u1ed9t k\u1ecbch b\u1ea3n \u0111\u1ec3 ti\u1ebfp c\u1eadn nh\u1eefng ng\u01b0\u1eddi có kh\u1ea3 n\u0103ng mua hàng v\u1edbi \u0111\u1ee7 s\u1ee9c thuy\u1ebft ph\u1ee5c. Quá trình “s\u01a1 tuy\u1ec3n” này giúp \u0111\u1ed9i ng\u0169 bán hàng làm vi\u1ec7c nhanh h\u01a1n và hi\u1ec7u qu\u1ea3 h\u01a1n. <\/p>\n\n

Bán hàng tr\u1ef1c ti\u1ebfp<\/strong><\/p>\n\n

Bên c\u1ea1nh vi\u1ec7c t\u1ea1o ra nh\u1eadn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, nhân viên telesale còn th\u1ef1c hi\u1ec7n ch\u1ee9c n\u0103ng bán hàng tr\u1ef1c ti\u1ebfp. Làm vi\u1ec7c v\u1edbi các telemarketer (nhân viên ti\u1ebfp th\u1ecb qua \u0111i\u1ec7n tho\u1ea1i) và \u0111\u1ed9i ng\u0169 bán hàng, h\u1ecd có th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u t\u1eeb các l\u1ea7n bán hàng tr\u01b0\u1edbc \u0111ó \u0111\u1ec3 khi\u1ebfn khách hàng mua l\u1ea1i s\u1ea3n ph\u1ea9m.<\/p>\n

<\/p>\n

Ch\u0103m sóc khách hàng<\/strong><\/p>\n\n

Cung c\u1ea5p d\u1ecbch v\u1ee5 khách hàng xu\u1ea5t s\u1eafc là m\u1ed9t ph\u1ea7n nhi\u1ec7m v\u1ee5 c\u1ee7a nhân viên telesale. \u0110\u1ec3 khuy\u1ebfn khích khách hàng ti\u1ebfp t\u1ee5c mua hàng t\u1eeb công ty, nhân viên telesale s\u1ebd g\u1ecdi \u0111i\u1ec7n cho h\u1ecd sau khi bán hàng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd hài lòng v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Các nhân viên bán hàng qua \u0111i\u1ec7n tho\u1ea1i c\u0169ng s\u1ebd thu th\u1eadp và c\u1eadp nh\u1eadt h\u1ed3 s\u01a1 khách hàng trong c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ed3ng th\u1eddi thông báo cho khách hàng nh\u1eefng \u01b0u \u0111ãi m\u1edbi d\u1ef1a trên s\u1edf thích và nhu c\u1ea7u c\u1ee7a h\u1ecd.  <\/p>\n\n

Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong><\/p>\n\n

Vì là ng\u01b0\u1eddi th\u01b0\u1eddng xuyên nói chuy\u1ec7n v\u1edbi khách hàng nên nhân viên telesale s\u1ebd là ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn và x\u1eed lý nh\u1eefng b\u1ea5t bình c\u1ee7a h\u1ecd m\u1ed9t cách nhanh chóng tr\u01b0\u1edbc khi chúng tr\u1edf thành v\u1ea5n \u0111\u1ec1 l\u1edbn h\u01a1n. \u0110i\u1ec1u này giúp khách hàng có \u0111\u01b0\u1ee3c s\u1ef1 hài lòng t\u1ed1i \u0111a khi mua hàng và giúp b\u1ea3o v\u1ec7 uy tín c\u1ee7a công ty.<\/p>\n\n

Báo cáo ho\u1ea1t \u0111\u1ed9ng<\/strong><\/p>\n\n

M\u1ed9t nhân viên telesale hi\u1ec7u qu\u1ea3 s\u1ebd t\u1ea1o và c\u1eadp nh\u1eadt báo cáo công vi\u1ec7c th\u01b0\u1eddng xuyên. Các báo cáo bao g\u1ed3m s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi, khách hàng ti\u1ec1m n\u0103ng, doanh s\u1ed1 bán hàng và các th\u1ed1ng kê quan tr\u1ecdng khác có th\u1ec3 giúp t\u0103ng doanh thu.<\/p>\n\n

\u0110áp \u1ee9ng doanh s\u1ed1 bán hàng<\/strong><\/p>\n\n

Nhân viên telesale c\u1ea7n \u0111áp \u1ee9ng doanh s\u1ed1 bán hàng hàng tháng và hàng quý theo m\u1ee5c tiêu doanh thu c\u1ee7a công ty. H\u1ecd ph\u1ea3i th\u1ef1c hi\u1ec7n các cu\u1ed9c g\u1ecdi nh\u1ea5t \u0111\u1ecbnh và ch\u1ed1t \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n hàng c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111áp \u1ee9ng ch\u1ec9 tiêu \u0111ã \u0111\u1ec1 ra.<\/p>\n\n

