{"id":3176,"date":"2026-03-18T16:14:28","date_gmt":"2026-03-18T09:14:28","guid":{"rendered":"https:\/\/www.careerlink.vn\/cam-nang-luong\/?p=3176"},"modified":"2026-03-31T10:54:08","modified_gmt":"2026-03-31T03:54:08","slug":"muc-luong-nganh-khach-san","status":"publish","type":"post","link":"https:\/\/www.careerlink.vn\/cam-nang-luong\/muc-luong-nganh-khach-san\/","title":{"rendered":"M\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n: T\u1eebng v\u1ecb tr\u00ed v\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng"},"content":{"rendered":"\n

Ng\u00e0nh kh\u00e1ch s\u1ea1n thu h\u00fat h\u00e0ng ch\u1ee5c ngh\u00ecn lao \u0111\u1ed9ng m\u1ed7i n\u0103m, nh\u01b0ng kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u r\u00f5 thu nh\u1eadp th\u1ef1c t\u1ebf khi b\u01b0\u1edbc v\u00e0o l\u0129nh v\u1ef1c n\u00e0y. M\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/strong> dao \u0111\u1ed9ng r\u1ea5t r\u1ed9ng \u2014 t\u1eeb nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng \u0111\u1ebfn General Manager \u2014 v\u00e0 ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u bi\u1ebfn s\u1ed1 nh\u01b0 h\u1ea1ng sao, v\u00f9ng \u0111\u1ecba l\u00fd, chu\u1ed7i v\u1eadn h\u00e0nh v\u00e0 k\u1ef9 n\u0103ng ngo\u1ea1i ng\u1eef. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y t\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u th\u1ef1c t\u1ebf \u0111\u1ec3 b\u1ea1n c\u00f3 b\u1ee9c tranh to\u00e0n di\u1ec7n tr\u01b0\u1edbc khi ch\u1ecdn ng\u00e0nh.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\nT\u1ed5ng quan nhanh \u2014 L\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n 2026<\/strong>

<\/p>\n

\u2013 L\u1ec5 t\u00e2n (Receptionist): 7\u201312 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/p>\n

\u2013 Nh\u00e2n vi\u00ean Housekeeping: 6\u201310 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/p>\n

\u2013 Nh\u00e2n vi\u00ean F&B (Food & Beverage): 7\u201312 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/p>\n

\u2013 Qu\u1ea3n l\u00fd F&B (F&B Manager): 15\u201325 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/p>\n

\u2013 Revenue Manager: 20\u201335 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng<\/p>\n

\u2013 General Manager (GM): 40\u2013100 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng tr\u1edf l\u00ean<\/p>\n

\u2013 Ch\u1ee9ng ch\u1ec9 AHLEI, ServSafe v\u00e0 th\u00e0nh th\u1ea1o ti\u1ebfng Anh c\u00f3 th\u1ec3 t\u0103ng l\u01b0\u01a1ng 20\u201340%<\/p>\n<\/div>\n\n\n\n

1. B\u1ea3ng l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n theo t\u1eebng v\u1ecb tr\u00ed<\/h2>\n\n\n\n

M\u1ee9c thu nh\u1eadp trong ng\u00e0nh Hospitality (Kh\u00e1ch s\u1ea1n \u2013 Nh\u00e0 h\u00e0ng) ph\u00e2n h\u00f3a r\u00f5 r\u1ec7t theo c\u1ea5p b\u1eadc. Nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u (frontline) th\u01b0\u1eddng c\u00f3 l\u01b0\u01a1ng c\u01a1 b\u1ea3n khi\u00eam t\u1ed1n, nh\u01b0ng thu nh\u1eadp th\u1ef1c t\u1ebf t\u0103ng \u0111\u00e1ng k\u1ec3 khi c\u1ed9ng th\u00eam service charge v\u00e0 tip \u2014 hai kho\u1ea3n ph\u1ee5 tr\u1ed9i \u0111\u1eb7c tr\u01b0ng c\u1ee7a ng\u00e0nh.<\/p>\n\n\n\n

