UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Everyday we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.
In line with our rapid growth in the Asia Pacific Region as well as in Vietnam, we are looking for resourceful, result-oriented and self-motivated individuals to fill up the following position:

* Position Summary:
- The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success.  He/She answers customer questions as required to support customer business and resolves billing issues as needed.
* Key Accountabilities (Point Form):
+ Use Sales Tool for Customer Research and Sales Strategy Development
- Using information from the sales tools to identify new sales opportunities and opportunities to retain existing customer business.
- Developing account sales and pricing strategies based on data trends provided by the tools.
- Focusing attention on accounts with the greatest opportunity and likelihood of success.
+ Identifies and Addresses Customers Business Needs
- Contacting customers via telephone communication for 500-600 accounts with an estimated annual transportation spend of $15,000 to $50,00, to identify customer business needs, selling additional products and services, and retaining current business.
- Building a consultative relationship with customers to identify business needs and position products and services.
- Using questioning techniques to learn about customer business, shipping or other UPS service needs.
- Using knowledge of customer business to demonstrate value UPS can offer.
- Positioning UPS products/services that support customer’s business.
- Responding to sales lead opportunities within assigned base
+ Manages Accounts and Resolving Customer Issues
- Responding to customer questions, complaints, inquiries in a timely, accurate manner
- Resolving customer claims and damages
+ Coordinates with Other UPS Sales Functions
- Identifying opportunities to engage e-Commerce and subsidiary business units on a selective basis.
- Working with Outside Sales via telephone to support the business.
+ Stays Current with UPS and Competitor Products and Services
- Maintaining up to date knowledge of UPS products and services.
- Researching competitor strategies, capabilities, and pricing patterns through using sales tools and marketing information, and questioning customers.
- Identifying ways to position UPS products advantageously in comparison to customers.
+ Ensures Contractual Compliance/Securing New Contracts
- Reviewing current contracts to ensure contractual compliance with stated terms (e.g., shipping volume being met, packaging).
- Writting new contracts that meet customer’s shipping needs and make good business sense for UPS
- Contacting customers with outstanding billing issues
- Explaining consequences for not paying bills.
- Completing administrative tasks in a timely, accurate manner
- Recording and/or updating all account activity in sales tools.
- Completing internal forms in a timely manner to ensure appropriate follow up.
- Staying current with administrative tasks.

- Diploma/Degree in Business Administration or related discipline
- 2 years experience in telephoning selling skill, preferably in air Express/Logistics or Transportation industry
- An understanding of local business environment is priority
- Good interpersonal and communication skills
- Good written and spoken English
- Good computer skills