K\u1ef9 n\u0103ng c\u1ea7n có \u1edf các nhân viên telesale là gì?<\/strong><\/p>\n\n

Nhân viên telesale ph\u1ea3i có các k\u1ef9 n\u0103ng mà nhân viên bán hàng nên có và m\u1ed9t vài k\u1ef9 n\u0103ng khác. \u0110i\u1ec1u này là do h\u1ecd ph\u1ea3i th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 các vi\u1ec7c thuy\u1ebft ph\u1ee5c và bán hàng qua \u0111i\u1ec7n tho\u1ea1i mà không c\u1ea7n g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp. D\u01b0\u1edbi \u0111ây là nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng b\u1ea1n nên có \u0111\u1ec3 v\u01b0\u1ee3t tr\u1ed9i trong công vi\u1ec7c telesale.<\/p>\n\n\n\n
K\u1ef9 n\u0103ng<\/th>M\u00f4 t\u1ea3<\/th>M\u1ee9c \u0111\u1ed9 quan tr\u1ecdng<\/th><\/tr><\/thead>\n
Giao ti\u1ebfp<\/td>Kh\u1ea3 n\u0103ng b\u1eaft \u0111\u1ea7u v\u00e0 duy tr\u00ec cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 \u00fd ngh\u0129a, l\u1eafng nghe t\u00edch c\u1ef1c<\/td>R\u1ea5t cao<\/td><\/tr>\n
T\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n<\/td>X\u00e2y d\u1ef1ng quan h\u1ec7 qua \u0111i\u1ec7n tho\u1ea1i b\u1eb1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 ki\u00ean nh\u1eabn<\/td>R\u1ea5t cao<\/td><\/tr>\n
Kinh nghi\u1ec7m b\u00e1n h\u00e0ng<\/td>Am hi\u1ec3u k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng, k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, x\u1eed l\u00fd t\u1eeb ch\u1ed1i<\/td>Cao<\/td><\/tr>\n
Ki\u1ebfn th\u1ee9c CRM<\/td>S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i<\/td>Cao<\/td><\/tr>\n
T\u00ednh \u0111i\u1ec1m t\u0129nh<\/td>X\u1eed l\u00fd l\u1eddi t\u1eeb ch\u1ed1i v\u00e0 t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng m\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng c\u00f4ng vi\u1ec7c<\/td>Trung b\u00ecnh<\/td><\/tr>\n<\/tbody>\n<\/table>\n\n

K\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong><\/p>\n\n

Khi hi\u1ec3u \u0111\u01b0\u1ee3c telesale là gì b\u1ea1n s\u1ebd hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea1i sao b\u1ea5t k\u1ef3 nhân viên telesale thành công nào c\u0169ng c\u1ea7n có k\u1ef9 n\u0103ng giao ti\u1ebfp tuy\u1ec7t v\u1eddi. B\u1ea1n c\u1ea7n có kh\u1ea3 n\u0103ng b\u1eaft \u0111\u1ea7u và duy trì các cu\u1ed9c trò chuy\u1ec7n có ý ngh\u0129a v\u1edbi nh\u1eefng ng\u01b0\u1eddi ch\u01b0a quen bi\u1ebft. B\u1ea1n c\u1ea7n hi\u1ec3u ngôn ng\u1eef c\u1ee7a khách hàng và có th\u1ec3 gi\u1ea3i thích các thu\u1eadt ng\u1eef khó b\u1eb1ng các t\u1eeb ng\u1eef d\u1ec5 hi\u1ec3u nh\u1ea5t. Bên c\u1ea1nh vi\u1ec7c nói rõ ràng, b\u1ea1n c\u1ea7n l\u1eafng nghe và \u0111\u1ee7 kiên nh\u1eabn \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nh\u1eefng b\u0103n kho\u0103n c\u1ee7a khách hàng. \u0110i\u1ec1u này giúp b\u1ea1n cung c\u1ea5p \u0111úng thông tin \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 hài lòng c\u1ee7a h\u1ecd.<\/p>\n\n