V\u1ecb tr\u00ed<\/th>T\u00ean ti\u1ebfng Anh<\/th>L\u01b0\u01a1ng c\u01a1 b\u1ea3n (tri\u1ec7u\/th\u00e1ng)<\/th>Thu nh\u1eadp th\u1ef1c t\u1ebf (c\u00f3 service charge)<\/th><\/tr><\/thead>
L\u1ec5 t\u00e2n<\/td>Receptionist \/ Front Desk Agent<\/td>7\u201312<\/td>9\u201316<\/td><\/tr>
Nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng<\/td>Housekeeping Attendant<\/td>6\u201310<\/td>7\u201312<\/td><\/tr>
Nh\u00e2n vi\u00ean F&B<\/td>F&B Staff \/ Waiter<\/td>7\u201312<\/td>9\u201315<\/td><\/tr>
Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn F&B<\/td>F&B Manager<\/td>15\u201325<\/td>18\u201330<\/td><\/tr>
Qu\u1ea3n l\u00fd doanh thu<\/td>Revenue Manager<\/td>20\u201335<\/td>22\u201340<\/td><\/tr>
T\u1ed5ng Gi\u00e1m \u0111\u1ed1c Kh\u00e1ch s\u1ea1n<\/td>General Manager (GM)<\/td>40\u2013100+<\/td>50\u2013120+<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

S\u1ed1 li\u1ec7u t\u1ed5ng h\u1ee3p t\u1eeb kh\u1ea3o s\u00e1t tuy\u1ec3n d\u1ee5ng ng\u00e0nh Hospitality Vi\u1ec7t Nam, qu\u00fd 1\/2026. M\u1ee9c l\u01b0\u01a1ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo t\u1eebng doanh nghi\u1ec7p v\u00e0 th\u1eddi \u0111i\u1ec3m.<\/em><\/p>\n\n\n\n

\u0110\u00e1ng ch\u00fa \u00fd l\u00e0 v\u1ecb tr\u00ed Revenue Manager (Qu\u1ea3n l\u00fd doanh thu) \u2014 m\u1ed9t ch\u1ee9c danh c\u00f2n kh\u00e1 m\u1edbi \u1edf th\u1ecb tr\u01b0\u1eddng n\u1ed9i \u0111\u1ecba \u2014 \u0111ang c\u00f3 m\u1ee9c l\u01b0\u01a1ng c\u1ea1nh tranh nh\u1ea5t trong nh\u00f3m qu\u1ea3n l\u00fd c\u1ea5p trung nh\u1edd y\u00eau c\u1ea7u k\u1ef9 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng PMS\/OTA ph\u1ee9c t\u1ea1p.<\/p>\n\n\n\n

2. L\u01b0\u01a1ng theo h\u1ea1ng sao v\u00e0 lo\u1ea1i h\u00ecnh kh\u00e1ch s\u1ea1n<\/h2>\n\n\n\n

H\u1ea1ng sao l\u00e0 y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp v\u00e0 r\u00f5 nh\u1ea5t \u0111\u1ebfn m\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/strong>. Kh\u00e1ch s\u1ea1n 5 sao ho\u1eb7c resort cao c\u1ea5p kh\u00f4ng ch\u1ec9 tr\u1ea3 l\u01b0\u01a1ng cao h\u01a1n m\u00e0 c\u00f2n c\u00f3 c\u01a1 ch\u1ebf service charge minh b\u1ea1ch h\u01a1n, t\u1ea1o ra kho\u1ea3ng c\u00e1ch thu nh\u1eadp \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u01a1 s\u1edf 3 sao.<\/p>\n\n\n\n

T\u1ea1i kh\u00e1ch s\u1ea1n 3 sao<\/strong>, l\u01b0\u01a1ng l\u1ec5 t\u00e2n ph\u1ed5 bi\u1ebfn trong kho\u1ea3ng 7\u20139 tri\u1ec7u \u0111\u1ed3ng, nh\u00e2n vi\u00ean F&B \u0111\u1ea1t 7\u201310 tri\u1ec7u. \u0110\u00e2y th\u01b0\u1eddng l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u t\u1ed1t cho sinh vi\u00ean m\u1edbi t\u1ed1t nghi\u1ec7p t\u00edch l\u0169y kinh nghi\u1ec7m th\u1ef1c t\u1ebf, song c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn v\u00e0 thu nh\u1eadp b\u1ed5 sung c\u00f2n h\u1ea1n ch\u1ebf.<\/p>\n\n\n\n

Kh\u00e1ch s\u1ea1n 4 sao<\/strong> l\u00e0 ph\u00e2n kh\u00fac c\u00f3 nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng l\u1edbn nh\u1ea5t hi\u1ec7n nay. L\u01b0\u01a1ng l\u1ec5 t\u00e2n \u0111\u1ea1t 9\u201313 tri\u1ec7u, service charge th\u00eam 1\u20133 tri\u1ec7u, qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn (Department Manager) c\u00f3 th\u1ec3 nh\u1eadn 18\u201328 tri\u1ec7u\/th\u00e1ng. \u0110\u00e2y c\u0169ng l\u00e0 m\u00f4i tr\u01b0\u1eddng \u0111\u1ec3 x\u00e2y d\u1ef1ng n\u0103ng l\u1ef1c v\u1eadn h\u00e0nh chuy\u00ean nghi\u1ec7p tr\u01b0\u1edbc khi chuy\u1ec3n sang chu\u1ed7i 5 sao.<\/p>\n\n\n\n

T\u1ea1i kh\u00e1ch s\u1ea1n 5 sao v\u00e0 resort<\/strong> (\u0111\u1eb7c bi\u1ec7t c\u00e1c resort bi\u1ec3n \u1edf Ph\u00fa Qu\u1ed1c, \u0110\u00e0 N\u1eb5ng, Nha Trang), l\u01b0\u01a1ng nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u cao h\u01a1n 20\u201330% so v\u1edbi 4 sao. GM t\u1ea1i resort 5 sao qu\u1ed1c t\u1ebf c\u00f3 th\u1ec3 nh\u1eadn 80\u2013120 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng, \u0111\u1eb7c bi\u1ec7t khi \u0111\u01b0\u1ee3c tuy\u1ec3n t\u1eeb chu\u1ed7i Marriott International, Accor Hotels, hay IHG (InterContinental Hotels Group).<\/p>\n\n\n\n

\n

“L\u00e0m vi\u1ec7c trong chu\u1ed7i kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf nh\u01b0 Marriott hay Accor kh\u00f4ng ch\u1ec9 cho thu nh\u1eadp t\u1ed1t h\u01a1n \u2014 quan tr\u1ecdng h\u01a1n l\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng t\u1eeb Supervisor l\u00ean Manager r\u1ed3i l\u00ean Director, th\u01b0\u1eddng trong v\u00f2ng 4\u20136 n\u0103m n\u1ebfu c\u00f3 ch\u1ee9ng ch\u1ec9 AHLEI v\u00e0 ti\u1ebfng Anh l\u01b0u lo\u00e1t.” \u2014 Chia s\u1ebb t\u1eeb chuy\u00ean gia nh\u00e2n s\u1ef1 ng\u00e0nh Hospitality.<\/p>\n<\/blockquote>\n\n\n\n

\nL\u01b0u \u00fd v\u1ec1 Service Charge v\u00e0 Tip<\/strong>

<\/p>\n

\u2013 Service charge (ph\u00ed d\u1ecbch v\u1ee5): th\u01b0\u1eddng chi\u1ebfm 5\u201310% t\u1ed5ng h\u00f3a \u0111\u01a1n, \u0111\u01b0\u1ee3c chia cho to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean theo t\u1ef7 l\u1ec7 quy \u0111\u1ecbnh n\u1ed9i b\u1ed9<\/p>\n

\u2013 Tip (ti\u1ec1n boa): ph\u1ed5 bi\u1ebfn t\u1ea1i resort v\u00e0 nh\u00e0 h\u00e0ng cao c\u1ea5p, c\u00f3 th\u1ec3 \u0111\u1ea1t 1\u20135 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng t\u00f9y v\u1ecb tr\u00ed<\/p>\n

\u2013 Kh\u00f4ng ph\u1ea3i kh\u00e1ch s\u1ea1n n\u00e0o c\u0169ng chia service charge minh b\u1ea1ch \u2014 n\u00ean h\u1ecfi r\u00f5 ch\u00ednh s\u00e1ch tr\u01b0\u1edbc khi nh\u1eadn vi\u1ec7c<\/p>\n

\u2013 T\u1ea1i m\u1ed9t s\u1ed1 resort bi\u1ec3n 5 sao, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng (Housekeeping) c\u00f3 t\u1ed5ng thu nh\u1eadp cao h\u01a1n l\u1ec5 t\u00e2n nh\u1edd tip t\u1eeb kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i<\/p>\n<\/div>\n\n\n\n