K\u1ef9 n\u0103ng t\u01b0\u01a1ng tác gi\u1eefa các cá nhân<\/strong><\/p>\n\n

Bán hàng qua \u0111i\u1ec7n tho\u1ea1i \u0111òi h\u1ecfi kh\u1ea3 n\u0103ng t\u1ea1o m\u1ed1i quan h\u1ec7 v\u1edbi m\u1ecdi ng\u01b0\u1eddi mà không c\u1ea7n nhìn th\u1ea5y ho\u1eb7c g\u1eb7p g\u1ee1 h\u1ecd. \u0110i\u1ec1u này liên quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m, kiên nh\u1eabn và thuy\u1ebft ph\u1ee5c \u0111\u1ec3 bi\u1ebfn m\u1ecdi ng\u01b0\u1eddi thành khách hàng ti\u1ec1m n\u0103ng và thuy\u1ebft ph\u1ee5c khách hàng hi\u1ec7n t\u1ea1i tr\u1edf thành ng\u01b0\u1eddi mua th\u01b0\u1eddng xuyên. Trí tu\u1ec7 c\u1ea3m xúc, l\u1eafng nghe tích c\u1ef1c và gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t c\u0169ng là nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ec3 bán hàng qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n\n

Kinh nghi\u1ec7m bán hàng<\/strong><\/p>\n\n

D\u0129 nhiên nhân viên telesale c\u1ea7n ph\u1ea3i am hi\u1ec3u v\u1ec1 bán hàng. B\u1ea5t k\u1ef3 nhà tuy\u1ec3n d\u1ee5ng nào c\u0169ng mu\u1ed1n nh\u1eefng \u1ee9ng viên có th\u1ec3 \u0111áp \u1ee9ng thành công doanh s\u1ed1 bán hàng qua \u0111i\u1ec7n tho\u1ea1i, thi\u1ebft l\u1eadp các cu\u1ed9c h\u1eb9n và theo dõi khách hàng ti\u1ec1m n\u0103ng. B\u1ea1n c\u1ea7n bi\u1ebft cách s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n bán hàng \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi khách hàng ti\u1ec1m n\u0103ng và thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi mua hi\u1ec7n t\u1ea1i mua thêm s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. M\u1ed9t nhân viên telesale tuy\u1ec7t v\u1eddi c\u0169ng c\u1ea7n có k\u1ef9 n\u0103ng \u0111àm phán t\u1ed1t \u0111\u1ec3 gi\u1ea3i quy\u1ebft các phàn nàn c\u1ee7a khách hàng và thuy\u1ebft ph\u1ee5c h\u1ecd mua hàng mà không c\u1ea7n ph\u1ea3i h\u1ed1i thúc.  <\/p>\n\n

Ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i và máy tính<\/strong><\/p>\n\n

M\u1ed9t nhân viên telesale gi\u1ecfi s\u1ebd có ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i. B\u1ea1n c\u0169ng c\u1ea7n hi\u1ec3u bi\u1ebft v\u1ec1 ph\u1ea7n m\u1ec1m qu\u1ea3n lý khách hàng và các ch\u01b0\u01a1ng trình máy tính c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5.  <\/p>\n

<\/p>\n

Tính cách \u0111i\u1ec1m t\u0129nh<\/strong><\/p>\n\n

N\u1ebfu mu\u1ed1n theo \u0111u\u1ed5i công vi\u1ec7c telesale, b\u1ea1n c\u1ea7n ph\u1ea3i có tính cách \u0111i\u1ec1m \u0111\u1ea1m. \u0110ôi khi, ng\u01b0\u1eddi \u1edf \u0111\u1ea7u dây bên kia có th\u1ec3 không h\u1ee9ng thú nói chuy\u1ec7n và d\u1eabn \u0111\u1ebfn nh\u1eefng tình hu\u1ed1ng c\u0103ng th\u1eb3ng. V\u1eady nên, b\u1ea1n ph\u1ea3i có kh\u1ea3 n\u0103ng x\u1eed lý l\u1eddi t\u1eeb ch\u1ed1i m\u1ed9t cách bình t\u0129nh mà không \u0111\u1ec3 nó \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn công vi\u1ec7c c\u1ee7a mình.<\/p>\n\n

L\u1eddi khuy\u00ean:<\/strong> N\u00ean luy\u1ec7n k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n tr\u01b0\u1edbc g\u01b0\u01a1ng ho\u1eb7c ghi \u00e2m l\u1ea1i \u0111\u1ec3 t\u1ef1 \u0111\u00e1nh gi\u00e1 gi\u1ecdng n\u00f3i. B\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng cu\u1ed9c g\u1ecdi \u0111\u01a1n gi\u1ea3n, t\u0103ng d\u1ea7n \u0111\u1ed9 kh\u00f3, v\u00e0 lu\u00f4n ghi ch\u00e9p l\u1ea1i ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n.<\/p><\/div>\n

Các câu h\u1ecfi ph\u1ecfng v\u1ea5n th\u01b0\u1eddng g\u1eb7p khi tìm vi\u1ec7c telesale là gì?<\/strong><\/p>\n\n