C\u01a1 h\u1ed9i t\u00ecm vi\u1ec7c l\u00e0m kh\u00e1ch s\u1ea1n<\/a><\/em><\/strong> \u0111ang r\u1ea5t \u0111a d\u1ea1ng, t\u1eeb c\u00e1c v\u1ecb tr\u00ed tuy\u1ebfn \u0111\u1ea7u nh\u01b0 l\u1ec5 t\u00e2n, ph\u1ee5c v\u1ee5 \u0111\u1ebfn c\u00e1c vai tr\u00f2 qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00f2i h\u1ecfi chuy\u00ean m\u00f4n cao. N\u1eafm r\u00f5 m\u1ee9c l\u01b0\u01a1ng th\u1ecb tr\u01b0\u1eddng gi\u00fap b\u1ea1n th\u01b0\u01a1ng l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3 h\u01a1n khi \u1ee9ng tuy\u1ec3n.<\/p>\n\n\n\n

3. Y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn thu nh\u1eadp trong ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/h2>\n\n\n\n

Ngo\u00e0i h\u1ea1ng sao, nhi\u1ec1u bi\u1ebfn s\u1ed1 kh\u00e1c quy\u1ebft \u0111\u1ecbnh thu nh\u1eadp th\u1ef1c t\u1ebf c\u1ee7a ng\u01b0\u1eddi l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c Hospitality. Hi\u1ec3u r\u00f5 c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y gi\u00fap b\u1ea1n \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n \u0111\u00fang h\u01b0\u1edbng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a thu nh\u1eadp v\u1ec1 l\u00e2u d\u00e0i.<\/p>\n\n\n\n

Ngo\u1ea1i ng\u1eef \u2014 \u0111\u00f2n b\u1ea9y l\u01b0\u01a1ng quan tr\u1ecdng nh\u1ea5t<\/strong><\/p>\n\n\n\n

Ti\u1ebfng Anh giao ti\u1ebfp th\u00e0nh th\u1ea1o (IELTS 6.0 tr\u1edf l\u00ean ho\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng) l\u00e0 \u0111i\u1ec1u ki\u1ec7n g\u1ea7n nh\u01b0 b\u1eaft bu\u1ed9c t\u1ea1i kh\u00e1ch s\u1ea1n 4\u20135 sao v\u00e0 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u00fap t\u0103ng l\u01b0\u01a1ng kh\u1edfi \u0111i\u1ec3m 15\u201325%. Bi\u1ebft th\u00eam ti\u1ebfng Trung, ti\u1ebfng Nh\u1eadt ho\u1eb7c ti\u1ebfng H\u00e0n l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u01b0\u1ee3t tr\u1ed9i \u2014 \u0111\u1eb7c bi\u1ec7t t\u1ea1i c\u00e1c resort \u0111\u00f3n l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch ch\u00e2u \u00c1 nh\u01b0 Ph\u00fa Qu\u1ed1c hay \u0110\u00e0 N\u1eb5ng.<\/p>\n\n\n\n

V\u00f9ng mi\u1ec1n \u2014 kho\u1ea3ng c\u00e1ch thu nh\u1eadp \u0111\u00e1ng k\u1ec3<\/strong><\/p>\n\n\n\n

\u2013 H\u00e0 N\u1ed9i v\u00e0 TP.HCM: l\u01b0\u01a1ng c\u01a1 b\u1ea3n cao h\u01a1n 10\u201315% so v\u1edbi t\u1ec9nh th\u00e0nh, nh\u01b0ng chi ph\u00ed sinh ho\u1ea1t c\u0169ng cao t\u01b0\u01a1ng \u1ee9ng.<\/p>\n\n\n\n

\u2013 Resort bi\u1ec3n (Ph\u00fa Qu\u1ed1c, \u0110\u00e0 N\u1eb5ng, Nha Trang, Phan Thi\u1ebft): l\u01b0\u01a1ng th\u1ef1c nh\u1eadn c\u00f3 th\u1ec3 cao h\u01a1n th\u00e0nh ph\u1ed1 l\u1edbn nh\u1edd service charge v\u00e0 tip t\u1eeb kh\u00e1ch qu\u1ed1c t\u1ebf, d\u00f9 l\u01b0\u01a1ng c\u01a1 b\u1ea3n \u0111\u00f4i khi th\u1ea5p h\u01a1n.<\/p>\n\n\n\n

\u2013 C\u00e1c t\u1ec9nh trung t\u00e2m du l\u1ecbch m\u1edbi n\u1ed5i (H\u1ed9i An, Quy Nhon, Ninh B\u00ecnh): \u0111ang c\u00f3 xu h\u01b0\u1edbng t\u0103ng l\u01b0\u01a1ng do thi\u1ebfu h\u1ee5t nh\u00e2n l\u1ef1c c\u00f3 tay ngh\u1ec1.<\/p>\n\n\n\n

Chu\u1ed7i qu\u1ed1c t\u1ebf so v\u1edbi kh\u00e1ch s\u1ea1n n\u1ed9i \u0111\u1ecba<\/strong><\/p>\n\n\n\n

L\u00e0m vi\u1ec7c trong chu\u1ed7i kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf nh\u01b0 Marriott International, Accor Hotels (Sofitel, Novotel, Mercure), hay IHG c\u00f3 m\u1ee9c l\u01b0\u01a1ng c\u01a1 b\u1ea3n cao h\u01a1n 20\u201335% so v\u1edbi kh\u00e1ch s\u1ea1n n\u1ed9i \u0111\u1ecba c\u00f9ng h\u1ea1ng. C\u00e1c chu\u1ed7i n\u1ed9i \u0111\u1ecba l\u1edbn nh\u01b0 Vinpearl (thu\u1ed9c Vingroup) v\u00e0 M\u01b0\u1eddng Thanh c\u0169ng c\u00f3 ch\u00ednh s\u00e1ch l\u01b0\u01a1ng c\u1ea1nh tranh, \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u00e2n s\u1ef1 c\u00f3 kinh nghi\u1ec7m t\u1ea1i chu\u1ed7i qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

Ch\u1ee9ng ch\u1ec9 ngh\u1ec1 nghi\u1ec7p<\/strong><\/p>\n\n\n\n

\u2013 AHLEI (American Hotel & Lodging Educational Institute): ch\u1ee9ng ch\u1ec9 Certified Hospitality Supervisor (CHS) ho\u1eb7c Certified Hotel Administrator (CHA) \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn r\u1ed9ng r\u00e3i trong chu\u1ed7i qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

\u2013 ServSafe (National Restaurant Association): ch\u1ee9ng ch\u1ec9 v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m, g\u1ea7n nh\u01b0 b\u1eaft bu\u1ed9c v\u1edbi v\u1ecb tr\u00ed qu\u1ea3n l\u00fd F&B t\u1ea1i chu\u1ed7i qu\u1ed1c t\u1ebf.<\/p>\n\n\n\n

S\u1edf h\u1eefu m\u1ed9t trong hai ch\u1ee9ng ch\u1ec9 tr\u00ean c\u00f3 th\u1ec3 t\u0103ng l\u01b0\u01a1ng \u0111\u1ec1 xu\u1ea5t l\u00ean 20\u201340% so v\u1edbi \u1ee9ng vi\u00ean kh\u00f4ng c\u00f3 ch\u1ee9ng ch\u1ec9, \u0111\u1eb7c bi\u1ec7t khi \u1ee9ng tuy\u1ec3n v\u00e0o chu\u1ed7i Marriott ho\u1eb7c Accor. N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn thu nh\u1eadp theo chi\u1ec1u ngang c\u1ee7a ng\u00e0nh du l\u1ecbch n\u00f3i chung, b\u00e0i vi\u1ebft v\u1ec1 m\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Du l\u1ecbch<\/a><\/em><\/strong> cung c\u1ea5p g\u00f3c nh\u00ecn so s\u00e1nh h\u1eefu \u00edch.<\/p>\n\n\n\n

4. Ph\u00fac l\u1ee3i v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn<\/h2>\n\n\n\n

Khi \u0111\u00e1nh gi\u00e1 m\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/strong>, kh\u00f4ng n\u00ean ch\u1ec9 nh\u00ecn v\u00e0o con s\u1ed1 l\u01b0\u01a1ng th\u00e1ng. C\u00e1c ph\u00fac l\u1ee3i phi ti\u1ec1n m\u1eb7t trong ng\u00e0nh Hospitality kh\u00e1 phong ph\u00fa v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb th\u1ef1c t\u1ebf \u0111\u00e1ng k\u1ec3.<\/p>\n\n\n\n

Ph\u00fac l\u1ee3i ph\u1ed5 bi\u1ebfn t\u1ea1i \u0111a s\u1ed1 kh\u00e1ch s\u1ea1n t\u1eeb 3 sao tr\u1edf l\u00ean bao g\u1ed3m:<\/p>\n\n\n\n

\u2013 B\u1eefa \u0103n ca mi\u1ec5n ph\u00ed: ti\u1ebft ki\u1ec7m kho\u1ea3ng 1\u20132 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng chi ph\u00ed \u0103n u\u1ed1ng.<\/p>\n\n\n\n