Nh\u00e2n vi\u00ean telesale gi\u1ecfi kh\u00f4ng ch\u1ec9 c\u1ea7n k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 c\u00f2n c\u1ea7n kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng l\u00f2ng tin qua gi\u1ecdng n\u00f3i \u2014 \u0111\u00e2y l\u00e0 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t l\u1edbn nh\u1ea5t so v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng.<\/p><\/blockquote>\n\n

T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n trong b\u00e0i vi\u1ebft ng\u00e0nh Kinh doanh Qu\u1ed1c t\u1ebf l\u00e0 g\u00ec<\/a> \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n h\u01a1n.<\/p>\n\n

Nhà tuy\u1ec3n d\u1ee5ng s\u1ebd \u0111ánh giá \u0111\u01b0\u1ee3c kinh nghi\u1ec7m bán hàng c\u0169ng nh\u01b0 ki\u1ebfn th\u1ee9c v\u1ec1 công ngh\u1ec7, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c và s\u1ef1 kiên trì c\u1ee7a b\u1ea1n d\u1ef1a trên các câu h\u1ecfi ph\u1ecfng v\u1ea5n sau:<\/p>\n\n

\u0110i\u1ec1u gì khi\u1ebfn b\u1ea1n quan tâm \u0111\u1ebfn telesale?<\/p>\n

B\u1ea1n ngh\u0129 c\u1ea7n ph\u1ea3i có nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1eb7c bi\u1ec7t nào \u0111\u1ec3 thành công trong vi\u1ec7c bán hàng qua \u0111i\u1ec7n tho\u1ea1i?<\/p>\n

B\u1ea1n có thích làm vi\u1ec7c v\u1edbi ch\u1ec9 tiêu không? B\u1ea1n s\u1ebd \u0111áp \u1ee9ng chúng nh\u01b0 th\u1ebf nào?<\/p>\n

B\u1ea1n ngh\u0129 t\u01b0\u01a1ng lai c\u1ee7a vi\u1ec7c bán hàng qua \u0111i\u1ec7n tho\u1ea1i s\u1ebd nh\u01b0 th\u1ebf nào?<\/p>\n

B\u1ea1n x\u1eed lý v\u1edbi l\u1eddi t\u1eeb ch\u1ed1i ra sao?<\/p>\n

B\u1ea1n có kinh nghi\u1ec7m v\u1edbi ph\u1ea7n m\u1ec1m CRM (qu\u1ea3n lý quan h\u1ec7 khách hàng)?<\/p>\n

B\u1ea1n có kinh nghi\u1ec7m s\u1eed d\u1ee5ng các công c\u1ee5 trò chuy\u1ec7n tr\u1ef1c ti\u1ebfp ho\u1eb7c m\u1ea1ng xã h\u1ed9i không?<\/p>\n

Hãy k\u1ec3 v\u1ec1 m\u1ed9t l\u1ea7n b\u1ea1n bán thành công m\u1ed9t s\u1ea3n ph\u1ea9m nào \u0111ó…<\/p>\n\n

Sau khi tìm hi\u1ec3u telesale là gì<\/strong>, b\u1ea1n có th\u1ec3 th\u1ea5y r\u1eb1ng \u0111ây là công vi\u1ec7c th\u1eed thách nh\u01b0ng c\u0169ng \u0111\u1ea7y thú v\u1ecb. N\u1ebfu b\u1ea1n là ng\u01b0\u1eddi có k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, thích công vi\u1ec7c bán hàng nh\u01b0ng không mu\u1ed1n ti\u1ebfp xúc tr\u1ef1c ti\u1ebfp v\u1edbi m\u1ecdi ng\u01b0\u1eddi thì hãy m\u1ea1nh d\u1ea1n n\u1ed9p h\u1ed3 s\u01a1 vào các v\u1ecb trí vi\u1ec7c làm telesale \u0111ang \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng trên các trang tìm vi\u1ec7c online nh\u01b0 Careerlink.vn. Mong r\u1eb1ng b\u1ea1n s\u1ebd s\u1edbm tìm \u0111\u01b0\u1ee3c công vi\u1ec7c \u01b0ng ý cùng v\u1edbi môi tr\u01b0\u1eddng làm vi\u1ec7c phù h\u1ee3p.<\/p>\n\n

Pha Lê<\/strong><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":58,"featured_media":6148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-1237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dinh-huong-nghe-nghiep"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/1237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/comments?post=1237"}],"version-history":[{"count":7,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/1237\/revisions"}],"predecessor-version":[{"id":26586,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/posts\/1237\/revisions\/26586"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media\/6148"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/media?parent=1237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/categories?post=1237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-viec-lam\/wp-json\/wp\/v2\/tags?post=1237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}