\u2013 \u0110\u1ed3ng ph\u1ee5c v\u00e0 gi\u1eb7t \u1ee7i: kh\u00f4ng t\u1ed1n chi ph\u00ed trang ph\u1ee5c l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

\u2013 Gi\u1ea3m gi\u00e1 F&B (F&B discount): nh\u00e2n vi\u00ean chu\u1ed7i qu\u1ed1c t\u1ebf th\u01b0\u1eddng \u0111\u01b0\u1ee3c h\u01b0\u1edfng 20\u201350% gi\u1ea3m gi\u00e1 t\u1ea1i nh\u00e0 h\u00e0ng v\u00e0 bar trong h\u1ec7 th\u1ed1ng.<\/p>\n\n\n\n

\u2013 \u0110\u00eam ngh\u1ec9 mi\u1ec5n ph\u00ed ho\u1eb7c gi\u1ea3m gi\u00e1 t\u1ea1i kh\u00e1ch s\u1ea1n trong c\u00f9ng chu\u1ed7i: ph\u1ed5 bi\u1ebfn t\u1ea1i Marriott (program “TakeCare”), Accor (Heartist\u00ae discount).<\/p>\n\n\n\n

\u2013 B\u1ea3o hi\u1ec3m s\u1ee9c kh\u1ecfe n\u00e2ng cao: chu\u1ed7i 5 sao th\u01b0\u1eddng c\u00f3 g\u00f3i b\u1ea3o hi\u1ec3m b\u1ed5 sung ngo\u00e0i BHXH b\u1eaft bu\u1ed9c.<\/p>\n\n\n\n

V\u1ec1 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn, chu\u1ed7i qu\u1ed1c t\u1ebf c\u00f3 l\u1ee3i th\u1ebf r\u00f5 r\u00e0ng so v\u1edbi kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp. M\u1ed9t Receptionist (L\u1ec5 t\u00e2n) c\u00f3 th\u1ec3 th\u0103ng l\u00ean Front Desk Supervisor sau 1\u20132 n\u0103m, ti\u1ebfp t\u1ee5c l\u00ean Front Office Manager sau 3\u20135 n\u0103m, v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn Rooms Division Manager ho\u1eb7c chuy\u1ec3n ng\u00e0nh sang Revenue Management. Chu\u1ed7i Vinpearl v\u00e0 M\u01b0\u1eddng Thanh c\u0169ng c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh Management Trainee h\u1eb1ng n\u0103m d\u00e0nh cho sinh vi\u00ean t\u1ed1t nghi\u1ec7p Hospitality Management.<\/p>\n\n\n\n

\nL\u1eddi khuy\u00ean \u0111\u1ec3 t\u1ed1i \u01b0u thu nh\u1eadp trong ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/strong>

<\/p>\n

\u2013 \u01afu ti\u00ean b\u1eaft \u0111\u1ea7u t\u1ea1i chu\u1ed7i qu\u1ed1c t\u1ebf d\u00f9 l\u01b0\u01a1ng kh\u1edfi \u0111i\u1ec3m kh\u00f4ng kh\u00e1c nhi\u1ec1u \u2014 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn v\u00e0 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u tr\u00ean CV s\u1ebd t\u1ea1o ra kh\u00e1c bi\u1ec7t sau 3\u20135 n\u0103m<\/p>\n

\u2013 \u0110\u1ea7u t\u01b0 h\u1ecdc ti\u1ebfng Anh \u0111\u1ea1t t\u1ed1i thi\u1ec3u IELTS 6.0 tr\u01b0\u1edbc khi ra tr\u01b0\u1eddng \u2014 \u0111\u00e2y l\u00e0 kho\u1ea3n \u0111\u1ea7u t\u01b0 c\u00f3 ROI cao nh\u1ea5t trong ng\u00e0nh Hospitality<\/p>\n

\u2013 Xem x\u00e9t ch\u1ee9ng ch\u1ec9 AHLEI (CHS ho\u1eb7c CHA) n\u1ebfu \u0111\u1ecbnh h\u01b0\u1edbng l\u00ean qu\u1ea3n l\u00fd c\u1ea5p trung trong v\u00f2ng 3 n\u0103m t\u1edbi<\/p>\n

\u2013 T\u00ecm hi\u1ec3u ch\u00ednh s\u00e1ch service charge tr\u01b0\u1edbc khi k\u00fd h\u1ee3p \u0111\u1ed3ng \u2014 \u0111\u00e2y l\u00e0 ph\u1ea7n thu nh\u1eadp quan tr\u1ecdng nh\u01b0ng \u00edt \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 c\u00f4ng khai<\/p>\n

\u2013 \u0110\u1eb7t m\u1ee5c ti\u00eau lu\u00e2n chuy\u1ec3n b\u1ed9 ph\u1eadn (cross-training) s\u1edbm: ng\u01b0\u1eddi hi\u1ec3u c\u1ea3 Front Office, F&B v\u00e0 Revenue c\u00f3 gi\u00e1 tr\u1ecb nh\u00e2n s\u1ef1 cao h\u01a1n nhi\u1ec1u<\/p>\n<\/div>\n\n\n\n

5. C\u00e2u ho\u0309i th\u01b0\u01a1\u0300ng g\u0103\u0323p<\/h2>\n\n\n\n

1. L\u01b0\u01a1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n 5 sao l\u00e0 bao nhi\u00eau?<\/em><\/strong><\/p>\n\n\n\n

L\u1ec5 t\u00e2n (Receptionist \/ Front Desk Agent) t\u1ea1i kh\u00e1ch s\u1ea1n 5 sao \u1edf H\u00e0 N\u1ed9i v\u00e0 TP.HCM th\u01b0\u1eddng nh\u1eadn l\u01b0\u01a1ng c\u01a1 b\u1ea3n 10\u201314 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng. C\u1ed9ng th\u00eam service charge kho\u1ea3ng 2\u20134 tri\u1ec7u v\u00e0 c\u00e1c ph\u00fac l\u1ee3i phi ti\u1ec1n m\u1eb7t, t\u1ed5ng thu nh\u1eadp th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 \u0111\u1ea1t 13\u201318 tri\u1ec7u\/th\u00e1ng, cao h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u00f9ng v\u1ecb tr\u00ed t\u1ea1i kh\u00e1ch s\u1ea1n 3\u20134 sao.<\/p>\n\n\n\n

2. Ng\u00e0nh Kh\u00e1ch s\u1ea1n c\u00f3 c\u1ea7n b\u1eb1ng \u0111\u1ea1i h\u1ecdc m\u1edbi \u0111\u01b0\u1ee3c l\u01b0\u01a1ng t\u1ed1t kh\u00f4ng?<\/em><\/strong><\/p>\n\n\n\n

Kh\u00f4ng nh\u1ea5t thi\u1ebft. Nhi\u1ec1u chu\u1ed7i nh\u01b0 Accor v\u00e0 IHG c\u00f3 ch\u00ednh s\u00e1ch tuy\u1ec3n d\u1ee5ng d\u1ef1a tr\u00ean k\u1ef9 n\u0103ng th\u1ef1c t\u1ebf v\u00e0 th\u00e1i \u0111\u1ed9 d\u1ecbch v\u1ee5 h\u01a1n l\u00e0 b\u1eb1ng c\u1ea5p h\u00ecnh th\u1ee9c. Tuy nhi\u00ean, b\u1eb1ng Hospitality Management t\u1eeb c\u00e1c tr\u01b0\u1eddng nh\u01b0 \u0110\u1ea1i h\u1ecdc RMIT, \u0110\u1ea1i h\u1ecdc Hoa Sen, ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh li\u00ean k\u1ebft qu\u1ed1c t\u1ebf th\u01b0\u1eddng gi\u00fap b\u1ea1n v\u00e0o th\u1eb3ng v\u1ecb tr\u00ed Supervisor thay v\u00ec b\u1eaft \u0111\u1ea7u t\u1eeb nh\u00e2n vi\u00ean, r\u00fat ng\u1eafn \u0111\u00e1ng k\u1ec3 th\u1eddi gian th\u0103ng ti\u1ebfn.<\/p>\n\n\n\n

3. Resort bi\u1ec3n hay kh\u00e1ch s\u1ea1n th\u00e0nh ph\u1ed1 \u2014 n\u01a1i n\u00e0o tr\u1ea3 l\u01b0\u01a1ng cao h\u01a1n?<\/em><\/strong><\/p>\n\n\n\n

C\u00e2u tr\u1ea3 l\u1eddi ph\u1ee5 thu\u1ed9c v\u00e0o v\u1ecb tr\u00ed c\u1ee5 th\u1ec3. Nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u t\u1ea1i resort bi\u1ec3n 5 sao th\u01b0\u1eddng c\u00f3 t\u1ed5ng thu nh\u1eadp cao h\u01a1n nh\u1edd tip v\u00e0 service charge t\u1eeb kh\u00e1ch qu\u1ed1c t\u1ebf. Tuy nhi\u00ean, v\u1ecb tr\u00ed qu\u1ea3n l\u00fd c\u1ea5p cao (Revenue Manager, GM) t\u1ea1i kh\u00e1ch s\u1ea1n th\u00e0nh ph\u1ed1 l\u1edbn \u2014 \u0111\u1eb7c bi\u1ec7t H\u00e0 N\u1ed9i v\u00e0 TP.HCM \u2014 th\u01b0\u1eddng c\u00f3 l\u01b0\u01a1ng c\u01a1 b\u1ea3n cao h\u01a1n do y\u00eau c\u1ea7u v\u1eadn h\u00e0nh ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 \u00e1p l\u1ef1c c\u00f4ng su\u1ea5t ph\u00f2ng quanh n\u0103m.<\/p>\n\n\n\n

Nh\u00ecn t\u1ed5ng th\u1ec3, m\u1ee9c l\u01b0\u01a1ng ng\u00e0nh Kh\u00e1ch s\u1ea1n<\/strong> ph\u1ea3n \u00e1nh m\u1ed9t ng\u00e0nh c\u00f3 bi\u00ean \u0111\u1ed9 thu nh\u1eadp r\u1ed9ng v\u00e0 nhi\u1ec1u y\u1ebfu t\u1ed1 t\u00e1c \u0111\u1ed9ng. T\u1eeb nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u v\u1edbi m\u1ee9c kh\u1edfi \u0111i\u1ec3m khi\u00eam t\u1ed1n \u0111\u1ebfn General Manager v\u01b0\u1ee3t 100 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng, l\u1ed9 tr\u00ecnh t\u0103ng thu nh\u1eadp ph\u1ee5 thu\u1ed9c v\u00e0o ngo\u1ea1i ng\u1eef, ch\u1ee9ng ch\u1ec9 ngh\u1ec1 nghi\u1ec7p, l\u1ef1a ch\u1ecdn chu\u1ed7i kh\u00e1ch s\u1ea1n v\u00e0 kh\u1ea3 n\u0103ng lu\u00e2n chuy\u1ec3n b\u1ed9 ph\u1eadn. V\u1edbi ng\u01b0\u1eddi \u0111am m\u00ea ng\u00e0nh d\u1ecbch v\u1ee5 v\u00e0 s\u1eb5n s\u00e0ng \u0111\u1ea7u t\u01b0 v\u00e0o k\u1ef9 n\u0103ng, Hospitality ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 mang l\u1ea1i s\u1ef1 nghi\u1ec7p \u1ed5n \u0111\u1ecbnh v\u00e0 thu nh\u1eadp x\u1ee9ng \u0111\u00e1ng.<\/p>\n\n\n\n

Minh An<\/strong><\/p>\n\n\n\n

N\u1ed9i dung trong b\u00e0i mang t\u00ednh tham kh\u1ea3o v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng t\u1ed5ng quan; c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 thu nh\u1eadp th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o n\u0103ng l\u1ef1c, kinh nghi\u1ec7m, v\u1ecb tr\u00ed, doanh nghi\u1ec7p v\u00e0 th\u1eddi \u0111i\u1ec3m th\u1ecb tr\u01b0\u1eddng.<\/em><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0nh kh\u00e1ch s\u1ea1n thu h\u00fat h\u00e0ng ch\u1ee5c ngh\u00ecn lao \u0111\u1ed9ng m\u1ed7i n\u0103m, nh\u01b0ng kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u r\u00f5 thu nh\u1eadp th\u1ef1c t\u1ebf khi b\u01b0\u1edbc …<\/p>\n","protected":false},"author":58,"featured_media":3187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-3176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bi-quyet-luong"],"_links":{"self":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/posts\/3176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/comments?post=3176"}],"version-history":[{"count":1,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/posts\/3176\/revisions"}],"predecessor-version":[{"id":3197,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/posts\/3176\/revisions\/3197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/media\/3187"}],"wp:attachment":[{"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/media?parent=3176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/categories?post=3176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.careerlink.vn\/cam-nang-luong\/wp-json\/wp\/v2\/tags?post=3176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}